WTK - USPS HAS NOT DELIVER ITEM TO BUYER HE WANTS A FULl REFUND ??????

Not the first time USPS that this happens but they have a $15 item that shows that it arrived at the Phoenix Distribution Center but has not made it to the buyer since May 27. I have try to work with the guy and have talked to the post office who stated I need to wait 30 days to see if item show's up.

The buyers wants me to give him a full refund now, i don't think it's my fault that USPS has not updated item location, I offer him to give him back $7.50 since I am ot a jerk - but thats after I wait 30 days and see waht happens. Am I responsible to give him a full refund now and end up with nothing???

Buyer has been send a link to this post

Any help will be appreciated, thanks

It's your responsibility to see that it gets to him, or that he gets his money back if it doesn't.


It's been said before, it will be said again.


I'm sorry for your troubles, I'm not bashing on you.

No offense however USPS Stated that item is in transit until they tell me is lost - as of today I have not been told is lost???? Am I wrong in waiting

I guess it hinges on how patient the buyer is then. Some people are cool, some aren't.

I've been there more than once, luckily for small ticket items. If it shows that it is in transit, or at a sort facility but hasn't moved, it is lost. It could still get delivered in a couple weeks, or never be seen again. I would just refund the money, and if it gets delivered, have him pay you again.

As stated I wanted your input and have refuded the money I hope he reads this and if he gets the Item, he pay's me back !!!!

Thanks

Unfortunately some people don't know how to have a bit of patience. In my honest opinion you did the right thing. If the item shows and he doesn't either send the item back or send you your funds you'll have the full support of the site.

Good for you and DANG you have nice feedback.

Look forward to doing business with you someday!

I agree, good job OP. The thread will be here if you need it for later.

I'm tagging this one.

I'm not surprised at all.

I once shipped a pkg from Lanoka Harbor to a member in Ohio. Took 45 days to arrive.

Another from South Amboy to Kansas. That one took 42 days.

Still another from Lacey Twp. to my Daughter in Jersey City. That one took 8 days and it's the same State!!

I was lucky that both members were totally cool about waiting and they both did finally show up.

It doesn't happen often but it does happen. Hang in there it will eventually get delivered.

When i ship something I will always insure it, even if it's a $20 part. It will cost you a couple bucks but you will get your money back if whatever you shipped is lost including the the cost of shipping and insurance, it's a no brainer. I shipped a footlocker to myself last year and it never made to the location, I had insured it, so after 30 days I received a check for $400 from the USPS, fast foward 10 months I open my front door and there is my footlocker waiting for me, so I called the post office to let them know what happened and they said I could keep the money and my footlocker. Win Win

Believe me, you all - I have learn a lesson from now on, adding a couple of dolloars on the price for insured mail will not hurt anyone and we both -buyer/seller are covered. meanwhile USPS still says do-no where my package is ......

Ok when I sell items online I offer every buyer two shipping options, insured or not. If the buyer opts out of the insurance I am in no way responsible what happens during transit and I WILL not refund any money if package is lost/damged/never shows up. Just some options you should look at next time you sell something. I always always ask for insurance on higher value packages that I purchase online.

Since you did not offer insurance to the buyer I would say you are responsible for the package getting to the buyer and refunding the money if the package never gets there even if it is USPS's fault.

And i do not believe it is the sellers responsibility to pay for the insurance. a option should be presented to the buyer if he wants to pay for insurance or not.

I once sold a bunch of Cooper AR-15 mags to a buyer in upstate NY. I was traveling on business at the time so I asked my wife to ship the mags. She did...... Parcel Post... I should have specified USPS Priority. It took over a month for the mags to arrive, and the buyer was PISSED. He finally got them, left me 0 feedback, which I don't blame him for at all. I should have shipped the mags myself.

Having learned that lesson, I will always pay a little more, or charge a bit more, for Priority w/ insurance/delivery confirmation. I usually just roll the extra charges into the purchase price, as I usually sell my stuff "$**/shipped".

I thought it was the sellers responsibility to ensure the package is delivered insurance or not? There was just someone that had a package go missing but had to refund the buyers money until they were reimbursed by the P.O.

Insurance is usually to help cover the seller not the buyer, IMHO.

correct. dule is wrong, and it puts into question if i will ever deal with him on the EE

If a seller tells me insurance is extra he can sell to someone else because I'm not Intrested

I just add it to the price, no options are given to the buyer wether they want it or not. If you sell something on the EE and it never reached the buyer you as the seller are still responsible. You would refund the person their money and wait for the USPS to refund you the insurance money. Insurance protects the seller not the buyer.

Exactly...

As a seller...i calculate the cost of USPS Priority Shipping and Insurance along with delivery confirmation and add it to the price i'm selling whichever item for.
i state that shipping and insurance is included and put my price firm.

