Originally Posted By ar15m16556:
Originally Posted By DrFrige:
Originally Posted By ar15m16556:
Originally Posted By Duckbutter:
If you are talking about the water storage tank in the bottom of the refrigerator section behind the crisper draws I would bypass it & install a inline filter.
The water supply line for the ice maker keeps freezing towards the bottom of the frig. Repair man came out and moved line but it still freezes and we cannot use the water filler feature or ice cube maker. Frig is a year old.
Can I just insulate the line or move it again?
You can buy a inline filter for $10 a lot cheaper than the $50 factory filter.
That is what I did to my brand new refrigerator that had nothing wrong with it because I did not want to pay $50 every 6 months to replace the factory filter.
10 years in the business and this is the advice you give? No wonder why people don't trust us.
It's obvious he has an issue with temperature. Has NOTHING to do with filtration.
Duckbutter, You are still under warranty? YES, stay on their ass and get that resolved. If you are under warranty, DO NOT alter your unit in any way. DO NOT give them an excuse to say you are to blame ok?
You cannot fix a manafucture defect. Go ahead and spend hundreds replacing the mechanical temp control or electronic control & temp sensor & I bet you will still have the problem. RIGHT you cannot fix a manufacture defect, then defer it back to the manufacturer. Why pay money for a BMW that has a GPS system that doesnt work, your solution is to tape a Garmin to the OEM one? It is in the lap of the manufacturer to cover, repair or replace the product if it is not working as designed. If you were in my home and gave me those options to "leave it alone or bypass it" I would throw you out of my home. That is "settling" and it is not working as designed.
If it were a temp problem then everything in the refrigerator section would freeze. I beg to differ sir. Next time take your thermometer and test out temps in refrigerator. Cold air naturally drops thus colder at the bottom right where the resevoir is. Why do you think in wine coolers they say in succession from top to bottom its: Reds, Whites and Champagnes?
It is a design defect that whirlpool is know for, you can replace every part on the refrigerator & it will not fix it. Your only option is two bypass it.
All the ones I have done were electronic controlled and whirlpool replaced the controls and temp sensor on all 3 & guess what? It did not work.
I gave the customer the option to have whirlpool try to fix it AGAIN or let me bypass it & all chose to let me bypass it except 1 & they called back 6 months later after they got tryed of fucking with whirlpool & let me bypass it.
You have 2 options
Leave it alone & you won't have any ice or water
Or bypass it & it will work.
I can not redesign the unit to circulate the air in the refrigerator section better because that is the problem. If that is his problem to begin with. He has not confirmed that was his problem.
Every one I have bypassed were requested by the customer to bypass it, I did not do it behind there back. All were VERY happy that I got it working for $0 in parts. None of them were willing to pay hundreds for a new motherboard & temp sensor because they already knew that would not work & they could get it fixed for $0.
Along with my extensive years (27) out in the field, I was a technical advisor with a large high end appliance manufacturer. I worked with engineers on fixing said manufacturers defects. If we sent out a product that was faulty in design and NOT working as designed, it didn't matter if it was a simple light problem or catastrophic failure. It was on our shoulders to make right by the customer. If the product claims to do A, B and C and just did A & B, We were obligated to get "C" back on line. Now if we saw a tech telling our customer to bypass our design, if they were "OUR" servicer, they would be fired.
I have worked with Whirlpool and YES, they can be a pain in the ass but eventually, they will get the problem fixed. (Check the wiring harness issue they had on their ice machines and blowing out transformers) I told them about it 6 months before they issued a FSB on it. Two wires were crossed. I was going to do a field repair on it and the customer said "Thanks but no thanks... DONT open yourself up to a liability" and he was right. Now if your "bypass" job works (which it probably will) however, if the customer gets a leak in your line, ruins the floor and they turn to Whirlpool for damages, all they say is "That's not our work" and you didn't get a "Mother, may I?" permission from the manufacturer...Holy shit I hope you have insurance.
I am not trying to be a PITA to you. I have seen this movie before and been around the block in this industry to see all sorts of crap bite people in the ass. If you are bypassing design of the unit, I can only hope that you are noting it on the invoice, and writing "customer requests and is aware, repair is not by manufacturer design and relieves me of all liability"