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Waldo
World's Foremost Glock Hater
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Posted: 12/11/2013 4:05:40 PM EST

Never had that happen before.

I ordered a new Kindle HDX for the wife to replace the one that my 7 month old Lab destroyed the other day.

Your guaranteed delivery date is: Wednesday, December 11, 2013


It's not important, but I was wondering.

Those who ignore history are doomed to repeat it..
maleante
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Posted: 12/11/2013 4:06:24 PM EST
It's still Wednesday. It will show up.

AUG > AR
TxPiKapp
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Posted: 12/11/2013 4:08:34 PM EST
Call them and they will sometimes give you credit back..
fiver
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Posted: 12/11/2013 4:10:13 PM EST
I don't know what the official policy is. Send customer service a message and bitch. I bet they do sumthin for ya.

Outside of one (very, very long story that in the end after a significant runaround I got a shitload of free product) I've had nothing but expedient issue resolution with AMZN. YMMV.
I can't tell if you're being sarcastic. If so, it's too subtle for me.

If not, you're simply lying.
cowboy
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Posted: 12/11/2013 4:11:28 PM EST
I have gotten refunds if they don't meet the next day guarantee.

I don't remember if they've ever done anything for a regular missed date or not.
The legend.

The bringer of rain.

Just the right amount of wrong.
Waldo
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Posted: 12/11/2013 4:13:18 PM EST
[Jump To Reply]Originally Posted By maleante:
It's still Wednesday. It will show up.



No it won't.

I took the free shipping and it seems it went Fedex Smartpost. It's at the local PO and will get delivered tomorrow with my mail.

Like I said, it's no big deal at all, but I just wondered.

Those who ignore history are doomed to repeat it..
sel366
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Posted: 12/11/2013 4:14:30 PM EST
You will die an aids riddled death.
Baffle them with Bullshit is what I always say. Also, FUGseriesFAIL! Arcoms most hated/loathed troll. Thanks to the Arfcom staff that banned this FUCKNUT! Though he will be back.
tyman
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Posted: 12/11/2013 4:15:05 PM EST
[Jump To Reply]Originally Posted By fiver:
I don't know what the official policy is. Send customer service a message and bitch. I bet they do sumthin for ya.



I've done this once and they gave me a $10 promo code because I asked them what the fuck was the point of paying for Prime and free 2 day shipping if products took 3-5 days anyway and I could get that for free? The online chat person was like, "Well, I definitely see your point......here's $10."

RIP Jessie Davila - You are the ultimate hero.

The accumulated filth of their sex/murder will foam up and the whores/politicians will look up and shout "Save us!" I'll look down and whisper, "No."
LiveFree482
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Posted: 12/11/2013 4:16:30 PM EST
if you have prime, and it takes longer than 2 days, they'll give you like $10 credit if you complain.
0hw0rd
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Posted: 12/11/2013 4:16:34 PM EST
Happened to me about a month ago. They refunded the shipping and gave me a 90 day extension on my prime. No hassles or issues.
FreeFloater
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Posted: 12/11/2013 4:16:38 PM EST
[Jump To Reply]Originally Posted By Waldo:
Originally Posted By maleante:
It's still Wednesday. It will show up.



No it won't.

I took the free shipping and it seems it went Fedex Smartpost. It's at the local PO and will get delivered tomorrow with my mail.

Like I said, it's no big deal at all, but I just wondered.


My last order shipped smart post. They tried to deliver to a business on Saturday (they know we're closed) do tracking said something about calling them to schedule a redelivery.

I started a chat window with Amazon and the first ting I said to then was that FedEx smart post is anything but smart.
Maintain
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Posted: 12/11/2013 4:16:59 PM EST
What happens?



You sit and wait for it to come?










ToledoXJ
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Posted: 12/11/2013 4:17:05 PM EST
You email a complaint and they send you a drone

cdemarse
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Posted: 12/11/2013 4:17:39 PM EST
I hate when I order shit via FedEx or ups and they have the usps deliver. That always adds a day or two.

And call or email them. They will give ya something.
"Train as if your life depends on it"
VA_LEO
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Posted: 12/11/2013 4:17:54 PM EST
Heads will roll.
Originally Posted By markfall:
Protecting and serving the shit out of you.
Zcwilkins
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Posted: 12/11/2013 4:17:56 PM EST
Wife got a few things yesterday morning from Amazon, 4 separate shipments, the first of which arrived today containing a $2 pack of guitar picks for my son. Just boggles my mind that they can run that way profitably.
Proud Member of Team Ranstad
duhflushtech
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Posted: 12/11/2013 4:19:08 PM EST
Hmmm. I need to do that then I guess. Ordered something that was "guaranteed" to arrive by Tuesday, but it didn't.

