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Quintin
A maverick moon miner sippin' sunshine.
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Posted: 6/30/2008 8:36:33 PM

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All my brothers of the wrench, be you independent techs, dealer guys, owner/operators, how's things going? Whatcha been up to?

The work load in my hood has fallen off drastically. It should be the busiest time of the year, with several cars left over from the day before, but we've been running out of work at around 10-11 AM for the past month or so. Things are looking pretty ugly...and management hired two more technicians, when we don't have the work load to support what we've got.

Fortunately at least, with the weather, A/C work has been fairly consistent. I ain't been doing great, but I've been holding my own...barely.
Originally Posted By John_Wayne777:
If heaven is like an LSD trip, I'd rather not go. If St. Peter meets me at the gate with a tye-dyed t-shirt smoking a joint then eternity is going to suck.
ar-jedi
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Posted: 6/30/2008 8:48:55 PM

Originally Posted By Quintin:
Fortunately at least, with the weather, A/C work has been fairly consistent.


yesterday my wife complained of a chattering sound when she runs the A/C on her car.
how much to put a new compressor etc (tensioner, dryer, expansion valve) in a 1999 bmw 323i ???

ar-jedi
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Toiyabe66
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Posted: 6/30/2008 8:50:30 PM
More work than I've ever had.

Turning it away. Hiring new people. Hoping it stays that way.

You've read my thread.

And to ar-jedi:
A lot.
Oratio Ultima Regem
oneshot1kill
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Posted: 6/30/2008 9:30:21 PM
I hear you Quintin...most of the shops around here are dead too. It probably has a lot to do with the economy, people aren't doing things to their cars unless it's an emergency.

We happen to be lucky, we have a really large customer base and they are loyal, plus we have a few Fleets that we maintain.


Today I installed a GM Factory Rebuilt tranny in a AWD GMC Safari minivan, it was an '01...and after that I did a nice job on a Honda Civic...timing belt, water pump, radiator, hoses, and T-Stat, and finally an A/C service on a Town Car from the Limo fleet .
"Clear and bright like the sound of Jackboots upon wet cobblestones" -Iggy Pop


The Strong Take From The Weak....The Smart Take From The Strong
Quintin
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Posted: 6/30/2008 9:33:05 PM

Originally Posted By Toiyabe66:
More work than I've ever had.

Turning it away. Hiring new people. Hoping it stays that way.

You've read my thread.


Ever consider relocating to southeast Georgia? Or do you have a room you can rent out in your shop?
Originally Posted By John_Wayne777:
If heaven is like an LSD trip, I'd rather not go. If St. Peter meets me at the gate with a tye-dyed t-shirt smoking a joint then eternity is going to suck.
Pthfndr
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Posted: 6/30/2008 10:40:53 PM

Originally Posted By Quintin:
The work load in my hood has fallen off drastically. It should be the busiest time of the year, with several cars left over from the day before, but we've been running out of work at around 10-11 AM for the past month or so. Things are looking pretty ugly...and management hired two more technicians, when we don't have the work load to support what we've got.


Wow. Sounds just like our place, and other shops are slow compared to us!

Some of us have been trying to convince the SM that we don't need the new idiot he hired (he can't fix sh*t, gets grease on everything, breaks things, etc, you get the picture), but the owners hired a "consultant" who told them we needed more techs. Yeah, right.
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Quintin
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Posted: 6/30/2008 11:08:30 PM

Originally Posted By Pthfndr:
Some of us have been trying to convince the SM that we don't need the new idiot he hired (he can't fix sh*t, gets grease on everything, breaks things, etc, you get the picture)...

I think most every place has at least one dude like that. Ours has told management that he ain't doing any training, he slacks off for half a day, rips people off, comes and goes about as he pleases, can't fix a sandwich much less an electrical problem - if it involves the use of a service manual, scan tool, and/or multimeter, he's lost. I'm waiting for half ass to get a brake job on a hybrid Mariner or Escape, watch him get his fingers smashed compressing the caliper pistons back into their bores. I wouldn't piss on this dude if he were on fire.

Management doesn't care though, he turns a lot of time, turning rotors and hanging pads and banging in ball joints.
Originally Posted By John_Wayne777:
If heaven is like an LSD trip, I'd rather not go. If St. Peter meets me at the gate with a tye-dyed t-shirt smoking a joint then eternity is going to suck.
Pthfndr
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Posted: 6/30/2008 11:20:37 PM

Originally Posted By Quintin:
Management doesn't care though, he turns a lot of time, turning rotors and hanging pads and banging in ball joints.


