Archived Posts » 59,672,804
GSG-5 with a broken barrel
5/31/2011 2:48:27 PM
So I've had this since October. Bought it new off a dealer on gunbroker.com. Called ATI and it's out of warranty. Not sure what to do as I'm extremely pissed and this is not something that should happen to a firearm.
First noticed something was up when it started to stove pipe about one in every 3 or four rounds. Also noticed the outside of the gun around the breech was getting dirty. Decided to put it away for the day, and then noticed the chunk missing from the Barrel.
Picked up a few of the casings and this is what was happening with them.
Took the gun apart and here is the barrel close up.
Gun gets regular cleanings and only recieves Federal Bulk ammo. Never noticed any cracks or issues before although I will say the barrel was thinner around the area where the extractor is than the remainder of the barrel.
Anybody have any advice on who to talk to or what to do with ATI regarding getting them to warranty this.
As a side note, also purchased their drum magazine, which also is a POS. The mag will not let the breech get all the way back to firing position so it has a FTF after every round. Put a regular 22rnd mag in it and it functions perfectly.
First noticed something was up when it started to stove pipe about one in every 3 or four rounds. Also noticed the outside of the gun around the breech was getting dirty. Decided to put it away for the day, and then noticed the chunk missing from the Barrel.
Picked up a few of the casings and this is what was happening with them.
Took the gun apart and here is the barrel close up.
Gun gets regular cleanings and only recieves Federal Bulk ammo. Never noticed any cracks or issues before although I will say the barrel was thinner around the area where the extractor is than the remainder of the barrel.
Anybody have any advice on who to talk to or what to do with ATI regarding getting them to warranty this.
As a side note, also purchased their drum magazine, which also is a POS. The mag will not let the breech get all the way back to firing position so it has a FTF after every round. Put a regular 22rnd mag in it and it functions perfectly.
5/31/2011 5:54:33 PM
Just a warning to others who own a GSG, this is not the first issue they have had of this, and they refuse to warranty it. I will NEVER buy another GSG product again due to them not standing behind their product.
Buyer be ware.
Buyer be ware.
5/31/2011 6:06:46 PM
HI
Dude sorry to see your unable to enjoy shooting the GSG.. You recall how many round fired t'ill that spit occured? mine seems pretty thin aswell..and I've already got an extractor problem after 1200rd and waiting for a replacement.. Hopefully you cn get some answers...
Dude sorry to see your unable to enjoy shooting the GSG.. You recall how many round fired t'ill that spit occured? mine seems pretty thin aswell..and I've already got an extractor problem after 1200rd and waiting for a replacement.. Hopefully you cn get some answers...
5/31/2011 6:30:42 PM
I'd say between 2-3,000 rounds.
5/31/2011 10:19:23 PM
Out of warranty. Is no excuse ATI should replace the barrel.
6/1/2011 4:18:00 PM
Originally Posted By Bubba1985:
Out of warranty. Is no excuse ATI should replace the barrel.
Out of warranty. Is no excuse ATI should replace the barrel.
I agree! If no support is given for parts failing then the market for the firearm will drop off. This is the story of many products out there and ATI should be careful in what they will not offer warranty service on. The success and staying power of a business is often measured by their customer service quality.
6/1/2011 6:30:17 PM
it may also be the ammo. i've had a CCI MiniMag blow up on my Spike's 22lr upper. luckily, the barrel looks to be in good shape.
6/2/2011 9:47:35 AM
............
6/2/2011 4:04:22 PM
Hello Everyone,
My name is Chris I am the Customer Service Represanitive that talked to the valued customer with the crack in his breech block. He is correct we can not warranty his GSG5 because it is off warranty from the original sale date. I requested him to show proof of when he purchased him gun. He did but it had no serial number on receipt so i couldn't be sure that was the correct gun. I informed him that i need a copy of the original sales receipt or a copy of the 4473 transfer from dealer form. Neither could be given to me as proof. We are more than willing to warranty our products if we have proof of date of purchase so we could register the warranty. If the gentelman in question can provide me the proper paper work i need i will be able to warranty his gun for 2 yrs from date of purchase.
My name is Chris I am the Customer Service Represanitive that talked to the valued customer with the crack in his breech block. He is correct we can not warranty his GSG5 because it is off warranty from the original sale date. I requested him to show proof of when he purchased him gun. He did but it had no serial number on receipt so i couldn't be sure that was the correct gun. I informed him that i need a copy of the original sales receipt or a copy of the 4473 transfer from dealer form. Neither could be given to me as proof. We are more than willing to warranty our products if we have proof of date of purchase so we could register the warranty. If the gentelman in question can provide me the proper paper work i need i will be able to warranty his gun for 2 yrs from date of purchase.
6/2/2011 9:26:17 PM
Originally Posted By DeathMetal:
I agree! If no support is given for parts failing then the market for the firearm will drop off. This is the story of many products out there and ATI should be careful in what they will not offer warranty service on. The success and staying power of a business is often measured by their customer service quality.
Originally Posted By Bubba1985:
Out of warranty. Is no excuse ATI should replace the barrel.
Out of warranty. Is no excuse ATI should replace the barrel.
I agree! If no support is given for parts failing then the market for the firearm will drop off. This is the story of many products out there and ATI should be careful in what they will not offer warranty service on. The success and staying power of a business is often measured by their customer service quality.
I don't agree with you guys. If it's out of warranty it's out of warranty. You wouldn't expect a car manufacture to repair an out of warranty vehicle free of charge. No reason to expect these guys too. And I've got a GSG-5 that's in need of serious help too. It sucks they don't have a life time warranty.
6/2/2011 9:26:51 PM
That could have been because the screws were loose and the breach block was not supported tightly. Not pointing fingers, just saying.
On the subject of warranty repairs, where should it stop ? How many rounds ? It amazes me when people say, I've only got 5K through it and this xxxx happened. So what. How many other guns can you get that many rounds out of with no repairs ?
To the op, save yourself some pain and just pony up the 60.00 for a new barrel and breach block and go shoot. You'll feel better.
On the subject of warranty repairs, where should it stop ? How many rounds ? It amazes me when people say, I've only got 5K through it and this xxxx happened. So what. How many other guns can you get that many rounds out of with no repairs ?
To the op, save yourself some pain and just pony up the 60.00 for a new barrel and breach block and go shoot. You'll feel better.
6/2/2011 10:26:28 PM
Originally Posted By ATICSR_Chris:
Hello Everyone,
My name is Chris I am the Customer Service Represanitive that talked to the valued customer with the crack in his breech block. He is correct we can not warranty his GSG5 because it is off warranty from the original sale date. I requested him to show proof of when he purchased him gun. He did but it had no serial number on receipt so i couldn't be sure that was the correct gun. I informed him that i need a copy of the original sales receipt or a copy of the 4473 transfer from dealer form. Neither could be given to me as proof. We are more than willing to warranty our products if we have proof of date of purchase so we could register the warranty. If the gentelman in question can provide me the proper paper work i need i will be able to warranty his gun for 2 yrs from date of purchase.
Hello Everyone,
My name is Chris I am the Customer Service Represanitive that talked to the valued customer with the crack in his breech block. He is correct we can not warranty his GSG5 because it is off warranty from the original sale date. I requested him to show proof of when he purchased him gun. He did but it had no serial number on receipt so i couldn't be sure that was the correct gun. I informed him that i need a copy of the original sales receipt or a copy of the 4473 transfer from dealer form. Neither could be given to me as proof. We are more than willing to warranty our products if we have proof of date of purchase so we could register the warranty. If the gentelman in question can provide me the proper paper work i need i will be able to warranty his gun for 2 yrs from date of purchase.
Yep if he can't provide the correct paper work, maybe he should just buy a barrel.
6/3/2011 9:00:58 AM
Hello,
That was the option that I gave the gentelman if he could not give me the proper paper work. The price for a new barrel is $49.95 plus shipping and handeling. The offer for warranty service still stands if I have the proper proof.
That was the option that I gave the gentelman if he could not give me the proper paper work. The price for a new barrel is $49.95 plus shipping and handeling. The offer for warranty service still stands if I have the proper proof.
6/3/2011 1:05:17 PM
..............................
6/3/2011 1:33:11 PM
So ATI offered to warrant it if you could prove when you bought it an also offered to sell you a new barrel?
I don't understand what the problem is.
I don't understand what the problem is.
6/5/2011 12:39:06 AM
god a breach block and a barrel is like $60 in parts. For all the writing on here, you could have just paid the $$ and fixed it and kept moving. Gun looks dirty as hell.
