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Posted: 8/2/2015 10:29:47 PM EDT
[#1]
Re-install the drivers for both.
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Posted: 8/2/2015 10:30:03 PM EDT
[#2]
Quoted:
This is the second time I tried the update on my Surface Pro gen 1, and again I had to roll back to Win 8.1 because Win 10 doesn't see my wifi adapter or my blue tooth radio so I can't connect to the wifi or use my blue tooth mouse. Anybody have any ideas what is wrong? Find out the manufacturer of those components and contact them to ask them about updated drivers. |
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Posted: 8/3/2015 12:50:30 AM EDT
[#3]
Where are you updating from? I upgraded my Surface Pro 1 from the media creation tool and I didnt have any problems.
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Posted: 8/3/2015 7:53:37 AM EDT
[#4]
Quote HistoryQuoted:
Re-install the drivers for both. Before I upgrade? |
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Posted: 8/3/2015 10:52:16 AM EDT
[#5]
Quote HistoryQuoted:
Before I upgrade? Quote HistoryQuoted:
Quoted:
Re-install the drivers for both. Before I upgrade? After you upgrade. |
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Posted: 8/3/2015 12:20:01 PM EDT
[#6]
Quote HistoryQuoted:
After you upgrade. Quote HistoryQuoted:
Quoted:
Quoted:
Re-install the drivers for both. Before I upgrade? After you upgrade. Ok. I downloaded the driver package from Microsoft, and put it on a USB stick. I'm almost done with the upgrade again, so hopefully I can install the drivers and it will work this time. |
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Posted: 8/3/2015 12:34:42 PM EDT
[#7]
I'm having a similar issue, Surface Pro 2. Just the Bluetooth is having the issue. It shows up but wont connect to anything and it work before the upgrade.
Downloading the drivers from Microsoft didn't help. Honestly thinking of doing a full restore on the tablet just to start clean. |
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Posted: 8/3/2015 2:40:05 PM EDT
[#8]
Quote HistoryQuoted:
I'm having a similar issue, Surface Pro 2. Just the Bluetooth is having the issue. It shows up but wont connect to anything and it work before the upgrade. Downloading the drivers from Microsoft didn't help. Honestly thinking of doing a full restore on the tablet just to start clean. I just got done chatting with Microsoft support. Apparently there is a known issue with wifi and blue tooth on Surface Pros that they are working on. The rep told me she would send me an email in a couple days when it's safe to upgrade. |
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Posted: 8/3/2015 8:07:30 PM EDT
[#9]
this has been a common issue on the Surface pro 2 since day one (over a year)
i've had mine for a year and it just randomly stops working. device manager says its missing a driver. the only way i have seen to get it working was to wipe and start over. ridiculous |
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Posted: 8/3/2015 8:16:59 PM EDT
[#10]
Quote HistoryQuoted:
this has been a common issue on the Surface pro 2 since day one (over a year) i've had mine for a year and it just randomly stops working. device manager says its missing a driver. the only way i have seen to get it working was to wipe and start over. ridiculous My gen1 Surface Pro has been flawless up until the "upgrade". |
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Posted: 8/4/2015 3:44:25 PM EDT
[#11]
Sweet I'll wait and see what you get back from them.
My Bluetooth has been working flawlessly tell the upgrade aswell, have had the bluetooth surface mouse working with it and several bluetooth keyboards. Having one USB port is like having just enough rope to hang yourself with. I was afraid my bluetooth was having issues because I have a goofy bluetooth driver installed as well as the stock one. I have it for plugging in a bluetooth dongle that only talks to my PS3 controller so it doesn't interfere with the on board radio. |
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