"I don't want to belong to any club that will accept people like me as a member" - Groucho Marx
BobP
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Posted: 12/11/2013 4:19:14 PM EST
[Jump To Reply]Originally Posted By Waldo:
Originally Posted By maleante:
It's still Wednesday. It will show up.



No it won't.

I took the free shipping and it seems it went Fedex Smartpost. It's at the local PO and will get delivered tomorrow with my mail.

Like I said, it's no big deal at all, but I just wondered.


You are lucky. Mine went smartpost and should have been delivered today. My wife and I saw the mailman deliver the mail at about 4:00PM. I got a slip in the mailbox notifying me I can pick it up at the post office anytime after 8:00AM today. It's a 15 minute drive to the post office, and the customer area closes at 4:15. So the mailman made no attempt to deliver it, he didn't even take it out of the post office. He came late enough today that there is physically no way to get the package. And he won't deliver it tomorrow either. I need to drive the 10 miles to the post office during their most inconvenient hours to get my package.
tyman
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Posted: 12/11/2013 4:27:57 PM EST
[Jump To Reply]Originally Posted By LiveFree482:
if you have prime, and it takes longer than 2 days, they'll give you like $10 credit if you complain.

RIP Jessie Davila - You are the ultimate hero.

The accumulated filth of their sex/murder will foam up and the whores/politicians will look up and shout "Save us!" I'll look down and whisper, "No."
LuckyDucky
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Posted: 12/11/2013 4:29:36 PM EST
You can get your prime extended or sometimes amazon credit
enigma2y0u
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Posted: 12/11/2013 4:30:38 PM EST
You start a thread in the PSA forum about shipping times, then later rave about the good deals again,
vand6167
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Posted: 12/11/2013 4:33:26 PM EST
[Jump To Reply]Originally Posted By 0hw0rd:
Happened to me about a month ago. They refunded the shipping and gave me a 90 day extension on my prime. No hassles or issues.



Isn't the shipping free with prime? How do you refund "free"?
jestice75
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Posted: 12/11/2013 4:33:33 PM EST
[Jump To Reply]Originally Posted By Zcwilkins:
Wife got a few things yesterday morning from Amazon, 4 separate shipments, the first of which arrived today containing a $2 pack of guitar picks for my son. Just boggles my mind that they can run that way profitably.


IIRC, they don't run a profit. Their stock keeps going up on the potential for profit and the expected profit that will come from all these massive revenue gains. Last I read into it was a couple years ago and I don't want to go to finance.yahoo right now.
LuckyDucky
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Posted: 12/11/2013 4:35:59 PM EST
[Jump To Reply]Originally Posted By vand6167:
Originally Posted By 0hw0rd:
Happened to me about a month ago. They refunded the shipping and gave me a 90 day extension on my prime. No hassles or issues.



Isn't the shipping free with prime? How do you refund "free"?


Prime was not free.
LuckyDucky
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Posted: 12/11/2013 4:36:26 PM EST
[Jump To Reply]Originally Posted By jestice75:
Originally Posted By Zcwilkins:
Wife got a few things yesterday morning from Amazon, 4 separate shipments, the first of which arrived today containing a $2 pack of guitar picks for my son. Just boggles my mind that they can run that way profitably.


IIRC, they don't run a profit. Their stock keeps going up on the potential for profit and the expected profit that will come from all these massive revenue gains. Last I read into it was a couple years ago and I don't want to go to finance.yahoo right now.


They do make a profit but they reinvest it all so they don't report any profits
Waldo
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Posted: 12/11/2013 4:37:37 PM EST
[Last Edit: 12/11/2013 4:38:45 PM EST by Waldo]
[Jump To Reply]Originally Posted By enigma2y0u:
You start a thread in the PSA forum about shipping times, then later rave about the good deals again,


Now that you mention PSA, I ordered some ammo from them a while back and all I've seen from them so far is a thank you email.

I see an AMEX charge back in their future.


Those who ignore history are doomed to repeat it..
Shootist_Jeff
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Posted: 12/11/2013 4:39:59 PM EST
It's a shame Amazon doesn't have it answered in their FAQ section or something.

Guaranteed Accelerated Delivery Fine Print

With Guaranteed Accelerated Delivery, your shipping costs can be automatically refunded if the promised delivery time is missed for a guaranteed order. If you received free shipping through Amazon Prime, you may be eligible for a free one-month extension when the promised delivery date is not met.

The following requirements must be met to qualify for Guaranteed Accelerated Delivery:

Shipping method selected is shipping option advertised on a product detail page.
Order is shipping to Eligible Address.
Order is placed before deadline listed on product detail page.
Shipping preference "Ship my items as they become available" is selected if your order contains other items that aren't eligible for Guaranteed Accelerated Delivery.
Your credit or debit card must be successfully charged before the deadline displayed on the product detail page.
An attempted delivery on or before the guaranteed delivery date meets our delivery guarantee.
An offer by the carrier of a delivery appointment on or before the guaranteed delivery date meets our delivery guarantee.

