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Posted: 3/29/2013 2:34:32 PM
Originally Posted By NathanL:

We just got rid of one that was running a CNC plasma burner out in the shop. Out there in 120F heat and the cold 24/7 with all the dust and getting banged on and lasted this long.

Of course I am the IT guy, also the owner as well. I fall in the if it works don't screw with it category.



Good for you! I WISH my CIO subscribed to that mantra once in a while. I say it ALL the time... "WHY ARE WE FIXING STUFF THAT ISN'T BROKE???" Talk about chasing our tails...

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Posted: 3/29/2013 2:36:24 PM
Ours is run by a handsome and smart fellow who know's his shit and is one hell of a rifle shot too.

Celebrating the Second Amendment One Fine Firearm at a Time
Subnet
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Posted: 3/29/2013 2:40:02 PM

Originally Posted By Paul:
Ours is run by a handsome and smart fellow who know's his shit and is one hell of a rifle shot too.


Seems like we work for the same company.
Originally Posted By SlipShot762:
...Sub drank me under the table, unbelievable! I remember thinking vaguely, "This pair of Subnet fuckers is cheating, pulling out the magical monkey juice for a last minute win!"
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Posted: 3/29/2013 2:40:43 PM
[Last Edit: 3/29/2013 2:46:29 PM by Red_Label]
Originally Posted By Subnet:

Honestly? You could be looking at porn all day, for all I (and most others in IT) give a shit. I mean it too - as a rule, we really don't give a flying fuck.

It only becomes a problem, when something you're doing is causing me a problem (malware, network disruption, etc).




I've said the very same things SO many times!

Over the years we've often used VNC for remote sessions and users will get this concerned tone in their voice... "you mean you can see what I'm doing on my PC?". LOL! I always respond "YES! But I'd have to actually CARE what you do on your PC! And the only time that I CARE is when you cause me problems/work". Used to be pretty laid-back around here until my boss started going all network-nazi with the Barracuda web filter. He's been looking over everyone's shoulder for the past year and got some people disciplined.

Btw... Arf is my greatest "sin" against the network. If I wanted to surf pron/etc, I'd do it at home. What good is a boner at your desk?
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Posted: 3/29/2013 2:46:14 PM
Originally Posted By Subnet:

Originally Posted By Paul:
Ours is run by a handsome and smart fellow who know's his shit and is one hell of a rifle shot too.


Seems like we work for the same company.


Ah.. and a Trifecta comes together...
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SmilingBandit
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Posted: 3/29/2013 3:22:16 PM
Originally Posted By Red_Label:
Originally Posted By NathanL:

We just got rid of one that was running a CNC plasma burner out in the shop. Out there in 120F heat and the cold 24/7 with all the dust and getting banged on and lasted this long.

Of course I am the IT guy, also the owner as well. I fall in the if it works don't screw with it category.



Good for you! I WISH my CIO subscribed to that mantra once in a while. I say it ALL the time... "WHY ARE WE FIXING STUFF THAT ISN'T BROKE???" Talk about chasing our tails...



Just because it doesn't look broke doesn't mean it isn't broke and certainly doesn't mean it's safe. A Windows 98 box went out of support in 2006, meaning that no security patches have been made since that date.
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Posted: 3/29/2013 3:31:34 PM
Originally Posted By Subnet:

Originally Posted By hourglassing:
Our IT department is wonderful. My help tickets get addressed the same day, our computers run faster after each software update, broken components are fixed in a timely manner... really we never have any problems that the IT boys don't jump right on and fix. I really can't say enough good things about them.

My only teeney-tiny issue with them is they sometimes monitor the internet traffic.
FWIW, we only monitor internet traffic when asked to, for a specific person - usually to confirm what's already known.

Honestly? You could be looking at porn all day, for all I (and most others in IT) give a shit. I mean it too - as a rule, we really don't give a flying fuck.

It only becomes a problem, when something you're doing is causing me a problem (malware, network disruption, etc).




Whooooshhhh.

Although granted, you'd have deduce from the time stamp that I was posting from work.
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Posted: 3/29/2013 3:45:37 PM

Originally Posted By hourglassing:
Originally Posted By Subnet:

Originally Posted By hourglassing:
Our IT department is wonderful. My help tickets get addressed the same day, our computers run faster after each software update, broken components are fixed in a timely manner... really we never have any problems that the IT boys don't jump right on and fix. I really can't say enough good things about them.