Ours doesn't even make time. I was in the SM's office this morning complaining about him after he reflashed a program card we use for recalls - of which we can't download the program. The SM told me I wouldn't have to worry about it much longer.

I asked him, "How much longer. Are we talking lunch break or 4:30".
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oneshot1kill
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Posted: 7/1/2008 12:45:47 AM
LOL Quintin and Pathfinder

I had one of those guys at my last shop. Friend of the owner and pretty much useless, after a while he was only used to repair a flat or mount/balance a tire. HE could install front pads but when it came to rear shoes it would take him about two hours...TO ALMOST FINISH ONE SIDE...and then I'd have to jump off my job and finish the brakes for him.
"Clear and bright like the sound of Jackboots upon wet cobblestones" -Iggy Pop


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KirkP
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Posted: 7/1/2008 1:52:31 AM

Originally Posted By oneshot1kill:
LOL Quintin and Pathfinder

I had one of those guys at my last shop. Friend of the owner and pretty much useless, after a while he was only used to repair a flat or mount/balance a tire. HE could install front pads but when it came to rear shoes it would take him about two hours...TO ALMOST FINISH ONE SIDE...and then I'd have to jump off my job and finish the brakes for him.


If I had known how hard it was to find good technicians, I'd probably still be one.
saturnstyl
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Posted: 7/1/2008 8:03:52 AM
I'm in the same boat as quintin. We usuallly don't get any work until almost an hour after we are open, and then run out around 11 or 12.

Nobody is spending any money at all. People are declining brake jobs with the light on the dash coming on.

Much of my diagnostic estimates are declined, customer leaves with nothing.

I'm down to 40 hours a week, and its a fight to get that.

Our shop is at capacity with techs, and the boss isn't firing people even when given the GOLDEN, PERFECT opportunity to do so.

I've gotten better at my tetris game.

Friday, I took this week off because there isn't enough work to justify me coming in. I gave up.

All the tool guys are paid off, and now I just have to stay away from spending any money.
Class Valedictorian of WECSOG, 2005.

Originally posted by Kaizoku:70satvert, your post is quite possibly the worst fucking fail in ARFCOM history.
Toiyabe66
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Posted: 7/1/2008 8:33:17 AM

Originally Posted By saturnstyl:
I'm in the same boat as quintin. We usuallly don't get any work until almost an hour after we are open, and then run out around 11 or 12.

Nobody is spending any money at all. People are declining brake jobs with the light on the dash coming on.

Much of my diagnostic estimates are declined, customer leaves with nothing.

I'm down to 40 hours a week, and its a fight to get that.

Our shop is at capacity with techs, and the boss isn't firing people even when given the GOLDEN, PERFECT opportunity to do so.

I've gotten better at my tetris game.

Friday, I took this week off because there isn't enough work to justify me coming in. I gave up.

All the tool guys are paid off, and now I just have to stay away from spending any money.


I'm not sure why I'm busy. We don't offer a significant savings over the dealership, and are actually one of the more expensive independents in the area. I can talk about specialization, and reputations, but I don't really know. Most of the other shops I talk to are dead, with a few having wild swings of work and not. A very few have work like I do.

The local dealerships are the same as you guys describe: no work, techs at capacity (or more) with most of the techs being "questionable" in ability and ethics or fresh out of school. They always try and deny it, but they're really hurting.

Case in point:

We put a sunroof cassette in an E36 M3 sedan in August of last year. The tilt mechanism broke a few weeks ago (fairly common). We called BMW and got a new cassette coming under warranty. At which point they called and asked to do the work. BMW will pay their labor for parts warranties, and they offered to do it for us "because they can make sure it's right" for free.

But they're really busy.
Oratio Ultima Regem
Lakeguy
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Posted: 7/1/2008 9:43:47 AM
Busy, busy, busy here. Thats the way it is with a one man show. I thank God everyday that I don't work on automobiles. I don't know how you guys do it.
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StewartTR
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Posted: 7/1/2008 10:04:32 AM
Shade tree mechanic here. Sory guys but I can't afford you unless it's a dire issue. I maintain both my cars, my two bikes and my Girl Friends fleet of cars and her bike.

I simply could not afford to keep my gas miser Geo Metro on the road if I was paying a mechanic to fix all the shit that breaks on that little bastard.
ar-jedi
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Posted: 7/1/2008 1:22:47 PM
[Last Edit: 7/1/2008 1:30:48 PM by ar-jedi]

Originally Posted By ar-jedi:

Originally Posted By Quintin:
Fortunately at least, with the weather, A/C work has been fairly consistent.


yesterday my wife complained of a chattering sound when she runs the A/C on her car.
how much to put a new compressor etc (tensioner, dryer, expansion valve) in a 1999 bmw 323i ???


apparently, $1631 incl tax.