Note: Prime Extensions are limited to one per free trial and 12 for an annual membership. Free Amazon Student and Amazon Mom Prime Memberships do not qualify for this extension.
vand6167
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Posted: 12/11/2013 4:45:22 PM EST
[Jump To Reply]Originally Posted By LuckyDucky:
Originally Posted By vand6167:
Originally Posted By 0hw0rd:
Happened to me about a month ago. They refunded the shipping and gave me a 90 day extension on my prime. No hassles or issues.



Isn't the shipping free with prime? How do you refund "free"?


Prime was not free.


He said "They refunded the shipping"
ValleyGunner
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Posted: 12/11/2013 4:47:40 PM EST
[Jump To Reply]Originally Posted By TxPiKapp:
Call them and they will sometimes give you credit back..


This
Stazi
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Posted: 12/11/2013 4:49:16 PM EST
[Jump To Reply]Originally Posted By TxPiKapp:
Call them and they will sometimes give you credit back..

Yep, I got 50% back on a order that was 1 week late.
I come from a land down under......
LuckyDucky
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Posted: 12/11/2013 4:50:43 PM EST
[Jump To Reply]Originally Posted By vand6167:
Originally Posted By LuckyDucky:
Originally Posted By vand6167:
Originally Posted By 0hw0rd:
Happened to me about a month ago. They refunded the shipping and gave me a 90 day extension on my prime. No hassles or issues.



Isn't the shipping free with prime? How do you refund "free"?


Prime was not free.


He said "They refunded the shipping"


Maybe he paid for the $4 overnight shipping
Ehaban
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Posted: 12/11/2013 4:53:18 PM EST
they have been terrible with giving credit back to Prime customers, I have had several items late, in fact i had 2 different items late by 2 fucking months. Fuck Prime, I gave up on that shit. Their regular shipping is more reliable, Sorry i dont mean to hate, just what i've delt with in the past with them. Now i just pay the 2 day shipping, and hope i have it within 4 days
GunNerd64
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Posted: 12/11/2013 4:59:35 PM EST
FedEx SmartPost sucks balls.
johnchism
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Posted: 12/11/2013 5:03:25 PM EST
[Jump To Reply]Originally Posted By Waldo:
Originally Posted By maleante:
It's still Wednesday. It will show up.



No it won't.

I took the free shipping and it seems it went Fedex Smartpost. It's at the local PO and will get delivered tomorrow with my mail.

Like I said, it's no big deal at all, but I just wondered.


You used Fedex Smartpost with a Prime account??? I got a Prime account just to keep them from sending my packages Fedex Smartpost.

All my packages that used to ship Fedex Smartpost somehow ended up in Southaven, MS,,,,,,for four days before they would move again. Once had a package listed on Amazon tracking as being at my post office 5 miles away, then no delivery for 3 days when all of a sudden the next tracking update showed it in Denver, Co. That package showed up 12 days after my scheduled delivery date, beat to hell. I will say Amazon customer service was great, they sent a replacement order next day air four days after scheduled delivery.

Fedex Smartpost is a crapshoot that always shot crap on me. Good Luck.
HUMONGO
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Posted: 12/11/2013 5:15:33 PM EST
Yeah, I think they gave me a couple months of free prime.
Originally Posted By Procyon:
"While you nerds were screwing around with Internet speed tests, I got a blowjob. Now I'm eating pizza."

K3ZMB
Hollands1
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Posted: 12/11/2013 5:17:24 PM EST

I hate when Fed ex or UPS delivers to my local post office. That is why I used them so I dont have to deal with a screwed up federal agency.
1Andy2
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Posted: 12/11/2013 5:18:20 PM EST
[Jump To Reply]Originally Posted By fiver:
... I've had nothing but expedient issue resolution with AMZN. YMMV.



Ditto. I wouldn't sweat a day over the "guaranteed" delivery date during holiday rush.
Waldo
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Posted: 12/11/2013 5:19:22 PM EST
[Last Edit: 12/11/2013 5:20:15 PM EST by Waldo]
[Jump To Reply]Originally Posted By johnchism:
Originally Posted By Waldo:
Originally Posted By maleante:
It's still Wednesday. It will show up.



No it won't.

I took the free shipping and it seems it went Fedex Smartpost. It's at the local PO and will get delivered tomorrow with my mail.

Like I said, it's no big deal at all, but I just wondered.


You used Fedex Smartpost with a Prime account???



No.

I chose the normal free two day prime shipping, and in this case it seems that is how they chose to ship it.

