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 JFCreally 
Member
Joined: May 2012  USA
 Posts: 146 Feedback: 100% (7) |
Posted: 8/7/2012 12:18:06 PM
[Last Edit: 8/10/2012 6:55:40 PM by JFCreally]
THE IMAGE ABOVE IS A PAID ADVERTISEMENT But anyways.....Now, there refusing my return, and sending it back to me 
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Posted: 8/7/2012 4:43:19 PM
How did you diagnose the board being bad? When you get it back take pictures and post them online
Posted Via AR15.Com Mobile |
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Posted: 8/7/2012 6:23:05 PM
I bought another one(Not from newegg) and my computer booted fine.
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Posted: 8/7/2012 6:31:23 PM
I have not had problems returning things to Newegg.
And the LGA sockets these days... it can be quite difficult to see the misaligned pins unless you're really looking for them. It's also easy for it to happen, and depending on *which* pin, can cause many different problems. |
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Posted: 8/8/2012 10:31:45 AM
My friend took a look at it(Built several computers) Looked for bent pins after it would continuously BSOD thinking maybe I bent one. He didn't see any. Installed the CPU, and same thing. That when I took it all apart again, saw no bent pins, and boxed it up and sent it back.
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Posted: 8/8/2012 2:20:50 PM
Originally Posted By JFCreally:
My friend took a look at it(Built several computers) Looked for bent pins after it would continuously BSOD thinking maybe I bent one. He didn't see any. Installed the CPU, and same thing. That when I took it all apart again, saw no bent pins, and boxed it up and sent it back. We sent back a defective mobo that they tried to call damaged because some thermal compound got into the socket edge while we were removing the motherboard from the system. Our guy here quote, "got loud" with them and asked for "someone who knew what they were talking about". I would suggest a more polite, but firm, approach. NewEgg is usually pretty good about returns. |
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Posted: 8/8/2012 2:53:20 PM
Originally Posted By tep0583:
We sent back a defective mobo that they tried to call damaged because some thermal compound got into the socket edge while we were removing the motherboard from the system. Our guy here quote, "got loud" with them and asked for "someone who knew what they were talking about". I would suggest a more polite, but firm, approach. NewEgg is usually pretty good about returns. It was being sent back to me as soon as they sent the email. Doesn't seem to be anything I can do. |
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Posted: 8/8/2012 3:02:38 PM
I bought some ink cartridges from them. They sent me the wrong ones. They made the return process such a hassle I will never buy from the again.
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Posted: 8/8/2012 3:12:23 PM
Three years ago I ran into problems during my first build. I had no idea if it was the motherboard or the cpu and Newegg took both back without issue and sent replacements. One of the pins was slightly bent.
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Posted: 8/8/2012 3:14:40 PM
Tell them thats how it came, and if they fight you, just charge back it on your credit card. You will win.
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Posted: 8/9/2012 4:55:10 PM
Originally Posted By Boost3dx:
Tell them thats how it came, and if they fight you, just charge back it on your credit card. You will win. I used Paypal, and already filed a claim. I will see what happens, but I have a feeling I'm out my money.  |
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Posted: 8/10/2012 6:58:26 PM
[Last Edit: 8/10/2012 6:59:18 PM by JFCreally]
Wow, this is some serious bullshit. Somebody over there bent the hell out of several pins. There's no way and hell I would have missed this. I'm going to call them up tomorrow and bitch.
Edit: Serial number on Mobo doesn't match the box!! Someone's got some explaining to do |
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Posted: 8/10/2012 7:01:43 PM
Originally Posted By JFCreally:
Wow, this is some serious bullshit. Somebody over there bent the hell out of several pins. There's no way and hell I would have missed this. I'm going to call them up tomorrow and bitch. Edit: Serial number on Mobo doesn't match the box!! Someone's got some explaining to do Well, someone f***** you. Nearly impossible to tell *who* though.  |
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Bed_Head
Hip like jelly, 'cause jam don't shake like that.
Team Member
Joined: May 2006 NV, USA
Posts: 18345 Feedback: 100% (2) Link To This Post |
Posted: 8/10/2012 7:05:32 PM
I've had to make a couple returns to Newegg before and never had a problem. I hope you can get your problem straightened out.
