Yeah, my wife has tried several packs to include some custom cottage packs (like ULA). She really prefers and comes back to Osprey packs...but as mentioned, packs are really an individual fit. Make sure you hit the packs in REI first, get properly fitted, find a comfortable pack and let you wife walk around in REI for an hour or so shopping with the pack on.
Be careful on REI's recommendations for footwear. Several times at all the REIs in Atlanta, when we're just looking and the discussion of backpacking comes up, they point out mountaineering boots...heavy, still and really designed for expedition treks or serious mountain hikes with a ton of scree. Much like the pack, let you wife find the lightest, most comfortable footwear with ankle support if she needs it.
The best thing about REI is the knowledgeable staff (for the most part) and their return policy. My son picked out a new (and expensive) Borealis pack when we did a three-day 32 mile section of the AT. The pack felt great in the store, but didn't work well for him on the trail. After the trip, my wife took it back and he ended up with an Osprey EXOS. Pack comfort may be different after a 10-12 mile hike on a rough trail, but chances are if it fits comfortably with weight for an hour or two with weight, it'll probably work for a multiday trip.
ROCK6