We are launching the first upgrade to the Equipment Exchange system today, automated feedback. The feedback system works in a very simple manner. Within each listing, the seller will be able to give out feedback to a user he sells an item to, assuming that user posts in the listing. In return, buyers must post in a listing in order to leave the seller their feedback. All feedback is viewable within each person's profile. Additionally, their feedback score summary will be shown with every post they make.

A secondary system is in place for staff to assist with feedback disputes. Staff members have the ability to review, disable, and delete feedback as needed. This allows us to step in, fix a problem, and adjust the feedback if needed.

+1 to this.

I'm also interested in how we handle feedback at this point. A lot of times, folks don't post in the actual EE thread. They simply IM the user and it's done that way. Seems a bit of a hassle to request that they post in the thread so as to complete a feedback transaction.

1) Old Feedback will be input into the system by the staff. It will be marked clearly as being part of the old system for reference. (No comments in the old system at this point, just the feedback numbers.)

2) Posting is a requirement for a number of reasons, the most important of which is accuracy and security. Users can only leave 1 feedback per item in the listing, although at this time each individual listing is a single item. The new system will allow for multiple items to be put within a single post and recognized as such. The feedback numbers will also be calculated differently once that system is in place to lower the value of multiple purchases from a single listing. (Devaluation of repeat feedback and increased value from different people.) The point of that is to create a more realistic representation of feedback. (Getting 200 +1 from 1 guy isn't as valuable as getting 200 +1 from 200 people.)


The system will undergo changes as we use it and find better ways to collect and calculate it. With the new EE system, it will be more integrated and make more sense on multiple item posts.

The next update will be the automated management system for ads which will remove bumping via posts and allow for conversations to take place in listings. The management side will create a tool for automatic ad "bumps" as well as viewing all your ads in one place for easy closing, editing, and updating.

Excellent idea

I don't see how it could. The system can't confirm if the buyer or seller had a positive experience.

Correct. Even now taking +1 from IM is common, but via email is less frequent. So having to post in a thread is not a huge additional step.

Great idea and glad to see a simpler feedback system come to fruition!

I'm just glad I won't have to keep going to the feedback thread and finding the person's name.

Awesome.

Oh I won't (and didn't). I was just looking at the layout.

If you're talking to me, I'm not going to be giving anyone a double-dose of feedback for the same purchase.

If you're speaking in general, a lot of threads sell multiple items, including the one I referenced above. You'd have to go back and lock all EE threads that occurred before the transition I think to cover it.

Hopefully people have enough integrity to not double-dip.

Hypothetical situation.

Let's say I post "what's this worth" in Gen Firearms Discussion.

I get an IM from another member saying it's worth X and he'd like to buy it.

Would then I need to create a WTS ad and then go through this process?

When ya going to activate the home screen calendar...GOAT....