My only teeney-tiny issue with them is they sometimes monitor the internet traffic.
FWIW, we only monitor internet traffic when asked to, for a specific person - usually to confirm what's already known.

Honestly? You could be looking at porn all day, for all I (and most others in IT) give a shit. I mean it too - as a rule, we really don't give a flying fuck.

It only becomes a problem, when something you're doing is causing me a problem (malware, network disruption, etc).




Whooooshhhh.

Although granted, you'd have deduce from the time stamp that I was posting from work.


Originally Posted By SlipShot762:
...Sub drank me under the table, unbelievable! I remember thinking vaguely, "This pair of Subnet fuckers is cheating, pulling out the magical monkey juice for a last minute win!"
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Posted: 3/29/2013 3:46:29 PM

Originally Posted By captblue1:
why do you care if you have lync or communicator? why do you care what version of office you have? are you just one of those annoying people that want it because it is new? or is there a feature you need?

This. No matter how much you plan a software roll out there will always be some systems that do not take. I can already tell by your tone you have no idea how much goes on behind the scenes in IT.
"Remember, every time a child is responsibly introduced to the best tools for the protection of freedoms, a liberal weeps for the safety of a criminal." Anonymous
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Posted: 3/29/2013 3:48:33 PM
we buy preconfigured dell laptops w/dock and our IT is outsourced to india, welcome to the 21st century
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Posted: 3/29/2013 3:49:07 PM
There is a reason they the last two letters in the word "SHIT" are IT...
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Posted: 3/29/2013 3:55:35 PM
[Last Edit: 3/29/2013 3:56:17 PM by SparticleBrane]
Originally Posted By mkboog:

Originally Posted By captblue1:
why do you care if you have lync or communicator? why do you care what version of office you have? are you just one of those annoying people that want it because it is new? or is there a feature you need?

This. No matter how much you plan a software roll out there will always be some systems that do not take. I can already tell by your tone you have no idea how much goes on behind the scenes in IT.


I feel you are making an assumption, my friend. Just because I am occasionally frustrated with our IT department doesn't mean I don't know how difficult their job can be.
Fear became the ultimate tool of this government...
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Posted: 3/29/2013 3:55:42 PM
[Last Edit: 3/29/2013 4:01:40 PM by mkboog]

Originally Posted By ScaryGuy:
There is a reason they the last two letters in the word "SHIT" are IT...

That guy at the gun range that knows nothing about guns, but thinks he does? That is now you to IT.
"Remember, every time a child is responsibly introduced to the best tools for the protection of freedoms, a liberal weeps for the safety of a criminal." Anonymous
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Posted: 3/29/2013 4:01:04 PM
Granted there are some really shitty IT people out there, most do not understand what goes into maintaining the technology around them. If we are doing our jobs, you will never notice us. In most instances, no one thinks about IT unless something breaks. Then it is ITs fault. A more thankless job then most realize.
"Remember, every time a child is responsibly introduced to the best tools for the protection of freedoms, a liberal weeps for the safety of a criminal." Anonymous
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Posted: 3/29/2013 4:03:37 PM
Originally Posted By SparticleBrane:
Originally Posted By mkboog:

Originally Posted By captblue1:
why do you care if you have lync or communicator? why do you care what version of office you have? are you just one of those annoying people that want it because it is new? or is there a feature you need?

This. No matter how much you plan a software roll out there will always be some systems that do not take. I can already tell by your tone you have no idea how much goes on behind the scenes in IT.


I feel you are making an assumption, my friend. Just because I am occasionally frustrated with our IT department doesn't mean I don't know how difficult their job can be.


dealing with people who complain yet have no clue what they are talking about is the biggest headache. but i'm sure you knew that.
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Posted: 3/29/2013 4:06:43 PM
Originally Posted By captblue1:
Originally Posted By SparticleBrane:
Originally Posted By mkboog:

Originally Posted By captblue1:
why do you care if you have lync or communicator? why do you care what version of office you have? are you just one of those annoying people that want it because it is new? or is there a feature you need?

This. No matter how much you plan a software roll out there will always be some systems that do not take. I can already tell by your tone you have no idea how much goes on behind the scenes in IT.