$1192 in parts, $332 in labor. sounds like a lot for the parts.

i found a "kit" on the web -- compressor + drier + expansion valve for $597.
www.oembimmerparts.com/catalog/item/4340439/4288640.htm

ar-jedi
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Death, taxes and lost data.
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ar-jedi
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Posted: 7/1/2008 1:30:24 PM

ps:
how do you pro mechanics feel when folks come in and ask, " i have the bulk of the parts, how much to install"?

thanks,
ar-jedi
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Three things are certain
Death, taxes and lost data.
Guess which has occurred.
Toiyabe66
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Posted: 7/1/2008 1:58:30 PM

Originally Posted By ar-jedi:
ps:
how do you pro mechanics feel when folks come in and ask, " i have the bulk of the parts, how much to install"?

thanks,
ar-jedi


I don't mind at my shop. I may charge a little more in labor to compensate for lost money with parts but not much.
I'm definitely in the minority on that.

No warranty, however. You buy the parts, I'm not warranting them.

The price seems right to slightly high. Depends on where they get their parts.

Oratio Ultima Regem
saturnstyl
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Posted: 7/1/2008 5:21:30 PM

Originally Posted By ar-jedi:
ps:
how do you pro mechanics feel when folks come in and ask, " i have the bulk of the parts, how much to install"?

thanks,
ar-jedi


I believe it was thursday..... I had a customer bring me their own door control module. I plugged it in and the fucker caught fire in my hands. So no, I don't like installing other people's parts.

Of course the customer probably thinks I am a thieving bastard who messed up their perfectly good junkyard part so I could sell them a new one. So they just had me reinstall the old one.

I know with independants, the guys can be choosy about what brand of parts they like to install for their own reasons. Me, I like OEM parts. I know they will work, work properly, and if there is a problem, we can take care of it immediately ourselves.
Class Valedictorian of WECSOG, 2005.

Originally posted by Kaizoku:70satvert, your post is quite possibly the worst fucking fail in ARFCOM history.
Quintin
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Posted: 7/1/2008 6:43:16 PM

Originally Posted By ar-jedi:
ps:
how do you pro mechanics feel when folks come in and ask, " i have the bulk of the parts, how much to install"?

thanks,
ar-jedi

I'm kinda impartial about it. As a dealership, we make a lot of money off the sale of parts, so when the customer provides their own parts, the parts department is getting screwed out of their money, meaning the dealership is getting screwed out of their money.

That said, I don't necessarily mind installing parts that the customer brought, so long as we're clear that I ain't responsible for any parts failures, and given the questionable nature of the parts, I can't warranty my labor installing other folks' parts.
Originally Posted By John_Wayne777:
If heaven is like an LSD trip, I'd rather not go. If St. Peter meets me at the gate with a tye-dyed t-shirt smoking a joint then eternity is going to suck.
Quintin
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Posted: 7/1/2008 6:44:51 PM

Originally Posted By saturnstyl:
I'm down to 40 hours a week, and its a fight to get that.

Our pay week ends on Tuesdays. I added up my time and had 23.6 hours for last week. I too would have made more time if I went on vacation.
Originally Posted By John_Wayne777:
If heaven is like an LSD trip, I'd rather not go. If St. Peter meets me at the gate with a tye-dyed t-shirt smoking a joint then eternity is going to suck.
oneshot1kill
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Posted: 7/1/2008 9:24:32 PM

Originally Posted By ar-jedi:
ps:
how do you pro mechanics feel when folks come in and ask, " i have the bulk of the parts, how much to install"?

thanks,
ar-jedi


While most shops in my area frown upon it, I welcome anyone who brings their own parts. The only downside to this practice is really on the customers end, because we too won't warranty the job if we didn't supply the parts. Basically, if the parts are defective you will have to pay again to have the replacement parts installed. However, if you buy quality parts then you should be fine.

For big, labor intensive, or technical jobs, it's always in YOUR best interest -as a customer- to have the technician supply all the parts. If any part we supply proves to be a defect, we will replace it at no cost to you. With new parts, I've seen two or three in a row malfunction right out of the box. Anyone who has turned wrenches for a few years can probably attest to this...and you wouldn't want to pay for the same job two or three times over.
"Clear and bright like the sound of Jackboots upon wet cobblestones" -Iggy Pop


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oneshot1kill
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Posted: 7/1/2008 9:45:14 PM

Originally Posted By KirkP:

Originally Posted By oneshot1kill:
LOL Quintin and Pathfinder

I had one of those guys at my last shop. Friend of the owner and pretty much useless, after a while he was only used to repair a flat or mount/balance a tire. HE could install front pads but when it came to rear shoes it would take him about two hours...TO ALMOST FINISH ONE SIDE...and then I'd have to jump off my job and finish the brakes for him.


