LAST ORDER WITH ARP

Ordered a YHM hooded flip-up front sight (#YHM9394H) from ARPerformance. The total price was $75.00. I agreed to the $75.00 original price for part #YHM9394H, completed the purchase and printed out the receipt. My credit card was charged $75.00. ARP made the mistake of sending a standard flip-up sight (part #YHM9394), a part that was not even listed as an option on their internet order form. I contacted them and was told to send it back for replacement . I sent the part back at a shipping cost of $5.20. When I received the correct part, I found that my credit card had an unauthorized charge of an additional $11.88.

Contacted ARPerformance by email and their last response was..."We did not charge you shipping when the part was sent the first time so you got lucky. Now you have the part you wanted for the same price you would have paid if we would have charged you the shipping that we should have with the original order."

There was no shipping fee disclosed nor agreed upon on the original order.

It has cost an extra $17.08 to correct their mistakes. Not a lot of money… just tired of having to deal with unscrupulous individuals.

Harrison has always been top notch in my book, and is well respected in the industry.

It clearly states on the site that shipping is NOT included in the price small parts.

Here's a ink to your other thread about from 68forums, with some excellent advice.

http://68forums.com/forums/showthread.php?26363-Last-order-with-arp&goto=newpost

So what. His website said the final price was $75. That is the sellers mistake and shouldn't wait for a chance to make up for his mistake.

Plus it doesnt cost $12 to shit a front site.

I have no clue what it costs to shit a front site. It sounds painful, and counterproductive, and I think is way beyond my pay grade.

That same sight is 79.99 at Brownells, and UPS ground to my door is $12.95 ****USPS light package is $5.95

Midway has it for $85.99. UPS shipping is $15.16 for standard delivery. USPS is $4.68.

Sorry but the shipping is correct.

It is beyond me how anyone can assume that shipping is free.

Honestly who cares what the price is on the other websites. Him having it cheaper is his decision.

I would be extra pissed off that the guy kept my credit card number and charged me without my permission.
edit-wrong button

Do not post member's personal information
It is as he states, YHM shipped us some flip up sights with the uprights instead of the HK style that is bowed in. They were in the same box so we didn't catch it.
On small parts if they are shipped with a part that has free shipping they will be no shipping charge, but if ordered by themselves there will be a shipping charge and it must be added manually or there would be double shipping when ordered with a part that includes shipping. So we did miss the original shipping charge and customers love it when we do, most never say hey I got free shipping or hey you guys didn't charge me for that complete upper you sent me. They just keep that to themselves and enjoy the freebie.
Donna isn't around now so there aren't as many free things being shipped. Anyway when he returned the part we did catch the mistake and charged the card the UPS shipping less the return charge. He did end up paying the exact amount he would have paid for the original part but I guess he thinks I'm a thief because he didn't get something for free. It's ok I get it, the american public believes it is ok to steal from companies. Like the show Survivor, it has shown the kids it's ok to lie, cheat or steal to get ahead.
I've had a few ex customers threaten to get on the internet and run their mouths if I didn't do exactly what they want. Usually doesn't work since being an old construction guy I don't respond well to threats.


The USPS has been losing a bunch of stuff this summer and they never pay off so we use UPS much more now, with small parts they are more expensive. I sell small parts for those that order other things like barrels or what ever from us and want to save a little by ordering from the same place. I would just as soon people not buy the little parts alone that cost quite a bit percentage wise to ship.
Just another day in the retail business.

If you agree to the terms you agree to pay the shipping, if you agree to pay the shipping you agree to the charge.

Harrison is AAAA+ in my book

After all the time he put in with me, before, during, and after the sale, you need an extra A and maybe another + or two.

I asked some of the dumbest questions you could ask.

I don't have a lot of money to spend, so I make sure I am very thorough with everything, and it takes a very patient and knowledgeable person to get my business. I am very demanding, and expect people in business to do the same for me as I always did for my customers, which is to go above and beyond. Once you have my business, I am loyal, and will buy from you exclusively, and as has been seen with H, and with PSA, I will defend your reputation to the bitter end as long as you continue in that type of quality.

there should be a rule that a person must have a minimum of 50 posts before being able to post critical posts to weed out riff raff

That is a shitty way of doing business and posting personal info is really low class.

And you posting here makes you a judge of class? interesting viewpoint on your self worth.

double tap

You won't answer emails, or respound to BBB inquiries, so where else should I contact you? With your posts, you are definitey showing what a no class, unscrupulous person you are.
sorry keep hitting the edit button

If your company can't eat $11.00 to make up for an employee error that is just sad. Not to mention you shipped him the wrong product.

It sounds like you guys have a lot to learn about customer service. I work with retail customers all day and your comments leave much to be desired.

I wen to order the same part as the OP and I was actively looking for where it say shipping not including. I saw it once and it was easy to miss.



So you terms of service say that you can add charges to his credit card whenever you want? Because that is what you did. He never agreed to a new charge when you sent him the replacement part, yet you guys charged him.

IMHO good companies do not save cutomer's CC info unless the customer checks a box giving them permission to do so.