6/5/2011 1:47:31 AM
Wonder if it funks out due to the fact it be an airsoft gun build with a .22 barrel that is clamshell bolted together instead of a solid casting
6/5/2011 7:57:08 AM
For heaven's sake... Just pony up the $49.95 for a new barrel. Sheesh..
And for you other guys that keep criticizing these as an "airsoft" product, it's simple... don't buy one. The rest of us that have them and enjoy them will keep buying GSG products (come on MP-44!). I love my two GSG-5's and 1911. GSG stumbled a bit on the 110-rd drum, but ATI has done right by it. Keep up the good work ATI.
You want to talk about bad guns and poor QA/QC, go buy a Century Arms AK product.... Now there, you'd have a legitimate gripe!
And for you other guys that keep criticizing these as an "airsoft" product, it's simple... don't buy one. The rest of us that have them and enjoy them will keep buying GSG products (come on MP-44!). I love my two GSG-5's and 1911. GSG stumbled a bit on the 110-rd drum, but ATI has done right by it. Keep up the good work ATI.
You want to talk about bad guns and poor QA/QC, go buy a Century Arms AK product.... Now there, you'd have a legitimate gripe!
6/5/2011 11:21:55 AM
Originally Posted By cantgrowup:
For heaven's sake... Just pony up the $49.95 for a new barrel. Sheesh..
And for you other guys that keep criticizing these as an "airsoft" product, it's simple... don't buy one. The rest of us that have them and enjoy them
For heaven's sake... Just pony up the $49.95 for a new barrel. Sheesh..
And for you other guys that keep criticizing these as an "airsoft" product, it's simple... don't buy one. The rest of us that have them and enjoy them
Yeah what he said.
6/5/2011 11:36:54 AM
Originally Posted By cantgrowup:
For heaven's sake... Just pony up the $49.95 for a new barrel. Sheesh..
And for you other guys that keep criticizing these as an "airsoft" product, it's simple... don't buy one. The rest of us that have them and enjoy them will keep buying GSG products (come on MP-44!). I love my two GSG-5's and 1911. GSG stumbled a bit on the 110-rd drum, but ATI has done right by it. Keep up the good work ATI.
You want to talk about bad guns and poor QA/QC, go buy a Century Arms AK product.... Now there, you'd have a legitimate gripe!
For heaven's sake... Just pony up the $49.95 for a new barrel. Sheesh..
And for you other guys that keep criticizing these as an "airsoft" product, it's simple... don't buy one. The rest of us that have them and enjoy them will keep buying GSG products (come on MP-44!). I love my two GSG-5's and 1911. GSG stumbled a bit on the 110-rd drum, but ATI has done right by it. Keep up the good work ATI.
You want to talk about bad guns and poor QA/QC, go buy a Century Arms AK product.... Now there, you'd have a legitimate gripe!
Don't worry, I'd rather buy a 30 year old 10/22 then these.
Crap like what happened to the OPs barrel is not excusable in the first place. Not warranting it is just icing on the fail cake. It's not like they can claim it was reloaded ammo and outside the pressure parameters of a factory round. It also can't be claimed that it was a squib that ruined this area. It's a weakly supported area in the chamber and it's a design flaw.
FWIW, I was very interested in them when they first came out but decided to wait a bit and see how long term reliability and longevity worked out. I was disappointed.
6/5/2011 11:56:36 AM
Originally Posted By ATICSR_Chris:
Hello Everyone,
My name is Chris I am the Customer Service Represanitive that talked to the valued customer with the crack in his breech block. He is correct we can not warranty his GSG5 because it is off warranty from the original sale date. I requested him to show proof of when he purchased him gun. He did but it had no serial number on receipt so i couldn't be sure that was the correct gun. I informed him that i need a copy of the original sales receipt or a copy of the 4473 transfer from dealer form. Neither could be given to me as proof. We are more than willing to warranty our products if we have proof of date of purchase so we could register the warranty. If the gentelman in question can provide me the proper paper work i need i will be able to warranty his gun for 2 yrs from date of purchase.
Hello Everyone,
My name is Chris I am the Customer Service Represanitive that talked to the valued customer with the crack in his breech block. He is correct we can not warranty his GSG5 because it is off warranty from the original sale date. I requested him to show proof of when he purchased him gun. He did but it had no serial number on receipt so i couldn't be sure that was the correct gun. I informed him that i need a copy of the original sales receipt or a copy of the 4473 transfer from dealer form. Neither could be given to me as proof. We are more than willing to warranty our products if we have proof of date of purchase so we could register the warranty. If the gentelman in question can provide me the proper paper work i need i will be able to warranty his gun for 2 yrs from date of purchase.
The transfer form was never given to me as an option, just the original sales receipt. I had the confirmation of purchase from gun broker and paypal reciept showing purchase. All I was told was you spoke to your manager and couldn't do anything for me.
I can provide the transfer form, but regardless I think part of the issue here is I clearly have to jump through hoops to try to get something that SHOULD BE taken care regardless. This is clearly an issue with the quality of the gun, and not some freak occurrence (since I'm not the first to have this problem)
6/5/2011 12:01:42 PM
Originally Posted By cootercustoms:
That could have been because the screws were loose and the breach block was not supported tightly. Not pointing fingers, just saying.
On the subject of warranty repairs, where should it stop ? How many rounds ? It amazes me when people say, I've only got 5K through it and this xxxx happened. So what. How many other guns can you get that many rounds out of with no repairs ?
To the op, save yourself some pain and just pony up the 60.00 for a new barrel and breach block and go shoot. You'll feel better.
That could have been because the screws were loose and the breach block was not supported tightly. Not pointing fingers, just saying.
On the subject of warranty repairs, where should it stop ? How many rounds ? It amazes me when people say, I've only got 5K through it and this xxxx happened. So what. How many other guns can you get that many rounds out of with no repairs ?
To the op, save yourself some pain and just pony up the 60.00 for a new barrel and breach block and go shoot. You'll feel better.
5k rounds is Nothing for a firearm. And how many guns can you get with no repairs? Have you had anything other than crappy firearms? This is the first of my guns that has ever had an issue period. I have 2 glocks, a Bushmaster AR, a Walther P22, and a mossberg shotgun, all owned and used more than the gsg, all don't have any issues what so ever.
As for everybody talking about just buying a barrel, I did that the same day, and they are on backorder for 4-6 weeks. Still doesn't change the fact that the parts and quality coming from GSG is terrible and they aren't willing to recognize it.
6/5/2011 12:03:08 PM
Originally Posted By S14Wolf:
god a breach block and a barrel is like $60 in parts. For all the writing on here, you could have just paid the $$ and fixed it and kept moving. Gun looks dirty as hell.
god a breach block and a barrel is like $60 in parts. For all the writing on here, you could have just paid the $$ and fixed it and kept moving. Gun looks dirty as hell.
Gun is dirty as hell because it had probably 50 rounds shot through it with the broken breech block. Gets dirty quick when part of the powder is being blown out the side of the round.
6/5/2011 12:04:57 PM
Originally Posted By Foxtrot243:
Wonder if it funks out due to the fact it be an airsoft gun build with a .22 barrel that is clamshell bolted together instead of a solid casting
Wonder if it funks out due to the fact it be an airsoft gun build with a .22 barrel that is clamshell bolted together instead of a solid casting
:rofl: yes because that doesn't say ATI on the side of the case :hsugh:
6/5/2011 12:11:54 PM
Originally Posted By cantgrowup:
For heaven's sake... Just pony up the $49.95 for a new barrel. Sheesh..
And for you other guys that keep criticizing these as an "airsoft" product, it's simple... don't buy one. The rest of us that have them and enjoy them will keep buying GSG products (come on MP-44!). I love my two GSG-5's and 1911. GSG stumbled a bit on the 110-rd drum, but ATI has done right by it. Keep up the good work ATI.
You want to talk about bad guns and poor QA/QC, go buy a Century Arms AK product.... Now there, you'd have a legitimate gripe!
For heaven's sake... Just pony up the $49.95 for a new barrel. Sheesh..
And for you other guys that keep criticizing these as an "airsoft" product, it's simple... don't buy one. The rest of us that have them and enjoy them will keep buying GSG products (come on MP-44!). I love my two GSG-5's and 1911. GSG stumbled a bit on the 110-rd drum, but ATI has done right by it. Keep up the good work ATI.
You want to talk about bad guns and poor QA/QC, go buy a Century Arms AK product.... Now there, you'd have a legitimate gripe!
Actually I bought the GSG because I shot one and loved it. Had I known of the issues, I probably would have bought a Sig 522 instead. and why would I want a crappier gun to appreciate the GSG? My Walther P22 performs flawlessly every time, and that's what the GSG should do. My buddy has the GSG 1911 and although it's been better than the rifle for feeding and firing, it's had an issue with the slide lock on the last round since day one. It always catches on the magazine and the mag won't come out without having to pull the slide back and manually lock the slide.