I feel you are making an assumption, my friend. Just because I am occasionally frustrated with our IT department doesn't mean I don't know how difficult their job can be.


dealing with people who complain yet have no clue what they are talking about is the biggest headache. but i'm sure you knew that.


Yes, actually.
Fear became the ultimate tool of this government...
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Posted: 3/29/2013 4:07:28 PM
We're all assholes

I just got finished locking down permissions on our client files directories to stop users from moving clients into other clients (it was originally not locked down because we were told that doing it would cause the document management program to break. They were wrong, as usual.)
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Posted: 4/23/2013 9:32:57 AM
It's this kind of crap that pisses me off.

A lot of my job involves looking at photos from our field techs. I need decent resolution to see things clearly, and thankfully most of our field guys take photos at their camera's max resolution, or at least 1600x1200.

These are then uploaded into our system, which re-sizes them to 1024x768. Not great, but I can make do. I believe this decision was made to reduce bandwidth usage and storage space, but I honestly don't know why.

For no apparent reason, the system is now re-sizing new photos from the field down to 640x480, which is completely unacceptable and too small for me to make out the details I need to see to do my job.

I email IT, and include several examples, on 4/15. No response yet. Guess I'll email them again...

Yes, my little problem isn't nearly important as keeping production servers up, or keeping Exchange going. But when someone makes a change like this without notifying anyone, it is incredibly frustrating.
Fear became the ultimate tool of this government...
WinstonSmith
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Posted: 4/23/2013 9:39:24 AM
You don't want every new software package when it comes out. You'd much prefer your IT guys wait until the new bugs and retraining is outweighed by increased performance. That doesn't generally happen on release.
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Posted: 4/23/2013 9:40:04 AM
Originally Posted By Subnet:

Originally Posted By hourglassing:
Our IT department is wonderful. My help tickets get addressed the same day, our computers run faster after each software update, broken components are fixed in a timely manner... really we never have any problems that the IT boys don't jump right on and fix. I really can't say enough good things about them.

My only teeney-tiny issue with them is they sometimes monitor the internet traffic.
FWIW, we only monitor internet traffic when asked to, for a specific person - usually to confirm what's already known.

Honestly? You could be looking at porn all day, for all I (and most others in IT) give a shit. I mean it too - as a rule, we really don't give a flying fuck.

It only becomes a problem, when something you're doing is causing me a problem (malware, network disruption, etc).



The ones that do give a fuck are generally new, and they don't typically fare as well in the long term.
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Posted: 4/23/2013 9:42:14 AM
My is great. Good old XP office 07. Old ass programs. Just the way we like it. I am IT so I have to say we are the best. Now I get all the new shit. I have win 7 new laptop new desktop. It's good to be on top.
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Posted: 4/23/2013 9:52:18 AM
Originally Posted By WinstonSmith:
You don't want every new software package when it comes out. You'd much prefer your IT guys wait until the new bugs and retraining is outweighed by increased performance. That doesn't generally happen on release.


You know how I know you didn't read the thread, check the date of posts, or read the most recent post that revived the thread?
Fear became the ultimate tool of this government...
Kalahnikid
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Posted: 4/23/2013 9:54:37 AM
I work for a small business...

our IT department is an angry little chinese doctor that rents office space in the same building as we do.

He fixes stuff, yells at everything, and complains at great length about everything under the sun. Sometimes I think life would be quieter if his wife would hide is windup key.
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Bill247
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Posted: 4/23/2013 10:00:44 AM

Originally Posted By Subnet:

Originally Posted By hourglassing:
Our IT department is wonderful. My help tickets get addressed the same day, our computers run faster after each software update, broken components are fixed in a timely manner... really we never have any problems that the IT boys don't jump right on and fix. I really can't say enough good things about them.

My only teeney-tiny issue with them is they sometimes monitor the internet traffic.
FWIW, we only monitor internet traffic when asked to, for a specific person - usually to confirm what's already known.

Honestly? You could be looking at porn all day, for all I (and most others in IT) give a shit. I mean it too - as a rule, we really don't give a flying fuck.

It only becomes a problem, when something you're doing is causing me a problem (malware, network disruption, etc).


