I had an experience this week with a restaurant 2-pack of saltine crackers. I was nuking some chili, saw a bag of crackers left over from an office lunch and grabbed a few packs. I put the first saltine in my mouth and about threw up. I was like I just ate a spoonful of bondo. The chemical taste was aweful. I emailed Keebler and got this reply:
Thank you for the time you took to connect with us about Keebler® Zesta® Crackers. I am so sorry this product did not meet your expectations.
Because many of our foods are dry in composition, they can absorb and retain strong smelling external vapors. If your crackers was stored near any other strong-smelling foods or non-food items during distribution or storage, it may have caused the foul chemical odor flavor you described.
Product quality is extremely important to Keebler. Learning about your experience helps our management team make informed decisions about future changes.
We want to restore your faith in us, so we are sending you one free product coupon . Please allow 7-10 days for delivery. I hope you will replace the crackers, or try one of our other wholesome and delicious items that feed you well from breakfast through lights out.
Please know that we genuinely appreciate your honest feedback. You are a valued part of our family and we are happy to hear from you at any time.
If you have additional comments or a photo to send to us, click here.
Please do not use your “reply” button to respond to this e-mail. Replies to this message are routed to an unmonitored mailbox.
I never knew a cracker could go bad. This was one bad cracker!