As for the Drum, I don't agree that telling people to work on thier own drum is doing right by it, but at least they acknowledge there continues to be problems with them. I have that as well and did the "fix" on here and will try it out once I have a working barrel for the GSG-5.
6/5/2011 12:16:29 PM
Originally Posted By fxntime:
Crap like what happened to the OPs barrel is not excusable in the first place. Not warranting it is just icing on the fail cake. It's not like they can claim it was reloaded ammo and outside the pressure parameters of a factory round. It also can't be claimed that it was a squib that ruined this area. It's a weakly supported area in the chamber and it's a design flaw.
Originally Posted By cantgrowup:
For heaven's sake... Just pony up the $49.95 for a new barrel. Sheesh..
And for you other guys that keep criticizing these as an "airsoft" product, it's simple... don't buy one. The rest of us that have them and enjoy them will keep buying GSG products (come on MP-44!). I love my two GSG-5's and 1911. GSG stumbled a bit on the 110-rd drum, but ATI has done right by it. Keep up the good work ATI.
You want to talk about bad guns and poor QA/QC, go buy a Century Arms AK product.... Now there, you'd have a legitimate gripe!
For heaven's sake... Just pony up the $49.95 for a new barrel. Sheesh..
And for you other guys that keep criticizing these as an "airsoft" product, it's simple... don't buy one. The rest of us that have them and enjoy them will keep buying GSG products (come on MP-44!). I love my two GSG-5's and 1911. GSG stumbled a bit on the 110-rd drum, but ATI has done right by it. Keep up the good work ATI.
You want to talk about bad guns and poor QA/QC, go buy a Century Arms AK product.... Now there, you'd have a legitimate gripe!
Crap like what happened to the OPs barrel is not excusable in the first place. Not warranting it is just icing on the fail cake. It's not like they can claim it was reloaded ammo and outside the pressure parameters of a factory round. It also can't be claimed that it was a squib that ruined this area. It's a weakly supported area in the chamber and it's a design flaw.
EXACTLY This was clearly a design flaw, hence why others have had the same issue as me. I'd understand if I wore out the item, or if I broke it, but this was not the case.
Regardless I'll get Chris the Transfer form now that I'm told that's an option for proof of purchase and move from there.
6/5/2011 12:29:59 PM
Originally Posted By tarmactrr:
EXACTLY This was clearly a design flaw, hence why others have had the same issue as me. I'd understand if I wore out the item, or if I broke it, but this was not the case.
Regardless I'll get Chris the Transfer form now that I'm told that's an option for proof of purchase and move from there.
Originally Posted By fxntime:
Crap like what happened to the OPs barrel is not excusable in the first place. Not warranting it is just icing on the fail cake. It's not like they can claim it was reloaded ammo and outside the pressure parameters of a factory round. It also can't be claimed that it was a squib that ruined this area. It's a weakly supported area in the chamber and it's a design flaw.
Originally Posted By cantgrowup:
For heaven's sake... Just pony up the $49.95 for a new barrel. Sheesh..
And for you other guys that keep criticizing these as an "airsoft" product, it's simple... don't buy one. The rest of us that have them and enjoy them will keep buying GSG products (come on MP-44!). I love my two GSG-5's and 1911. GSG stumbled a bit on the 110-rd drum, but ATI has done right by it. Keep up the good work ATI.
You want to talk about bad guns and poor QA/QC, go buy a Century Arms AK product.... Now there, you'd have a legitimate gripe!
For heaven's sake... Just pony up the $49.95 for a new barrel. Sheesh..
And for you other guys that keep criticizing these as an "airsoft" product, it's simple... don't buy one. The rest of us that have them and enjoy them will keep buying GSG products (come on MP-44!). I love my two GSG-5's and 1911. GSG stumbled a bit on the 110-rd drum, but ATI has done right by it. Keep up the good work ATI.
You want to talk about bad guns and poor QA/QC, go buy a Century Arms AK product.... Now there, you'd have a legitimate gripe!
Crap like what happened to the OPs barrel is not excusable in the first place. Not warranting it is just icing on the fail cake. It's not like they can claim it was reloaded ammo and outside the pressure parameters of a factory round. It also can't be claimed that it was a squib that ruined this area. It's a weakly supported area in the chamber and it's a design flaw.
EXACTLY This was clearly a design flaw, hence why others have had the same issue as me. I'd understand if I wore out the item, or if I broke it, but this was not the case.
Regardless I'll get Chris the Transfer form now that I'm told that's an option for proof of purchase and move from there.
I ended up buying a Ruger SR-22, while it's somewhat of a PITA to break down, it's so damn overbuilt its scary. So far, it's worked very well though the trigger is a bit heavy. Aftermarket trigger parts are easily available.
It just wouldn't cost them that dang much to fix the areas they seem to have problems with.
6/6/2011 8:07:34 PM
Originally Posted By tarmactrr:
Gun is dirty as hell because it had probably 50 rounds shot through it with the broken breech block. Gets dirty quick when part of the powder is being blown out the side of the round.
Originally Posted By S14Wolf:
god a breach block and a barrel is like $60 in parts. For all the writing on here, you could have just paid the $$ and fixed it and kept moving. Gun looks dirty as hell.
god a breach block and a barrel is like $60 in parts. For all the writing on here, you could have just paid the $$ and fixed it and kept moving. Gun looks dirty as hell.
Gun is dirty as hell because it had probably 50 rounds shot through it with the broken breech block. Gets dirty quick when part of the powder is being blown out the side of the round.
How do you run 50 rounds through it and not notice the problem?
6/6/2011 8:17:12 PM
Originally Posted By Foxtrot243:
Wonder if it funks out due to the fact it be an airsoft gun build with a .22 barrel that is clamshell bolted together instead of a solid casting
Wonder if it funks out due to the fact it be an airsoft gun build with a .22 barrel that is clamshell bolted together instead of a solid casting
Yep, cheap design and materials is to blame. This isn't the first OR first few instances of this happening.
6/8/2011 9:25:54 PM
I have often thought of buying one of these...every time I get close and look into it, I see a story like this. Refusing to fix a failed barrel is absurd...my money goes elsewhere.
6/9/2011 1:04:58 AM
Originally Posted By ATICSR_Chris:
Hello Everyone,
My name is Chris I am the Customer Service Represanitive that talked to the valued customer with the crack in his breech block. He is correct we can not warranty his GSG5 because it is off warranty from the original sale date. I requested him to show proof of when he purchased him gun. He did but it had no serial number on receipt so i couldn't be sure that was the correct gun. I informed him that i need a copy of the original sales receipt or a copy of the 4473 transfer from dealer form. Neither could be given to me as proof. We are more than willing to warranty our products if we have proof of date of purchase so we could register the warranty. If the gentelman in question can provide me the proper paper work i need i will be able to warranty his gun for 2 yrs from date of purchase.
Hello Everyone,
My name is Chris I am the Customer Service Represanitive that talked to the valued customer with the crack in his breech block. He is correct we can not warranty his GSG5 because it is off warranty from the original sale date. I requested him to show proof of when he purchased him gun. He did but it had no serial number on receipt so i couldn't be sure that was the correct gun. I informed him that i need a copy of the original sales receipt or a copy of the 4473 transfer from dealer form. Neither could be given to me as proof. We are more than willing to warranty our products if we have proof of date of purchase so we could register the warranty. If the gentelman in question can provide me the proper paper work i need i will be able to warranty his gun for 2 yrs from date of purchase.
I was ready to jump in and tell the OP to buy a barrel and be done with it, then I read this response.
This carefully crafted, weasel smelling response actually made me mad. The proper response should have been, "Yes sir, we want our customers to be happy and a $50 replacement barrel is cheaper than the bad press we would get for trying to weasel." If barrels were $5k each and in very short supply, this response would seem more justified...
Note to ATI, fire this dude or at least don't let him near a computer anymore, he is making your whole company look bad. This is a perfect example of how you can be technically correct, and have your ass well covered, but still be absolutely and completely wrong. Pay attention to how Dillon or Vortex warrantees their stuff, ... "It's broke? OK we will fix it. Period." That's the customer service that earns you dedicated and die-hard customers... anything less is bad, just bad.
6/9/2011 12:46:07 PM
Fuck ATI and their POS customer service. Fuckers. Gonna sell mine before it goes south and these fuckers not wanting to service it. Assholes.
6/9/2011 1:19:37 PM
Originally Posted By CetmeMI:
Fuck ATI and their POS customer service. Fuckers. Gonna sell mine before it goes south and these fuckers not wanting to service it. Assholes.