As a buyer...i am concerned with the TOTAL cost it is to get an item to my door (the price of the item, plus the price of guaranteed shipping, plus fee, etc ––> is all going to total to a bottom line)

+1
The buyer cannot file a claim. Insurance protects the seller.

The standard requirement for proof the package reached the buyer's threshold/mailbox/porch/property/PO Box, etc. until now has
always been Delivery Confirmation with USPS (FREE if you print your own labels), or the tracking number with UPS.


Are you guys saying you want insurance to become mandatory now? Not saying it's impossible,.. but it'll make things kinda complicated if that's the new trend.

Absolutely not.

There has to be some sort of common ground. If a buyer actively rejects insurance, then he is just as much responsible for a lost package. If he's too cheap to pay for at least half of it, then maybe he shouldn't be buying things here. We already go out of our way to protect buyers. But if he refuses to pay for or work out insurance, then he's partly responsible if a package goes lost. The rules have to be flexible enough to protect both parties.

The EE involves give and take as well as maturity and responsibility. If we cater to the lowest common denominator then we are doing ourselves a great disservice.

Thank God!

Amen. What the site needs is for it's members to kick in a little common sense. Read the rules and how to conduct... before you start doing things on here. These threads in the C&Q and Feedback forums are the best instructors out there. Much easier to learn from someone elses hard head/soft ass than doing it yourself.

If we cater to the lowest common denominator then we are doing ourselves a great disservice.

Again, Amen.

If that isn't the truth.

No, I wasn't advocating mandatory insurance. The standard has been that it's the buyer's responsibility to get payment to the seller and the seller's responsibility to get the paid-for item to the buyer. The seller can self insure or roll the cost of insurance into the asking price.

How many times have we seen people here say, "I dropped it off at the PO, it's in their hands now"? A buyer could say the same, "I dropped payment off in the mailbox, send me my stuff." If payment goes missing, do we say the seller should have insured the payment?

Which is why we spring for delivery confirmation, tracking, sig. confirmation. Even then, it's not mandatory...just smart. If a seller offers insurance and the buyer declines, then I think he shares in the responsibility if an item is damaged or lost.

With regards to your example Sheltot, the sender would be able to see if his MO or check was cashed. Because if he sends cash, I have little sympathy for him if it disappears. - this has never been an accepted excuse. Delivery confirmation (or whatever) showing the item landing on the doorstep/mail box has been the standard. But if the buyer actively declines insurance, I think he's responsible for half. There has to be some sort of accountability with both people adults.

As far as the OP's problem....I recently had an upper go from Ft. Worth to Dallas.....to Atlanta and then back to Dallas where it sat for days. Then it suddenly showed up at my door here in Memphis....while still showing online as being in Dallas. I'm thinking that package will arrive, it just might take it a minute.

scoutfsu99 Thanks for yout above comment

This is what I was trying to communictae with you all - I am glad someone brought it up, cuz in my mind I believe that both buyer/seller share the burden - and I further believe I share a bigger burden becasue not only I had to give the buyer his money back but I am now left with nothing.

So the question I come up with after all this is:Who helps the sellers left with nothing and did everything to get the buyer his Items ????

It's part of the risk of doing business online, nomad.

There isn't a cut and dry rule...we know you have done everything you could have and I personally would be glad to do business with you in the future because of that.

got it .....

So is there any resolution as to where your package might be?

Well buyer got the package after 18 days and he has paid, so all good now .

Now the only suggetion I have is that there could be a rule allowing waiting time for items not delivered "YET" - this way buyer - seller avoid refund and re-payment again, as in my case.

more rules?

People just need to learn to be more patient, understanding, and act like an adult......lol, of course, situation dependent.

METT-TC!!!

That works everywhere but here.

Since you are a new member, let me help you out with this.

If you sell it and ship it, you are responsible for the buyer receiving it. Do what you have to do to cover your ass, Adult signature required, Return Receipt, Delivery Confirmation., Insurance, Registered mail, etc.

Just because the buyer does not agree to buying insurance does not absolve you of the responsibility of getting the goods in the buyers hands.

I do not see any rules posted regarding mandatory insurance. If I A. ship the package with delivery confirmation, B. offer the buyer insurance, it is absolutely not my responsibility if the package gets damged, stolen, lost. Whenever I buy something of high value here on the forum I dont even wait for the seller to offer insurance (most dont), I TELL the seller I want the item insured and the fee comes out of MY pocket.... IF the seller doesnt offer insurance and the package is misplaced/damaged in transit I DO believe it would be the sellers responsibility because he did not offer the insurance option to the buyer...

As a seller I would definetly help track down a lost, stolen item as best as I could for a buyer that refused insurance however, I would not feel responsible to refund the money in any way as it was HIS choice to not insure HIS package...


I DO agree tham most likely the best thing to do is to automatically roll the price of the insurance into the asking price when you post the item for sale....

Bennnn had it right in the first post!

Nevermind.... lost cause




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