I have been directed by supervisors to audit internet histories/drive content before. Ended up finding some fairly nasty stuff (porn).

However, whenever I have found inappropriate stuff during the course of my work I never report it. I do share with co-workers though for the laughs, though.

This one woman was sending pictures to guys on the internet of herself, nude, on all fours, looking back over her shoulder. She was a +200 pounder. She had these pictures saved to her Pictures folder in My Documents.
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Posted: 4/23/2013 10:01:36 AM
Originally Posted By SparticleBrane:
Originally Posted By ltcoljdf:
Yeah I don't really understand, who cares if you use Lync. While it does seem strange to push Office 2010 out without any updates (being that Office 2010 has been out for a while so the updates should have been tested in the roll out). The thing that makes me question your IT department is that they allow you to do updates.


I'm also an administrator account on my computer. I think everyone else is, too.


yikes!!! every time a regular user uses the admin account a unicorn dies...
WinstonSmith
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Posted: 4/23/2013 10:02:19 AM
Originally Posted By SparticleBrane:
Originally Posted By WinstonSmith:
You don't want every new software package when it comes out. You'd much prefer your IT guys wait until the new bugs and retraining is outweighed by increased performance. That doesn't generally happen on release.


You know how I know you didn't read the thread, check the date of posts, or read the most recent post that revived the thread?


Typical IT behavior. Read the initial trouble ticket, ignore all the "blah blah feelings blah".
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Posted: 4/23/2013 10:03:01 AM
Originally Posted By Bill247:

Originally Posted By Subnet:

Originally Posted By hourglassing:
Our IT department is wonderful. My help tickets get addressed the same day, our computers run faster after each software update, broken components are fixed in a timely manner... really we never have any problems that the IT boys don't jump right on and fix. I really can't say enough good things about them.

My only teeney-tiny issue with them is they sometimes monitor the internet traffic.
FWIW, we only monitor internet traffic when asked to, for a specific person - usually to confirm what's already known.

Honestly? You could be looking at porn all day, for all I (and most others in IT) give a shit. I mean it too - as a rule, we really don't give a flying fuck.

It only becomes a problem, when something you're doing is causing me a problem (malware, network disruption, etc).


I have been directed by supervisors to audit internet histories/drive content before. Ended up finding some fairly nasty stuff (porn).

However, whenever I have found inappropriate stuff during the course of my work I never report it. I do share with co-workers though for the laughs, though.

This one woman was sending pictures to guys on the internet of herself, nude, on all fours, looking back over her shoulder. She was a +200 pounder. She had these pictures saved to her Pictures folder in My Documents.

Eww.



Originally Posted By Kalahnikid:
I work for a small business...

our IT department is an angry little chinese doctor that rents office space in the same building as we do.

He fixes stuff, yells at everything, and complains at great length about everything under the sun. Sometimes I think life would be quieter if his wife would hide is windup key.

Fear became the ultimate tool of this government...
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Posted: 4/23/2013 10:04:28 AM
Originally Posted By WinstonSmith:
Originally Posted By SparticleBrane:
Originally Posted By WinstonSmith:
You don't want every new software package when it comes out. You'd much prefer your IT guys wait until the new bugs and retraining is outweighed by increased performance. That doesn't generally happen on release.


You know how I know you didn't read the thread, check the date of posts, or read the most recent post that revived the thread?


Typical IT behavior. Read the initial trouble ticket, ignore all the "blah blah feelings blah".




Fear became the ultimate tool of this government...
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Posted: 4/23/2013 10:07:15 AM
Originally Posted By Subnet:

Originally Posted By Paul:
Ours is run by a handsome and smart fellow who know's his shit and is one hell of a rifle shot too.


Seems like we work for the same company.


Holy crap what a coincidence, I came here just to post how damn sexy our IT guy is too!
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Posted: 4/23/2013 10:07:39 AM
Our IT department is amazing. Cutting edge and planned out 10 years into the future.
An attractive bunch as well



*Hi Alex*
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Posted: 4/23/2013 10:08:34 AM
[Last Edit: 4/23/2013 10:09:11 AM by brouhaha]
My IT department isn't bad, other than low pay, 24/7/365 on call, and dealing with 35+ sites with 2500+ users and phones.