Fuck ATI and their POS customer service. Fuckers. Gonna sell mine before it goes south and these fuckers not wanting to service it. Assholes.
I'll buy it for $49.95.
6/9/2011 2:00:54 PM
Sir,
We have a Warranty period of two years from date of purchase against all manufacture defects. Unless we have a proof of purchase date from the customer we go by the date we sold the gun. I did talk to the gentelman again and he provided the proper paper work and I put his order in for a new barrel and breech block. Free of charge because he gave the proper paper work. Sorry gentelman but when a warranty expires rather it be a gun or car the warranty expires. The warranties are set by the manufacture (GSG) not ATI. But we have to adhere to them. Thank you for understanding. Have a Great Day!!
Here is the link to ati warranty policy
We have a Warranty period of two years from date of purchase against all manufacture defects. Unless we have a proof of purchase date from the customer we go by the date we sold the gun. I did talk to the gentelman again and he provided the proper paper work and I put his order in for a new barrel and breech block. Free of charge because he gave the proper paper work. Sorry gentelman but when a warranty expires rather it be a gun or car the warranty expires. The warranties are set by the manufacture (GSG) not ATI. But we have to adhere to them. Thank you for understanding. Have a Great Day!!
Here is the link to ati warranty policy
6/10/2011 12:57:30 AM
Originally Posted By ATICSR_Chris:
Sir,
We have a Warranty period of two years from date of purchase against all manufacture defects. Unless we have a proof of purchase date from the customer we go by the date we sold the gun. I did talk to the gentelman again and he provided the proper paper work and I put his order in for a new barrel and breech block. Free of charge because he gave the proper paper work. Sorry gentelman but when a warranty expires rather it be a gun or car the warranty expires. The warranties are set by the manufacture (GSG) not ATI. But we have to adhere to them. Thank you for understanding. Have a Great Day!!
Here is the link to ati warranty policy
Sir,
We have a Warranty period of two years from date of purchase against all manufacture defects. Unless we have a proof of purchase date from the customer we go by the date we sold the gun. I did talk to the gentelman again and he provided the proper paper work and I put his order in for a new barrel and breech block. Free of charge because he gave the proper paper work. Sorry gentelman but when a warranty expires rather it be a gun or car the warranty expires. The warranties are set by the manufacture (GSG) not ATI. But we have to adhere to them. Thank you for understanding. Have a Great Day!!
Here is the link to ati warranty policy
So I hope to see an apology by the OP very soon.
6/16/2011 8:54:09 AM
Originally Posted By tarmactrr:
The transfer form was never given to me as an option, just the original sales receipt. I had the confirmation of purchase from gun broker and paypal reciept showing purchase. All I was told was you spoke to your manager and couldn't do anything for me.
I can provide the transfer form, but regardless I think part of the issue here is I clearly have to jump through hoops to try to get something that SHOULD BE taken care regardless. This is clearly an issue with the quality of the gun, and not some freak occurrence (since I'm not the first to have this problem)
Originally Posted By ATICSR_Chris:
Hello Everyone,
My name is Chris I am the Customer Service Represanitive that talked to the valued customer with the crack in his breech block. He is correct we can not warranty his GSG5 because it is off warranty from the original sale date. I requested him to show proof of when he purchased him gun. He did but it had no serial number on receipt so i couldn't be sure that was the correct gun. I informed him that i need a copy of the original sales receipt or a copy of the 4473 transfer from dealer form. Neither could be given to me as proof. We are more than willing to warranty our products if we have proof of date of purchase so we could register the warranty. If the gentelman in question can provide me the proper paper work i need i will be able to warranty his gun for 2 yrs from date of purchase.
Hello Everyone,
My name is Chris I am the Customer Service Represanitive that talked to the valued customer with the crack in his breech block. He is correct we can not warranty his GSG5 because it is off warranty from the original sale date. I requested him to show proof of when he purchased him gun. He did but it had no serial number on receipt so i couldn't be sure that was the correct gun. I informed him that i need a copy of the original sales receipt or a copy of the 4473 transfer from dealer form. Neither could be given to me as proof. We are more than willing to warranty our products if we have proof of date of purchase so we could register the warranty. If the gentelman in question can provide me the proper paper work i need i will be able to warranty his gun for 2 yrs from date of purchase.
The transfer form was never given to me as an option, just the original sales receipt. I had the confirmation of purchase from gun broker and paypal reciept showing purchase. All I was told was you spoke to your manager and couldn't do anything for me.
I can provide the transfer form, but regardless I think part of the issue here is I clearly have to jump through hoops to try to get something that SHOULD BE taken care regardless. This is clearly an issue with the quality of the gun, and not some freak occurrence (since I'm not the first to have this problem)
Come on he has the frikkin' receipt !
Give the man a new barrel for christ sakes ! What is dealer cost for them since they look like it was made in China, $ 10.00 ?
I was on the fence to buy one of those but now .........
I HAVE there 1911 .22 & called to get there barrel bushing upgrade & had to wait awhile for it to arrive.
With pretty much no questions asked. It just seems to me that if there is ALOT more people like the O.P.
having the same damn problem they would just fix it to keep the customer base happy.
RANT OFF !!!!!!!!
6/17/2011 3:09:51 AM
To the warranty bashers . . . .
Dont ever buy HK or Bosch then. You will never be happy. Many manufacturers of many things require proof of purchase and will only warranty to the first owner period.
Sure HK has a life time warranty on their handguns. But only for the original purchaser and you have to be able to prove that you are in fact the first by showing proof of purchase and or 4473. So quit your bitchen.
ATI doesnt make them. They are a company here in the US that imports them because people like you and me have interest in them to own and collect. They mearly make it available for us so we can have them here in the US. Dont go bashing them because they provide a service. Also keep in mind they have to deal with GSG wicb stands for GERMAN SPORTS GUNS. IE they are dealing with a GERMAN company in GERMANY on your behalf. So bloody get over it.
Best course of action if your rifle is out of warranty. Buy parts and STFU or sell your parts as a kit to someone who wants them and take your money else where.
Dont ever buy HK or Bosch then. You will never be happy. Many manufacturers of many things require proof of purchase and will only warranty to the first owner period.
Sure HK has a life time warranty on their handguns. But only for the original purchaser and you have to be able to prove that you are in fact the first by showing proof of purchase and or 4473. So quit your bitchen.
ATI doesnt make them. They are a company here in the US that imports them because people like you and me have interest in them to own and collect. They mearly make it available for us so we can have them here in the US. Dont go bashing them because they provide a service. Also keep in mind they have to deal with GSG wicb stands for GERMAN SPORTS GUNS. IE they are dealing with a GERMAN company in GERMANY on your behalf. So bloody get over it.
Best course of action if your rifle is out of warranty. Buy parts and STFU or sell your parts as a kit to someone who wants them and take your money else where.
6/17/2011 1:23:03 PM
+1 All you nay sayers can go elsewhere. I love my GSG-5's and 1911. ATI/GSG are gonna offer me a .22LR MP-44 and MP-40....... so STFU!
6/17/2011 2:23:08 PM
A 2 year warranty sucks-all major manufacturers offer lifetime warranties, and rarely have multiple problems like the GSG 5 has. The GSG 5 is a POS, plain and simple.
6/17/2011 7:38:41 PM
Glad he got things taken care of and that it won't cost him anything. As for the Vortex CS comment, if only every company had their CS. They know the true meaning of the words. The only company I have dealt with that comes close is LWRC. I will say that ATI CS has gone a bit downhill in the past few months. I remember when you could post here that blah blah happened to my GSG5 and within a day an ATI rep would say 'send me an email and I will get you an RMA# and we will take care of it'. That hasn't happened in a while. Just an observation. I also feel like the GSG drum mag was handled incorrectly. If I spent my money already on an original mag, then spent money to send it in to get a new drum mag that still doesn't work, I feel that since ATI now has a solution, GSG or ATI should pay for the shipping labels to send my drum mag back and perform the fix for me, instead of giving me vague instructions on a forum. That all being said, I still love my GSG5 with over 18k rounds downrange it still runs great. I know it is not menat as a tactical or HD or precision weapon, it is a fun plinker. Also, the HK CS remark is way off, HK CS has been great the past few years and many people will attest to that. No warranty card or purchase proof needed with HK. Yeah you may have to pay for major parts but the small stuff is usually done for price of shipping.
6/22/2011 9:13:47 PM
Anytime anyone has a problem with there GSG product PLEASE call me or Darwin at 1-800-290-0065 ext 141 (ME,Chris), 1-800-290-0065 ext 140 (Darwin) We will be happy to assist you. We will do everything possible to assist you with your problems!!! Have a great day!