Those who ignore history are doomed to repeat it..
notwen
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Posted: 12/11/2013 5:19:56 PM EST
The few times I needed to complained I ended up getting a GC ranging from $10-$25 depending on how annoying the screwup was. They generally fold fairly easily.
Originally Posted By Jdude:Bro, I like 'em skinny too, but that face is guiltier than a mac truck parked on a gopher

pow. right in the kisser
P400
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Posted: 12/11/2013 5:23:41 PM EST
If Amazon is sending your stuff Smartpost, call them up and say "Why the FUCK are you sending my 2day orders using slow-ass smartpost?!"

They'll stop if you complain the right way.
MongoCaver
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Posted: 12/11/2013 5:24:03 PM EST
OP, I have never had them miss a delivery date so I can't help you with that, and I don't know if this applies to you, but did you notice if you have a Amazon Visa that today you can get $50 off the Kindle you ordered if it is the wifi only one? The offer is on the first page.
bigtex84
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Posted: 12/11/2013 5:31:27 PM EST
They gave me a $25 "promotional gift" today for my 5 orders that missed their delivery dates.
A_G
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Posted: 12/11/2013 5:42:23 PM EST
Part of it is the time of year. Shipping companies, and USPS are swamped right now.

Even so, if you call them and complain you'll get the $10 credit or one month extension, as mentioned.

If you paid for overnight, you'll get that refunded.
sebailey885221
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Posted: 12/11/2013 5:56:24 PM EST
[Jump To Reply]Originally Posted By Waldo:

Never had that happen before.

I ordered a new Kindle HDX for the wife to replace the one that my 7 month old Lab destroyed the other day.

Your guaranteed delivery date is: Wednesday, December 11, 2013


It's not important, but I was wondering.

Make sure some hick didn't shoot the drone down
kcgunesq
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Posted: 12/11/2013 6:31:03 PM EST
I sent them an email when my Weber Genesis didn't make it on the scheduled day (2-day prime).
I didn't throw a fit or anything. Mostly just documenting the file in case the LTL shipper proved to
be a pain. They gave me a credit for just under $150. Considering that Weber grills never go
on sale, and Amazon's price was the same price as everyone else, I can't imagine how I could
have gotten a better deal.

I set a date with the LTL for a couple days later and everything went well.

On other occasions where I didn't receive a Christmas gift in time and I paid for 1-day prime, they
typically refund the shipping or give a $10 credit. I love Amazon. Gas grills to groceries and everything
in between.
frecks
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Posted: 12/12/2013 4:00:21 PM EST
I had a 5 minute conversation with Amazon today because the solid state drive I ordered on Thanksgiving showed up 16 hours after the guaranteed delivery date. I calmly told them that the product arrived a day after the guarantee. They immediately apologized for the inconvenience & asked if they could compensate me with a free month of Prime. Works for me.
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Posted: 12/12/2013 4:03:00 PM EST
They have missed 2 of my dates this week and I am pissed...especially when the warehouses the items shipped from are 2 hours away. I got a $10 credit for each missed shipment. Both items were shipped via UPS Smart Post which explains the missed delivery dates. I used to get stuff overnight, but these shipments took 4 days and weather was not a factor.
RedBones
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Posted: 12/12/2013 4:12:42 PM EST
[Jump To Reply]Originally Posted By GunNerd64:
FedEx SmartPost sucks balls.

Bob243
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Posted: 12/12/2013 4:14:37 PM EST
What happens? You have to wait longer
FredMan
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Posted: 12/12/2013 4:22:58 PM EST
"Sorry!"
It's like putting on crampons and walking through a room full of puppies.
Lightning_P38
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Posted: 12/12/2013 4:25:09 PM EST
I have never had issues of any kind with Amazon Prime shipping until recently. This summer I had an order get sent Smart Post, it showed up two days late, I didn't call in to complain, but was a bit miffed. A while later I ordered something else that came Smart Post, but it arrived on time.

Recently it has gotten bad. I ordered some laundry soap, two bottles, they came Smart Post, both bottles in one box, two days late, and both bottles were leaking. The mess hadn't leaked through the box, but once I opened it the entire inside of the box was coated in a gooey mess. I requested a return, which was approved almost immediately, then got to thinking, what is UPS going to say about shipping leaky containers of chemicals? Yeah, I called UPS and they instructed me on how to ship the leaky bottles, it involved buying a $25 water proof container, so I called Amazon. They credited my account for the entire cost of the order, shipped the replacement product, and told me to dispose of the old product at my convenience.

Last week I ordered two large, heavy and bulky items for my sons, they shipped via Fedex, both shipped the same day I ordered, one came within two days, the other came two days later, and this wasn't even Smart Post. It is no big deal, the items weren't all that crucial, and another day or two didn't make any difference, it just pisses me off that they managed to get one to me on time, but not the other. I may have to call Amazon again.
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