All of that and only 2 of us to deal with phone/WAN issues.
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Posted: 4/23/2013 10:13:35 AM
[Last Edit: 4/23/2013 10:20:13 AM by sHockz]

Originally Posted By SparticleBrane:


They finally decided to update us to Office 2010 (3 years late) so they pushed that out last night.

I, and a few other people in my group, got it without any issues. One guy didn't get it, and another got it but IT didn't uninstall Office 2007 so now he has both.

They still have everyone using Communicator 2007 instead of Lync.

They installed Office 2010 without any updates, so now I'm spending time this morning updating my laptop.


This is but one of many issues we have with IT. Please tell me your IT department is better than ours...or tell me your tales of woe.


First World Problem, I know.

i love the users that IT supports that think they know everything about IT.

"Why cant you just update the software? I do it at home all the time...it's really easy!"
Testing, QA, is it compatible with other software built in house? what does it break? how complicated is the installation? what security risks does this software pose? what operating systems do we have out right now, and what state are they in? do those machines fit the reqs for the software upgrade? did management approve this? how much does this software cost? roi? how long will it take to train employees to use it?

dont get me started.

you should give your IT team candies, gift cards, and generally be nice to them. they can make things really easy, or really hard for you. and trust me, we can take as long as we want about an IT issue you keep griefing us about. the more you bother us about your problem, the longer we will take. and yes, we know how you spend 75% of your day dicking around on your computer looking at russian mail order bride websites.

tl:dr-be nice to your IT department.
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Posted: 4/23/2013 10:15:10 AM
We have had a dedicated IT person assigned to the dept since we stood up our newer MDTs a couple of years ago.

We have a lot of IT issues that are not her fault, but its good that we have her in the building to turn to when we need help.
*post contains personal opinion only and should not be considered information released in an official capacity*

0110001101101100011010010110001101101011
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Posted: 4/23/2013 10:25:55 AM
[Last Edit: 4/23/2013 10:27:09 AM by SparticleBrane]
Originally Posted By sHockz:

Originally Posted By SparticleBrane:


They finally decided to update us to Office 2010 (3 years late) so they pushed that out last night.

I, and a few other people in my group, got it without any issues. One guy didn't get it, and another got it but IT didn't uninstall Office 2007 so now he has both.

They still have everyone using Communicator 2007 instead of Lync.

They installed Office 2010 without any updates, so now I'm spending time this morning updating my laptop.


This is but one of many issues we have with IT. Please tell me your IT department is better than ours...or tell me your tales of woe.


First World Problem, I know.

i love the users that IT supports that think they know everything about IT.

"Why cant you just update the software? I do it at home all the time...it's really easy!"
Testing, QA, is it compatible with other software built in house? what does it break? how complicated is the installation? what security risks does this software pose? what operating systems do we have out right now, and what state are they in? do those machines fit the reqs for the software upgrade? did management approve this? how much does this software cost? roi? how long will it take to train employees to use it?

dont get me started.

you should give your IT team candies, gift cards, and generally be nice to them. they can make things really easy, or really hard for you. and trust me, we can take as long as we want about an IT issue you keep griefing us about. the more you bother us about your problem, the longer we will take. and yes, we know how you spend 75% of your day dicking around on your computer looking at russian mail order bride websites.

tl:dr-be nice to your IT department.


I've heard this argument before and it doesn't hold water where I work. You act as if all IT staff are genius-level urban commandos. I think my company hired the "certified but not necessarily qualified" group. Surely you realize that not everyone who works in IT is perfect. Some of our IT folks are great -- really. Others...not so much.
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Posted: 4/23/2013 10:33:32 AM

Originally Posted By SparticleBrane:


They finally decided to update us to Office 2010 (3 years late) so they pushed that out last night.

I, and a few other people in my group, got it without any issues. One guy didn't get it, and another got it but IT didn't uninstall Office 2007 so now he has both.

They still have everyone using Communicator 2007 instead of Lync.

They installed Office 2010 without any updates, so now I'm spending time this morning updating my laptop.


This is but one of many issues we have with IT. Please tell me your IT department is better than ours...or tell me your tales of woe.


First World Problem, I know.


You will need to rebuild your PST indexes. Tonight, when you log off the network (if you log off the network), leave your computer on with outlook open. The system will work to rebuild.