6/28/2011 11:41:36 AM
Originally Posted By Flat_Dog:
A 2 year warranty sucks-all major manufacturers offer lifetime warranties, and rarely have multiple problems like the GSG 5 has. The GSG 5 is a POS, plain and simple.
A 2 year warranty sucks-all major manufacturers offer lifetime warranties, and rarely have multiple problems like the GSG 5 has. The GSG 5 is a POS, plain and simple.
Flat_Dog:
What are you smoking??? I have 35 firearms (small collection compared to some) and only two (2) of the manufacturers offer a "lifetime warranty". Most of them are from "major manufacturers", so your claim of all major manufacturers offering lifetime warranties is
MadDog
7/1/2011 9:54:44 PM
Well, that settles it for me; I won't be putting one of these in my safe. A company that won't correct a failure like this won't be getting my money. I still have a !0-22 that I shot the rifling out of that Ruger re-barreled at cost, I own LOTS of Rugers.
7/1/2011 10:37:21 PM
Originally Posted By cantgrowup:
For heaven's sake... Just pony up the $49.95 for a new barrel. Sheesh..
And for you other guys that keep criticizing these as an "airsoft" product, it's simple... don't buy one. The rest of us that have them and enjoy them will keep buying GSG products (come on MP-44!). I love my two GSG-5's and 1911. GSG stumbled a bit on the 110-rd drum, but ATI has done right by it. Keep up the good work ATI.
You want to talk about bad guns and poor QA/QC, go buy a Century Arms AK product.... Now there, you'd have a legitimate gripe!
For heaven's sake... Just pony up the $49.95 for a new barrel. Sheesh..
And for you other guys that keep criticizing these as an "airsoft" product, it's simple... don't buy one. The rest of us that have them and enjoy them will keep buying GSG products (come on MP-44!). I love my two GSG-5's and 1911. GSG stumbled a bit on the 110-rd drum, but ATI has done right by it. Keep up the good work ATI.
You want to talk about bad guns and poor QA/QC, go buy a Century Arms AK product.... Now there, you'd have a legitimate gripe!
For heaven's sake. For $49.95 ATI could just eat the cost and build some customer goodwill. Looks like that barrel is underengineered.
If I had an issue like that with any firearm I own (breech blowing out due to defective manufacture) I'd be getting a new barrel on their dime. Glock, H&K, Springfield, S&W, Ruger, Kimber, Remington, Browning, Benelli. Hmm... Who's missing from that list?
7/9/2011 7:40:31 AM
Chris,
That is a design flaw in the barrel of the entire GSG-5 line of rifles and you know it.
Both of mine have very thin barrels where the extractor fits, many folks have complained about this over the years and the manufacturer has not fixed this issue. Sure, stick to the warranty period, but this and the barrel shroud and crappy screws are all well known and documented issues with this design and have been since day one. Why do you think an enterprising person has made a business of selling replacement screws and nuts just for this rifle. I won't mention any names but I think he's a member here or used to be.
Why do you also think the recommendations for all new users by other owners on this site state to blue loc-tite the screws immediately prior to firing the weapon for the first time.
I agree two years for warranty on a firearm is very short considering most will last a lifetime and many manufacturers do offer lifetime warranties and those who don't such as Les Baer will fix a design or manufacturing defect at any time and they offer NO warranty at all due to the Magnuson-Moss Warranty Act. They may offer no written warranty but I guarantee Les Baer WILL fix one of his pistols many years and many thousands of rounds later at his expense.
Now, you ATI guys can stick to the 2 year warranty if you wish, and it's your right to do so, but to screw a customer over a clearly known and defined design defect which you have known about since early on is pure bullshit and you know it.
The barrel ears break off the thinly, cheaply made barrels, the thin extractor cut in the barrel WILL wear through eventually after a few hundred to a few thousand rounds. The screws do come loose directly from the factory on the bolt cover and other areas of the firearm, the charging handle bolt will break at some point, the initial crappy fixed stocks cracked just sitting, no shooting needed for them to crack.
Don't hide behind the manufacturer's warranty when you know damn well the OP's barrel had a design flaw that should be covered for life.
You guys have taken care of me on warranty issues, but that bullshit reply and charging a customer for what is clearly a manufacturing defect is NOT right. I do know that both of my barrels are wearing thin in that area too and will eventually break. GSG tried to fix that issue by making that area a bit thicker, but never got it right with the GSG-5 and you know it.
Yeah $50 isn't much for the barrel, but still this is a well documented design flaw on this site, go re-read the stickies at the top of the forum and you'll see the OP is not the first and won't be the last to deal with this barrel shit.
I'm glad you finally did the right thing, but making the OP or any other owner prove date of purchase for a design flaw is WRONG.
Even the car manufacturer's get caught with design flaws, ever heard of recalls and the Fed's forcing the vehicle manufacturer to warranty a product due to design flaws well past warranty periods. I'd assume being small companies like GSG and ATI, you'd not want the bad press associated with know design defects which are well documented on this site and other sites and could lead to class action lawsuits by owners of the products.
I can guarantee if you stand behind and take the attitude of the 2 year warranty on these known issues, you'll might be surprised to be on the wrong end of a class action lawsuit someday.
Yeah some GSG fanboys will probably flame but go ahead. I've owned two of the first batch of GSG-5's shipped to this country and have had my share of issues along with others, so have many of those who have been here long enough and seen the product from the beginning and know the issues associated to the GSG-5 design.
Like I said you guys have always taken care of me, but that canned reply to the OP really pisses me off. If you guys at ATI think you can make it now without positive word of mouth on your products, then have at it and see where that takes you. The GSG-5 QC was poor from day one. I can't comment on the new design as I don't own the 522.
But the long timers here know very well the design flaws and poor QC of the original GSG-5's and I know you guys at ATI were stand up guys during that period. Of course you had just started importation and there weren't very many options for new designs in .22LR semi-auto rifles. Now there are many choices, so don't adopt an attitude that you can treat your customers like crap and get away with it now that the relationship with GSG is better and you have more than one product to sell.
I jump off my soapbox now.
That is a design flaw in the barrel of the entire GSG-5 line of rifles and you know it.
Both of mine have very thin barrels where the extractor fits, many folks have complained about this over the years and the manufacturer has not fixed this issue. Sure, stick to the warranty period, but this and the barrel shroud and crappy screws are all well known and documented issues with this design and have been since day one. Why do you think an enterprising person has made a business of selling replacement screws and nuts just for this rifle. I won't mention any names but I think he's a member here or used to be.
Why do you also think the recommendations for all new users by other owners on this site state to blue loc-tite the screws immediately prior to firing the weapon for the first time.
I agree two years for warranty on a firearm is very short considering most will last a lifetime and many manufacturers do offer lifetime warranties and those who don't such as Les Baer will fix a design or manufacturing defect at any time and they offer NO warranty at all due to the Magnuson-Moss Warranty Act. They may offer no written warranty but I guarantee Les Baer WILL fix one of his pistols many years and many thousands of rounds later at his expense.
Now, you ATI guys can stick to the 2 year warranty if you wish, and it's your right to do so, but to screw a customer over a clearly known and defined design defect which you have known about since early on is pure bullshit and you know it.
The barrel ears break off the thinly, cheaply made barrels, the thin extractor cut in the barrel WILL wear through eventually after a few hundred to a few thousand rounds. The screws do come loose directly from the factory on the bolt cover and other areas of the firearm, the charging handle bolt will break at some point, the initial crappy fixed stocks cracked just sitting, no shooting needed for them to crack.
Don't hide behind the manufacturer's warranty when you know damn well the OP's barrel had a design flaw that should be covered for life.
You guys have taken care of me on warranty issues, but that bullshit reply and charging a customer for what is clearly a manufacturing defect is NOT right. I do know that both of my barrels are wearing thin in that area too and will eventually break. GSG tried to fix that issue by making that area a bit thicker, but never got it right with the GSG-5 and you know it.
Yeah $50 isn't much for the barrel, but still this is a well documented design flaw on this site, go re-read the stickies at the top of the forum and you'll see the OP is not the first and won't be the last to deal with this barrel shit.
I'm glad you finally did the right thing, but making the OP or any other owner prove date of purchase for a design flaw is WRONG.
Even the car manufacturer's get caught with design flaws, ever heard of recalls and the Fed's forcing the vehicle manufacturer to warranty a product due to design flaws well past warranty periods. I'd assume being small companies like GSG and ATI, you'd not want the bad press associated with know design defects which are well documented on this site and other sites and could lead to class action lawsuits by owners of the products.
I can guarantee if you stand behind and take the attitude of the 2 year warranty on these known issues, you'll might be surprised to be on the wrong end of a class action lawsuit someday.
