Originally Posted By FALARAK:
Originally Posted By txinvestigator:
We had claim after claim for our two units last summer. They would come out, put in some freon, and replace a valve here and there. I finally got angry enough that I showed the tech all of the receipts for the systems. I told him that even I knew if they were replacing freon all of the time then there was a leak somewhere. He agreed and told me that AHS will not pay for leak detections if the unit takes less than a certian amount of freon.
I had him check anyway and he discovered the evaporator coil was leaking. The plenum had to be rebuilt also, and I still had to pay $1100.00 out of pocket.
I fired AHS then.
We are participating in the latest suit.
Yes, we knew the price before they started work. There were items that needed replacement that AHS said was nit a result of the bad evaporator, so we were SOL.
Nice! Interesting too, since plenums are covered in my contract. Another interesting point, the initial "5 minute diagnosis" for me was "low on freon". I asked him that since this is a sealed system, any amount low = a leak. He agreed and said he would perform a full leak check as soon as he was done adding it. Then an overpressure valve or sensor blew right after he said that, so he hooked up the high-pressure gagues (he has previously only connected the low pressure suction side) and saw a head pressure over 400psi! (Normal at that time/temp would have been around 250psi.)
$1100 for what? if the coil is covered - that seems really high. I know a lot of people dont pay for the "service plus" package, but that was include din our bundle, so we dont pay for code violations, permits, freon recovery, removal of defective equipment, equipment haul-off, mismatched systems, or undetectable pre-existing conditions. I know a lot of people get dinged bigtime out-of-pocket on those items.... I cannot imagine why anyone would pay $400 a year for the insurance without also spending the additional $80 for that package. I wonder if thats one of the big differences, or if it just matters which HVAC company you happen to get.
She (AHS) told me on the phone today she reviewed my stuff and there does not appear to be any other out-of-pocket expenses, so we will see.
Did they review the out of pocket expenses with you before they did the work? Or was it sticker shock at the end of the work? If they pull that crap I will be PISSED and not pay. I'm thinking that should be discussed up front.