The computer will rebuild when you are using it, but each time you touch the mouse or keyboard, it suspends the index rebuild.
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Posted: 4/23/2013 10:36:49 AM
lol i'm the network admin for my company. why do you need office 2010? i'm running office 2007 works fine and i refuse to upgrade.
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Posted: 4/23/2013 10:42:09 AM
In charge of IT for my Company, 250 employees. We are upgrading our 2007 to 2013 in 2 weeks. Any computers that are here at the office that weekend will be upgraded/patched. I've warned those that take their systems with them home that weekend they are not going to like their Monday morning..... Did you get any warning?? I've been prepping people for a week....
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Posted: 4/23/2013 10:42:28 AM
He's short but very assertive.
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Posted: 4/23/2013 10:42:48 AM
A few thoughts. I am a Security Engineer for a national law firm. Office 2010 is a piece of shit. We run 2007 and will likely do so for the forseeable future. Be thankful you guys get to run Communicator. There are some fields, like the legal industry, where running any sort of IM type client is a no go, for legal discovery reasons. While probably not intended, the Office suites can co-exist just fine.
SparticleBrane
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Posted: 4/23/2013 10:45:39 AM
Originally Posted By blackrage:
lol i'm the network admin for my company. why do you need office 2010? i'm running office 2007 works fine and i refuse to upgrade.

Some sort of incompatibility between 2007 and shared inboxes. Know how I know you didn't read the thread?


You will need to rebuild your PST indexes. Tonight, when you log off the network (if you log off the network), leave your computer on with outlook open. The system will work to rebuild.

The computer will rebuild when you are using it, but each time you touch the mouse or keyboard, it suspends the index rebuild.

Thanks for the heads up. Luckily my PST indexes have been rebuilt in the month since I started the thread. Good to know though!
Fear became the ultimate tool of this government...
3one5
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Posted: 4/23/2013 10:46:01 AM
Originally Posted By SparticleBrane:


They finally decided to update us to Office 2010 (3 years late) so they pushed that out last night.

I, and a few other people in my group, got it without any issues. One guy didn't get it, and another got it but IT didn't uninstall Office 2007 so now he has both.

They still have everyone using Communicator 2007 instead of Lync.

They installed Office 2010 without any updates, so now I'm spending time this morning updating my laptop.


This is but one of many issues we have with IT. Please tell me your IT department is better than ours...or tell me your tales of woe.


First World Problem, I know.


You know that you can do work while the computer updates right?

I think the biggest problem is that all PC's leave the shop with a standard image but that quickly becomes bastardized by the end user. Sure we could lock the PC down but we don't want to hear the end users manager sniveling about how sally can't install her fish screen saver that makes her more productive. After a few weeks of the end user screwing with the PC none of the updates or software pushes work and IT is quickly blamed.
SparticleBrane
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Posted: 4/23/2013 10:48:26 AM
Originally Posted By DragonRider:
In charge of IT for my Company, 250 employees. We are upgrading our 2007 to 2013 in 2 weeks. Any computers that are here at the office that weekend will be upgraded/patched. I've warned those that take their systems with them home that weekend they are not going to like their Monday morning..... Did you get any warning?? I've been prepping people for a week....


IT sent out an email telling us to leave our machines at work, logged out, but left on. Then Office 2010 was magically installed overnight.
Fear became the ultimate tool of this government...
CZ75_9MM
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Posted: 4/23/2013 10:48:52 AM
If they would have bought Office 2010 Professional Plus they would have got a Lync 2010 Client license with it.
sHockz
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Posted: 4/23/2013 10:49:46 AM

Originally Posted By SparticleBrane:
Originally Posted By sHockz:

Originally Posted By SparticleBrane:


They finally decided to update us to Office 2010 (3 years late) so they pushed that out last night.

I, and a few other people in my group, got it without any issues. One guy didn't get it, and another got it but IT didn't uninstall Office 2007 so now he has both.

They still have everyone using Communicator 2007 instead of Lync.

They installed Office 2010 without any updates, so now I'm spending time this morning updating my laptop.


This is but one of many issues we have with IT. Please tell me your IT department is better than ours...or tell me your tales of woe.


First World Problem, I know.

i love the users that IT supports that think they know everything about IT.