Yeah some GSG fanboys will probably flame but go ahead. I've owned two of the first batch of GSG-5's shipped to this country and have had my share of issues along with others, so have many of those who have been here long enough and seen the product from the beginning and know the issues associated to the GSG-5 design.
Like I said you guys have always taken care of me, but that canned reply to the OP really pisses me off. If you guys at ATI think you can make it now without positive word of mouth on your products, then have at it and see where that takes you. The GSG-5 QC was poor from day one. I can't comment on the new design as I don't own the 522.
But the long timers here know very well the design flaws and poor QC of the original GSG-5's and I know you guys at ATI were stand up guys during that period. Of course you had just started importation and there weren't very many options for new designs in .22LR semi-auto rifles. Now there are many choices, so don't adopt an attitude that you can treat your customers like crap and get away with it now that the relationship with GSG is better and you have more than one product to sell.
I jump off my soapbox now.
7/11/2011 3:05:46 PM
Chris,
That is a design flaw in the barrel of the entire GSG-5 line of rifles and you know it.
Both of mine have very thin barrels where the extractor fits, many folks have complained about this over the years and the manufacturer has not fixed this issue. Sure, stick to the warranty period, but this and the barrel shroud and crappy screws are all well known and documented issues with this design and have been since day one. Why do you think an enterprising person has made a business of selling replacement screws and nuts just for this rifle. I won't mention any names but I think he's a member here or used to be.
Why do you also think the recommendations for all new users by other owners on this site state to blue loc-tite the screws immediately prior to firing the weapon for the first time.
I agree two years for warranty on a firearm is very short considering most will last a lifetime and many manufacturers do offer lifetime warranties and those who don't such as Les Baer will fix a design or manufacturing defect at any time and they offer NO warranty at all due to the Magnuson-Moss Warranty Act. They may offer no written warranty but I guarantee Les Baer WILL fix one of his pistols many years and many thousands of rounds later at his expense.
Now, you ATI guys can stick to the 2 year warranty if you wish, and it's your right to do so, but to screw a customer over a clearly known and defined design defect which you have known about since early on is pure bullshit and you know it.
The barrel ears break off the thinly, cheaply made barrels, the thin extractor cut in the barrel WILL wear through eventually after a few hundred to a few thousand rounds. The screws do come loose directly from the factory on the bolt cover and other areas of the firearm, the charging handle bolt will break at some point, the initial crappy fixed stocks cracked just sitting, no shooting needed for them to crack.
Don't hide behind the manufacturer's warranty when you know damn well the OP's barrel had a design flaw that should be covered for life.
You guys have taken care of me on warranty issues, but that bullshit reply and charging a customer for what is clearly a manufacturing defect is NOT right. I do know that both of my barrels are wearing thin in that area too and will eventually break. GSG tried to fix that issue by making that area a bit thicker, but never got it right with the GSG-5 and you know it.
Yeah $50 isn't much for the barrel, but still this is a well documented design flaw on this site, go re-read the stickies at the top of the forum and you'll see the OP is not the first and won't be the last to deal with this barrel shit.
I'm glad you finally did the right thing, but making the OP or any other owner prove date of purchase for a design flaw is WRONG.
Even the car manufacturer's get caught with design flaws, ever heard of recalls and the Fed's forcing the vehicle manufacturer to warranty a product due to design flaws well past warranty periods. I'd assume being small companies like GSG and ATI, you'd not want the bad press associated with know design defects which are well documented on this site and other sites and could lead to class action lawsuits by owners of the products.
I can guarantee if you stand behind and take the attitude of the 2 year warranty on these known issues, you'll might be surprised to be on the wrong end of a class action lawsuit someday.
Yeah some GSG fanboys will probably flame but go ahead. I've owned two of the first batch of GSG-5's shipped to this country and have had my share of issues along with others, so have many of those who have been here long enough and seen the product from the beginning and know the issues associated to the GSG-5 design.
Like I said you guys have always taken care of me, but that canned reply to the OP really pisses me off. If you guys at ATI think you can make it now without positive word of mouth on your products, then have at it and see where that takes you. The GSG-5 QC was poor from day one. I can't comment on the new design as I don't own the 522.
But the long timers here know very well the design flaws and poor QC of the original GSG-5's and I know you guys at ATI were stand up guys during that period. Of course you had just started importation and there weren't very many options for new designs in .22LR semi-auto rifles. Now there are many choices, so don't adopt an attitude that you can treat your customers like crap and get away with it now that the relationship with GSG is better and you have more than one product to sell.
I jump off my soapbox now.
That is a design flaw in the barrel of the entire GSG-5 line of rifles and you know it.
Both of mine have very thin barrels where the extractor fits, many folks have complained about this over the years and the manufacturer has not fixed this issue. Sure, stick to the warranty period, but this and the barrel shroud and crappy screws are all well known and documented issues with this design and have been since day one. Why do you think an enterprising person has made a business of selling replacement screws and nuts just for this rifle. I won't mention any names but I think he's a member here or used to be.
Why do you also think the recommendations for all new users by other owners on this site state to blue loc-tite the screws immediately prior to firing the weapon for the first time.
I agree two years for warranty on a firearm is very short considering most will last a lifetime and many manufacturers do offer lifetime warranties and those who don't such as Les Baer will fix a design or manufacturing defect at any time and they offer NO warranty at all due to the Magnuson-Moss Warranty Act. They may offer no written warranty but I guarantee Les Baer WILL fix one of his pistols many years and many thousands of rounds later at his expense.
Now, you ATI guys can stick to the 2 year warranty if you wish, and it's your right to do so, but to screw a customer over a clearly known and defined design defect which you have known about since early on is pure bullshit and you know it.
The barrel ears break off the thinly, cheaply made barrels, the thin extractor cut in the barrel WILL wear through eventually after a few hundred to a few thousand rounds. The screws do come loose directly from the factory on the bolt cover and other areas of the firearm, the charging handle bolt will break at some point, the initial crappy fixed stocks cracked just sitting, no shooting needed for them to crack.
Don't hide behind the manufacturer's warranty when you know damn well the OP's barrel had a design flaw that should be covered for life.
You guys have taken care of me on warranty issues, but that bullshit reply and charging a customer for what is clearly a manufacturing defect is NOT right. I do know that both of my barrels are wearing thin in that area too and will eventually break. GSG tried to fix that issue by making that area a bit thicker, but never got it right with the GSG-5 and you know it.
Yeah $50 isn't much for the barrel, but still this is a well documented design flaw on this site, go re-read the stickies at the top of the forum and you'll see the OP is not the first and won't be the last to deal with this barrel shit.
I'm glad you finally did the right thing, but making the OP or any other owner prove date of purchase for a design flaw is WRONG.
Even the car manufacturer's get caught with design flaws, ever heard of recalls and the Fed's forcing the vehicle manufacturer to warranty a product due to design flaws well past warranty periods. I'd assume being small companies like GSG and ATI, you'd not want the bad press associated with know design defects which are well documented on this site and other sites and could lead to class action lawsuits by owners of the products.
I can guarantee if you stand behind and take the attitude of the 2 year warranty on these known issues, you'll might be surprised to be on the wrong end of a class action lawsuit someday.
Yeah some GSG fanboys will probably flame but go ahead. I've owned two of the first batch of GSG-5's shipped to this country and have had my share of issues along with others, so have many of those who have been here long enough and seen the product from the beginning and know the issues associated to the GSG-5 design.
Like I said you guys have always taken care of me, but that canned reply to the OP really pisses me off. If you guys at ATI think you can make it now without positive word of mouth on your products, then have at it and see where that takes you. The GSG-5 QC was poor from day one. I can't comment on the new design as I don't own the 522.
But the long timers here know very well the design flaws and poor QC of the original GSG-5's and I know you guys at ATI were stand up guys during that period. Of course you had just started importation and there weren't very many options for new designs in .22LR semi-auto rifles. Now there are many choices, so don't adopt an attitude that you can treat your customers like crap and get away with it now that the relationship with GSG is better and you have more than one product to sell.
I jump off my soapbox now.
Guess I'll jump on it then if you've freed it up for me.
First off, I myself have had to deal with ATI customer service for an issue nearly the same as this. I had registered my warranty with the card that came with my Gen 1 and when I called them with the issue, my warranty was good and they shipped me the barrel right away. Well, ok, it took about 10 days to come via UPS but it only cost me the time of the phone call. In this thread, the ATI guy even says that this guy was able to provide the date of purchase info, they registered his warranty for him (which he must not have done himself considering all of this when all I had to do was give them my serial) and sent him the parts at no cost.
So why the 18 paragraph freak out? It's not like they designed the barrel or build it themselves.