If I had known how hard it was to find good technicians, I'd probably still be one.


Yeah, a lot of good techs are leaving, not just the dealerships, but the automotive field itself.
Some of the young techs that I see coming up in this field don't seem very qualified, but it's cheaper for management to hire two fresh bodies than to keep a seasoned tech on the payroll. The logic behind that escapes me, but it's almost a standard practice today.

IMO, one seasoned tech is worth more than a dozen young-bloods just out of school,
"Clear and bright like the sound of Jackboots upon wet cobblestones" -Iggy Pop


The Strong Take From The Weak....The Smart Take From The Strong
Pthfndr
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Posted: 7/1/2008 10:28:18 PM

Originally Posted By oneshot1kill:

Originally Posted By KirkP:

Originally Posted By oneshot1kill:
LOL Quintin and Pathfinder

I had one of those guys at my last shop. Friend of the owner and pretty much useless, after a while he was only used to repair a flat or mount/balance a tire. HE could install front pads but when it came to rear shoes it would take him about two hours...TO ALMOST FINISH ONE SIDE...and then I'd have to jump off my job and finish the brakes for him.


If I had known how hard it was to find good technicians, I'd probably still be one.


Yeah, a lot of good techs are leaving, not just the dealerships, but the automotive field itself.
Some of the young techs that I see coming up in this field don't seem very qualified, but it's cheaper for management to hire two fresh bodies than to keep a seasoned tech on the payroll. The logic behind that escapes me, but it's almost a standard practice today.

IMO, one seasoned tech is worth more than a dozen young-bloods just out of school,


Most dealership owners came through sales and have no real idea how a service department should work. Those that do know a good service dept is a money maker. They know they need to keep the good techs and blow out the marginal ones. Bad techs are bad for business.

One thing I think some SMs and owners don't understand (mine for sure) is that the world has changed. It's not 1965/1975/1985/1995 anymore. People don't beat a path to the dealer because they believe that's the only place to get good work done. They look for price first, quality second.

But no matter how the world changes basic economics rules. A shop has to provide a product (service) that's better than the next company, at a better price. If demand is low and price is high, then just like any other product the price has to come down to increase the demand. Most dealership service dept RAISE prices when things get slow (except for those stupid coupon mailers).
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Pthfndr
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Posted: 7/1/2008 10:33:03 PM

Originally Posted By Quintin:

Originally Posted By saturnstyl:
I'm down to 40 hours a week, and its a fight to get that.

Our pay week ends on Tuesdays. I added up my time and had 23.6 hours for last week. I too would have made more time if I went on vacation.


Holy Crap!!!!!!!!!!!!!!!!!

I was short 14 clock hours in the 2 week pay period just ended (admittedly I got in more hours than most of the guys), but produced 135%, so it wasn't total crap. But I was lucky and got most of my recommendations up sold.
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Quintin
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Posted: 7/2/2008 7:10:13 PM
Yeah, most everything I've been quoting has been declined, or they buy the job ala carte - instead of fixing the whole thing at once, they'll do a little here and there, do some of the work themselves (which is kinda scary), and/or take it down to Leroy's Garage on the corner of some street and another to get the repairs done.

Parts prices don't help matters much. I had an older Town Car that needed both catalytic converters and a MAF sensor. Parts knocked their heads off to the tune of $2000 or so for the converters alone, I think cost is $5-600/ea. Midas can do them for like $1K, we can't compete with that.

Finished up a warranty A/C job today, evaporator in a Town Car. Didn't pay worth a flip, but I was at least able to beat the time. Alternator/battery in an Eclipse, got an LS with a tank of watery fuel and a bad fuel injector on #8 to look forward to tomorrow. The day before a holiday is usually pretty slack, everyone from management takes the day off and leaves us grunts to work, so hopefully when we run out of work they'll turn us a'loose a little early.
Originally Posted By John_Wayne777:
If heaven is like an LSD trip, I'd rather not go. If St. Peter meets me at the gate with a tye-dyed t-shirt smoking a joint then eternity is going to suck.
saturnstyl
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Posted: 7/2/2008 7:17:52 PM
They try that aftermarket catalyst shit with us sometimes too. They never last.
Class Valedictorian of WECSOG, 2005.

Originally posted by Kaizoku:70satvert, your post is quite possibly the worst fucking fail in ARFCOM history.
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