I have absolutely no dog in this fight, but I do have a few questions:

1) Does your site display S/H fees on the customer's receipt or invoice at the time of purchase, or a statement saying that "SH fees are calculated at the time of shipping and will be charged to your card in addition to the above amount"?

If so, then I agree that the S/H charge is authorized regardless of when the charge was processed.
If not, then it is unauthorized charge that can be disputed (and won) by the card holder.

2) Did the customer contact you prior to shipping the items back for replacement?

It is standard practice in most industries for a company to provide free return shipping for their mistake. Mistakes happen, in this case it is very easy to see how it happened if your guy in the back filling orders is expecting a box of all the same sights, and a few rogue models slipped into the box. If you made the customer pay for return shipping for your inability to correctly fill orders, that's a terrible way to do business, and you are going to lose customers.

3) How did you process the additional charge to the card? Are you storing CC numbers? If so, are they being stored securely (ie: RSA or AES256 encryption at rest, card numbers only decrypted at transaction time)?

It sounds like the transactions are being processed manually and NOT using an online CC processing service, so they must be stored in plain text somewhere so that your employees can process the order. That's a terrible idea, and enough to keep many people from using your site.

If a company sends you a product you ordered but does not charge you, you keep the product and say nothing who is being dishonest?

^ based on the above, I see no reason why the customer is upset other than he tried to get a free meal ticket.


I'm still curious though, if the order goes through a processing company, how was the additional amount charged? do you call the processing company directly?

No,
If a transaction times out(as in the CC holders bank releases the reserved funds based on the banks policy to reserve the funds for 10-30 days) then the transaction must be finished as a "force complete"
or "additional charge" the amount is placed in a box and the processing company completes it. It works for people who add product to their order or when we do not ship product until after the 10-30day reserve amount is released.
Several people a day want to call in orders which we can enter by hand but we try to get them to order online so the numbers aren't on a piece of paper. In 4 years time we have not had 1 single card number compromized.

I have not seen 1 email from you since 12/30/11, would you like me to insert it here? There have been no phone calls or messages left on the machine.
The BBB has not called either. " Unscrupulous" is funny coming from you.
Like I asked before if a company sent you a product you ordered but did not charge you and you said nothing but kept the product who is being dishonest?

Low class is right

What kind of business does that...

Is this akin to ROCK-ing a customer?

I would have sat back and let you and your customer measure johnsons in silence but putting a person'a personal information out there is bad ju-ju. You might be a good guy but you can't be trusted with someone's personal information.

ETA to remove the OP's name

Hmm COC #5?

Only took me 5 seconds to find his address. That was very nice alright.

Having been in retail my entire life, there are some people that you could give the store away to and they will never be satisfied.

At Town and Country Ford in Charlotte N.C., I sold a Contour to a guy, name was Bradley, did the walk around, took the giant QC list that we were graded on, and went over the car inch by inch, and had him check off and initial every single box showing his satisfaction.

Two days later he comes back with a half inch scratch in the clear coat raising hell. It wasn't there when he took delivery. This guy was anal and we'd been over it with a fine tooth comb, almost literally.

We give him a new loaner car, identical to the one he bought, and send it to paint where they fix it.

A few days later he came in to get it.

I had several other guys go over this thing in every light you could imagine knowing how this guy would be, since I've run into his type before. No one could see anything. It was perfect. Even a guy that was an artist couldn't find it.

Somehow this customer found it. Several inches away from where the scratch was. He bitched and moaned so much that we traded him out for another car just like the one he bought, except a different color, even though we had one just like it on the lot.

This time we went over the car, did the survey, and of course nothing was wrong again.

The guy comes back a couple of days later with the same issue.

The tower manager had enough of his bull, and unwound the deal, and gave the guy $250 to never come back.

The guy got both follow up surveys in the mail and failed me on both of them. Cost me my chances at spin to wins from Ford that month.

So after spending about 10 hours with this Bradley. I lost money and so did the dealership.

I've met Bradley in many different business. He's never satisfied and wants a free ride or just can't wrap his head around how a business works.

H, you found Bradley. I wonder if he still works at Krispy Kreme ?

That post with that name came from his industry forum in a response to a post there about the situation.

Copy and paste without editing is likely the culprit here, not blatant and willful violation of #5.

As was the email quote he inserted in the original post.
He said his name was Fred on the other forum so it took me a while to figure out who he really was.
I mean if he's going to come here and sling crap at me while wanting to not look like the bad guy he's going get catch some splatter.
He's the one that was being dishonest now he pissed because he isn't getting a freebie.
How far do you want to go with it?

This is what you see on the check out screen––pretty plain to anyone that can read.

Select your preferred method of shipping:
Calculated at ship time


view return policy

When ordering with a credit card, the purchase will be authorized and automatically reserved by YOUR bank when the order is placed. Depending on YOUR banks policies the reserve could be released in 10-30 days and show up back in your account. It DOES NOT mean the order has been cancelled. When ARP completes the order the money will be transferred from you account into ARPs account.

Thank you, AR Performance


Select your payment method:
Credit Card


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Buyer beware.

You won't get far here with that kind of business practices, no matter what the talking head says.

Do not post member's personal information-warning sent.

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