From what I gather from following these threads for a while, ATI is left to clean up after a company that pretty much just wants to pump out product and could really give a shit about the longevity of their parts. You want to hang this on ATI, good ol' American boys trying to keep all our options on the table from international firearm manufacturers who haven't set up shop here yet? That'd be like having a factory part of a Japanese car that's known for failure and calling up the dealership 5 miles from your house and bitching them out every day.
If you don't like your GSG, why not tell GSG? I have a feeling the ATI guys who have to put up with this kind of nonesense on here don't call the shots on what they bring in, they just have to put up with people who continue to enjoy their GSG guns but want to gripe about self proclaimed manufacturer defects. I'm pretty sure if the barrel was considered defective, ATI would have said something about it by now considering the ejector thing from before (which includes my gun, upgraded by ATI at no cost) and the SD shroud thing from ATF.
I'm willing to bet ATI provides GSG with reports or something of what they get in and what they send out for repairs. Thats the problem though with just being an importer, they can only work with what they're given and not just pull what you want out of their asses.
And hey, if that's going to spawn another nonsensicle tirade from you, so what, try directing it at the manufacturer and not at the guys who provide a service and have no control over the actual production. Hell, looking through these GSG threads, there's like 3 or 4 ATI guys who respond on here (which is 3 or 4 than most gun manufacturers/importers) and zero actual GSG guys, yet if you go to GSG's site, they link to AR15 right in their links section. I'll save you a little digging time, email Germany directly here: info@germansportguns.de
I on the other hand remain happy with the service I have needed from ATI.
Thanks for the use of your soapbox.
7/12/2011 3:59:44 PM
Thank you sir..Well said.
7/13/2011 2:33:46 AM
Tirade huh?
How about Ray and the guys at ATI actually fixing the damn product due to the know defect and not making a customer jump through hoops? ATI is fully in control of that, not GSG.
Yeah., the GSG guys probably don't really care at this point anyhow now that they have multiple products being imported by ATI and the GSG-5 is a dead product for them.
WARRANTY is the key work here, if the gun is out of warranty and has a know barrel defect like the OP had and one which is very well documented on this site and other sites, and also one that ATI and GSG have admitted too early on (yes, if you search this site, you'll even find that tidbit). You do the search, I don't have the time.
At one time ATI and GSG had folks on this forum and they were active and actually tried to get info regarding defects and put that back into fixing the design. That was years ago when the GSG=5 was first released. They (ATI and GSG) both know the extractor cutout in the barrel is too thin and GSG tired to fix it. ATI stood beghind the product then admitting it was a design issue. GSG tried to make more barrels with thicker metal in that area, never found out what happened with that as ATI nor GSG has mentioned it to those of us who have barrels with thin metal in that area. There has been no recall, no info forthcoming on this website other than early on for Ray to say, we'll take care of you.
Now the OP just bought one with the issue and is given hell for a while with the 2-year warranty thrown in his face. What about those of us out of warranty? And I guarantee all the early adopters of this gun will have this issue at some point. Is Ray and ATI going to take care of us like he stated early on in this forum. or is the design defect going to be one of those SOL situations for us early adopters?
How about it Ray, are you gonna stand up and cover this known design defect, or are you going to do like what was done to the OP?
I guarantee if you don't honor your words about that barrel defect like you stated you would a few years back on this site, you'll have a lot of unhappy people.
Why not make it even easier and just be a stand up company and say, yeah we had that issue and know about it, and take care of anyone calling in with that issue.
You know the ears on the barrel break easily too, the thin extractor area in the barrel has been a known issue, broken barrel shrouds, loose screws causing problems. All of those issues are either design defects or QC issues and as the sole importer and the only warranty center in the USA how about sending a signal to your customer service folks to handle those issues without pause or hesitation and screw the 2-year warranty.
Like I mentioned above, I've had good service from you guys in the past and I can only hope that remains the same for myself and other customers. But apparently the OP didn't have good service or he wouldn't have come here stating his issue. Maybe a talk with Chris to deal with customers with known issues a little better is in order.
That canned reply he made to the OP was bullshit, considering all the old guys on this site remember the early days and the problems with the GSG-5. We also stood by you when the lawsuit came around and bought more product. I have two GSG-5's.
And BTW to the poster who above who stated "ATI is left to clean up after a company that pretty much just wants to pump out product and could really give a shit about the longevity of their parts", well that's exactly what a sole importer is required BY LAW to do. Either offer no warranty, or offer a warranty and stand behind it. Again reference the Magnuson-Moss Warranty Act.
As for the reference to the car dealerships, yep they are on the hook for faulty manufacturers defect too, they officially represent the manufacturer, just like ATI does for GSG in the USA. They, ATI, have exclusive distributorship and import rights and along with that goes all the warranty and faulty design, faulty parts support required by law. Ever heard of vehicle recalls forced by the feds, had you actually read my post, maybe you'd understand the legal obligations ATI is under by being sole importer and distributor of this firearm in the USA. Or do you not read or comprehend?
I for one would like to know that these know defects and issues will be covered long after the official warranty period expires as we were told early one that they would be. Ray, is that the case or not?
Simple question, just needs a simple answer. I've been happy with the level of support I've personally received in the past, but is that level of CS eroding or will it remain the same?
How about Ray and the guys at ATI actually fixing the damn product due to the know defect and not making a customer jump through hoops? ATI is fully in control of that, not GSG.
Yeah., the GSG guys probably don't really care at this point anyhow now that they have multiple products being imported by ATI and the GSG-5 is a dead product for them.
WARRANTY is the key work here, if the gun is out of warranty and has a know barrel defect like the OP had and one which is very well documented on this site and other sites, and also one that ATI and GSG have admitted too early on (yes, if you search this site, you'll even find that tidbit). You do the search, I don't have the time.
At one time ATI and GSG had folks on this forum and they were active and actually tried to get info regarding defects and put that back into fixing the design. That was years ago when the GSG=5 was first released. They (ATI and GSG) both know the extractor cutout in the barrel is too thin and GSG tired to fix it. ATI stood beghind the product then admitting it was a design issue. GSG tried to make more barrels with thicker metal in that area, never found out what happened with that as ATI nor GSG has mentioned it to those of us who have barrels with thin metal in that area. There has been no recall, no info forthcoming on this website other than early on for Ray to say, we'll take care of you.
Now the OP just bought one with the issue and is given hell for a while with the 2-year warranty thrown in his face. What about those of us out of warranty? And I guarantee all the early adopters of this gun will have this issue at some point. Is Ray and ATI going to take care of us like he stated early on in this forum. or is the design defect going to be one of those SOL situations for us early adopters?
How about it Ray, are you gonna stand up and cover this known design defect, or are you going to do like what was done to the OP?
I guarantee if you don't honor your words about that barrel defect like you stated you would a few years back on this site, you'll have a lot of unhappy people.
Why not make it even easier and just be a stand up company and say, yeah we had that issue and know about it, and take care of anyone calling in with that issue.
You know the ears on the barrel break easily too, the thin extractor area in the barrel has been a known issue, broken barrel shrouds, loose screws causing problems. All of those issues are either design defects or QC issues and as the sole importer and the only warranty center in the USA how about sending a signal to your customer service folks to handle those issues without pause or hesitation and screw the 2-year warranty.
Like I mentioned above, I've had good service from you guys in the past and I can only hope that remains the same for myself and other customers. But apparently the OP didn't have good service or he wouldn't have come here stating his issue. Maybe a talk with Chris to deal with customers with known issues a little better is in order.
That canned reply he made to the OP was bullshit, considering all the old guys on this site remember the early days and the problems with the GSG-5. We also stood by you when the lawsuit came around and bought more product. I have two GSG-5's.
And BTW to the poster who above who stated "ATI is left to clean up after a company that pretty much just wants to pump out product and could really give a shit about the longevity of their parts", well that's exactly what a sole importer is required BY LAW to do. Either offer no warranty, or offer a warranty and stand behind it. Again reference the Magnuson-Moss Warranty Act.
As for the reference to the car dealerships, yep they are on the hook for faulty manufacturers defect too, they officially represent the manufacturer, just like ATI does for GSG in the USA. They, ATI, have exclusive distributorship and import rights and along with that goes all the warranty and faulty design, faulty parts support required by law. Ever heard of vehicle recalls forced by the feds, had you actually read my post, maybe you'd understand the legal obligations ATI is under by being sole importer and distributor of this firearm in the USA. Or do you not read or comprehend?
I for one would like to know that these know defects and issues will be covered long after the official warranty period expires as we were told early one that they would be. Ray, is that the case or not?
Simple question, just needs a simple answer. I've been happy with the level of support I've personally received in the past, but is that level of CS eroding or will it remain the same?