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Posted: 8/10/2012 7:19:33 PM
I hope so. I lied, there is no serial number on the Mobo
 . The part number is different. |
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Posted: 8/12/2012 8:22:20 AM
If you had used a credit card you could simply send the payback and then performed a chargeback.
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Posted: 8/14/2012 5:27:18 AM
This is why you take pictures as a just in case measure.....
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TheMechanic48
Member
Team Member
Joined: Oct 2006 LA, USA
Posts: 19166 Feedback: 100% (218) Link To This Post |
Posted: 8/14/2012 5:20:35 PM
I had to do an RMA with them today. Ordered some ram and 2 of the sticks were dead. Just sent them back today, so hopefully I won't have a problem.
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NAM
DD214 Holder
Team Member
Joined: Jul 2002 WI, USA
Posts: 23947 Feedback: 100% (41) Link To This Post |
Posted: 8/14/2012 5:23:57 PM
They can be shady. Sometimes you have to stick on their ass to get a response.
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Zack3g
Good camera, no skill.
Life Member
Joined: Aug 2004 LA, USA
Posts: 18665 Feedback: 100% (7) Link To This Post |
Posted: 8/14/2012 5:24:21 PM
I've been a newegg customer for a long time. I've had to return a few things. DOA RAM, a LCD panel that UPS played kickball with, have not had any problems.
I know this doesn't help your situation much, but perhaps you were dealing with an asshole. They are generally EXCELLENT about customer service. |
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fla556guy
Member
Team Member
Joined: Oct 2005  TUN
Posts: 11370 Feedback: 100% (23) Link To This Post |
Posted: 8/14/2012 5:29:53 PM
Newegg has about the best customer service I have ever encountered.............
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johnny_dot_exe
Wob Wob Wob
Team Member
Joined: Feb 2008 MO, USA
Posts: 3169 Feedback: 100% (7) Link To This Post |
Posted: 8/15/2012 11:27:21 AM
Originally Posted By fla556guy: Newegg has about the best customer service I have ever encountered............. x100000000. Their CS, IMHO, has been the best I have ever seen. About 2-ish years ago I went through three MSI 890fx boards because of their shitty 4+1 power phasing and terrible MOSFET quality. I kept blowing MOSFETs either out of the box or under any sort of an overclock. MSI wouldn't help me or acknowledge the fact their shitty product had been getting negative reviews due to this problem. Newegg exchanged two of the boards within my initial 30-day return policy period. The third was about 10-15 days outside of that period. After fighting with MSI over a refund, and refusing to accept another shitty board that would have suffered the same fate, I contacted newegg with that info and detailed the problem with the board. They went above and beyond to get my a FULL refund, no questions asked, when I then dropped on an ASUS CHIV. |
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Posted: 8/23/2012 11:38:11 AM
I've had to return several things to Newegg and never had a problem with them. Their customer service is one of the best that I've dealt with over the years.
-d |
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thedave1164
Colorado HTF Mod
Team Member
Joined: Nov 2001 CO, USA
Posts: 12689 Feedback: 100% (31) Link To This Post |
Posted: 8/23/2012 1:03:14 PM
I have dealt with them for years and never had a problem with a return.
YMMV |
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Bed_Head
Hip like jelly, 'cause jam don't shake like that.
Team Member
Joined: May 2006 NV, USA
Posts: 18400 Feedback: 100% (2) Link To This Post |
Posted: 8/23/2012 1:41:34 PM
Any updates?
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johnny_dot_exe
Wob Wob Wob
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Joined: Feb 2008 MO, USA
Posts: 3232 Feedback: 100% (7) Link To This Post |
Posted: 8/23/2012 2:51:48 PM
OP, if what you're saying is true...that you didn't bend the pins and they're refusing a return...try mentioning BBB in one of your replies. That usually lights a fire under the ass of popular retailers because they really dislike negative BBB reports.
I still can't believe they're doing this to you, though. Newegg is very well known for their awesome CS and they've gone above and beyond to help out customers, including myself which I detailed in my last reply. |
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