"Why cant you just update the software? I do it at home all the time...it's really easy!"
Testing, QA, is it compatible with other software built in house? what does it break? how complicated is the installation? what security risks does this software pose? what operating systems do we have out right now, and what state are they in? do those machines fit the reqs for the software upgrade? did management approve this? how much does this software cost? roi? how long will it take to train employees to use it?

dont get me started.

you should give your IT team candies, gift cards, and generally be nice to them. they can make things really easy, or really hard for you. and trust me, we can take as long as we want about an IT issue you keep griefing us about. the more you bother us about your problem, the longer we will take. and yes, we know how you spend 75% of your day dicking around on your computer looking at russian mail order bride websites.

tl:dr-be nice to your IT department.


I've heard this argument before and it doesn't hold water where I work. You act as if all IT staff are genius-level urban commandos. I think my company hired the "certified but not necessarily qualified" group. Surely you realize that not everyone who works in IT is perfect. Some of our IT folks are great -- really. Others...not so much.

Typically IT is hamstrung by managers and executives making calls about technologies they dont understand. The IT persons themselves tend to be very smart, although some creepers get between the cracks. They are usually ousted pretty fast and dont last long. But yes, the managers and execs are the main driving force between lengthy IT decisions and software rollouts/updates.

also, certification dont mean jack shit in IT. I have zero certs, but that doesn't mean i couldnt build the computers, servers, and network from the ground up. work experience > IT certs any day of the week. i can't count the number of IT "certified" technicians that don't know squat about what they are certified for. but damnit, you ask them a question from that cert exam and they know it.


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Posted: 4/23/2013 10:53:19 AM
I like how people are blaming IT for issues where someone upstairs is too fucking cheap to spend the cash to upgrade.
SparticleBrane
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Posted: 4/23/2013 10:58:52 AM
Yes I am quite familiar with cheap and incompetent management.
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Posted: 4/23/2013 11:00:11 AM
Originally Posted By DarkNite:
I like how people are blaming IT for issues where someone upstairs is too fucking cheap to spend the cash to upgrade.


This is always the case. I'm an IT Director and can't do crap without CFO approval. It's all about the money. So don't start bitching to the IT folks, we would love to have all the latest and greatest toys. Just no one wants to spend that kind of money. A simple upgrade to you, could be big money. From 2007 to 2010 for our facility would cost upwards of 500k. Just to fix some delegation issues?

Next time you want an upgrade or something new. Create a ROI. (Return on Investment) then pitch it to the IT folks. LOL They'll just have to turn around and pitch it to the CFO/CEO anyway.

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Posted: 4/23/2013 11:04:57 AM
[Last Edit: 4/23/2013 11:06:30 AM by cammobunker]
I'm one of four techs for our county .gov.
We have 1 programmer, one net admin, one assistant admin.
1 web guy, that does nothing but web stuff.
600+ users, campus spread over a 60 mile radius. Jail, road dept, courts, etc. Lots of specialized software, a mix of programs from brand new to DOS based (which are positively a joy to run on Win 7 machines).
Lots and lots of boss elected officials. Making them all happy all the time is akin to cat herding.
Lousy pay, decent hours except one week in six on-call 24/7 for the week. Good benefits.
Many, many starfish users.

Overall, we do OK I think, but always chronically behind and understaffed.
SparticleBrane
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Posted: 4/23/2013 11:06:58 AM
Originally Posted By cammobunker:
I'm one of four techs for our county .gov.
We have 1 programmer, one net admin, one assistant admin.
1 web guy, that does nothing but web stuff.
600+ users, campus spread over a 60 mile radius. Jail, road dept, courts, etc. Lots of specialized software, a mix of programs from brand new to DOS based (which are positively a joy to run on Win 7 machines).
Lots and lots of boss elected officials. Making them all happy all the time is akin to cat herding.
Lousy pay, decent hours except one week in six on-call 24/7 for the week. Good benefits.
Many, many starfish users.

Overall, we do OK I think, but always chronically behind and understaffed.


You have my sympathies.
Fear became the ultimate tool of this government...
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Posted: 4/23/2013 12:00:52 PM
Originally Posted By Jakezor:
Our Windows 7 migration project is 2 years in the running.


Our Windows 7 migration is taking about that long, but we have a ton of computers spread out across three sites in FL, AZ, and MN.
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