Originally Posted By dualchargers:
Guess I'll jump on it then if you've freed it up for me.
First off, I myself have had to deal with ATI customer service for an issue nearly the same as this. I had registered my warranty with the card that came with my Gen 1 and when I called them with the issue, my warranty was good and they shipped me the barrel right away. Well, ok, it took about 10 days to come via UPS but it only cost me the time of the phone call. In this thread, the ATI guy even says that this guy was able to provide the date of purchase info, they registered his warranty for him (which he must not have done himself considering all of this when all I had to do was give them my serial) and sent him the parts at no cost.
So why the 18 paragraph freak out? It's not like they designed the barrel or build it themselves.
From what I gather from following these threads for a while, ATI is left to clean up after a company that pretty much just wants to pump out product and could really give a shit about the longevity of their parts. You want to hang this on ATI, good ol' American boys trying to keep all our options on the table from international firearm manufacturers who haven't set up shop here yet? That'd be like having a factory part of a Japanese car that's known for failure and calling up the dealership 5 miles from your house and bitching them out every day.
If you don't like your GSG, why not tell GSG? I have a feeling the ATI guys who have to put up with this kind of nonesense on here don't call the shots on what they bring in, they just have to put up with people who continue to enjoy their GSG guns but want to gripe about self proclaimed manufacturer defects. I'm pretty sure if the barrel was considered defective, ATI would have said something about it by now considering the ejector thing from before (which includes my gun, upgraded by ATI at no cost) and the SD shroud thing from ATF.
I'm willing to bet ATI provides GSG with reports or something of what they get in and what they send out for repairs. Thats the problem though with just being an importer, they can only work with what they're given and not just pull what you want out of their asses.
And hey, if that's going to spawn another nonsensicle tirade from you, so what, try directing it at the manufacturer and not at the guys who provide a service and have no control over the actual production. Hell, looking through these GSG threads, there's like 3 or 4 ATI guys who respond on here (which is 3 or 4 than most gun manufacturers/importers) and zero actual GSG guys, yet if you go to GSG's site, they link to AR15 right in their links section. I'll save you a little digging time, email Germany directly here: info@germansportguns.de
I on the other hand remain happy with the service I have needed from ATI.
Thanks for the use of your soapbox.
Guess I'll jump on it then if you've freed it up for me.
First off, I myself have had to deal with ATI customer service for an issue nearly the same as this. I had registered my warranty with the card that came with my Gen 1 and when I called them with the issue, my warranty was good and they shipped me the barrel right away. Well, ok, it took about 10 days to come via UPS but it only cost me the time of the phone call. In this thread, the ATI guy even says that this guy was able to provide the date of purchase info, they registered his warranty for him (which he must not have done himself considering all of this when all I had to do was give them my serial) and sent him the parts at no cost.
So why the 18 paragraph freak out? It's not like they designed the barrel or build it themselves.
From what I gather from following these threads for a while, ATI is left to clean up after a company that pretty much just wants to pump out product and could really give a shit about the longevity of their parts. You want to hang this on ATI, good ol' American boys trying to keep all our options on the table from international firearm manufacturers who haven't set up shop here yet? That'd be like having a factory part of a Japanese car that's known for failure and calling up the dealership 5 miles from your house and bitching them out every day.
If you don't like your GSG, why not tell GSG? I have a feeling the ATI guys who have to put up with this kind of nonesense on here don't call the shots on what they bring in, they just have to put up with people who continue to enjoy their GSG guns but want to gripe about self proclaimed manufacturer defects. I'm pretty sure if the barrel was considered defective, ATI would have said something about it by now considering the ejector thing from before (which includes my gun, upgraded by ATI at no cost) and the SD shroud thing from ATF.
I'm willing to bet ATI provides GSG with reports or something of what they get in and what they send out for repairs. Thats the problem though with just being an importer, they can only work with what they're given and not just pull what you want out of their asses.
And hey, if that's going to spawn another nonsensicle tirade from you, so what, try directing it at the manufacturer and not at the guys who provide a service and have no control over the actual production. Hell, looking through these GSG threads, there's like 3 or 4 ATI guys who respond on here (which is 3 or 4 than most gun manufacturers/importers) and zero actual GSG guys, yet if you go to GSG's site, they link to AR15 right in their links section. I'll save you a little digging time, email Germany directly here: info@germansportguns.de
I on the other hand remain happy with the service I have needed from ATI.
Thanks for the use of your soapbox.
7/13/2011 2:41:50 AM
BTW, I don't need the link to GSG, I've emailed and personally called them in the past about cracked stock issues. GSG even sent a rep over to NY to see the stocks sent in that had cracked to try to determine the root cause. That was years ago. Never heard back on what the root cause was.
Just like we've (the older folks on this this forum) have never OFFICIALLY heard any response about the broken barrel ears, or thin extractor area of the barrels from either ATI nor GSG. All we heard early on was that if we encountered these issues we'd be taken care of. That was written by Ray Cayton himself on this forum. Check the stickies above, you'll find it somewhere.
So, yeah, I've even spoken with the president of GSG personally. They also admitted the barrel extractor cutout being too thin was an issue, but never ordered a recall. It was supposed to be dealt with by ATI as they came in for repairs, just like the cracking stock issues.
Hmm, BTW 2 posts and from New York (same place as ATI) shilling for the company, kinda suspicious, just sayin. Registered two months before Ray and only 2 posts in more than 2.5 years, your presence here smells fishy at best. Another or Troll account by someone at ATI maybe???
Just like we've (the older folks on this this forum) have never OFFICIALLY heard any response about the broken barrel ears, or thin extractor area of the barrels from either ATI nor GSG. All we heard early on was that if we encountered these issues we'd be taken care of. That was written by Ray Cayton himself on this forum. Check the stickies above, you'll find it somewhere.
So, yeah, I've even spoken with the president of GSG personally. They also admitted the barrel extractor cutout being too thin was an issue, but never ordered a recall. It was supposed to be dealt with by ATI as they came in for repairs, just like the cracking stock issues.
Hmm, BTW 2 posts and from New York (same place as ATI) shilling for the company, kinda suspicious, just sayin. Registered two months before Ray and only 2 posts in more than 2.5 years, your presence here smells fishy at best. Another or Troll account by someone at ATI maybe???
Originally Posted By dualchargers:
Guess I'll jump on it then if you've freed it up for me.
First off, I myself have had to deal with ATI customer service for an issue nearly the same as this. I had registered my warranty with the card that came with my Gen 1 and when I called them with the issue, my warranty was good and they shipped me the barrel right away. Well, ok, it took about 10 days to come via UPS but it only cost me the time of the phone call. In this thread, the ATI guy even says that this guy was able to provide the date of purchase info, they registered his warranty for him (which he must not have done himself considering all of this when all I had to do was give them my serial) and sent him the parts at no cost.
So why the 18 paragraph freak out? It's not like they designed the barrel or build it themselves.
From what I gather from following these threads for a while, ATI is left to clean up after a company that pretty much just wants to pump out product and could really give a shit about the longevity of their parts. You want to hang this on ATI, good ol' American boys trying to keep all our options on the table from international firearm manufacturers who haven't set up shop here yet? That'd be like having a factory part of a Japanese car that's known for failure and calling up the dealership 5 miles from your house and bitching them out every day.
If you don't like your GSG, why not tell GSG? I have a feeling the ATI guys who have to put up with this kind of nonesense on here don't call the shots on what they bring in, they just have to put up with people who continue to enjoy their GSG guns but want to gripe about self proclaimed manufacturer defects. I'm pretty sure if the barrel was considered defective, ATI would have said something about it by now considering the ejector thing from before (which includes my gun, upgraded by ATI at no cost) and the SD shroud thing from ATF.
I'm willing to bet ATI provides GSG with reports or something of what they get in and what they send out for repairs. Thats the problem though with just being an importer, they can only work with what they're given and not just pull what you want out of their asses.
And hey, if that's going to spawn another nonsensicle tirade from you, so what, try directing it at the manufacturer and not at the guys who provide a service and have no control over the actual production. Hell, looking through these GSG threads, there's like 3 or 4 ATI guys who respond on here (which is 3 or 4 than most gun manufacturers/importers) and zero actual GSG guys, yet if you go to GSG's site, they link to AR15 right in their links section. I'll save you a little digging time, email Germany directly here: info@germansportguns.de
I on the other hand remain happy with the service I have needed from ATI.
Thanks for the use of your soapbox.
Guess I'll jump on it then if you've freed it up for me.
First off, I myself have had to deal with ATI customer service for an issue nearly the same as this. I had registered my warranty with the card that came with my Gen 1 and when I called them with the issue, my warranty was good and they shipped me the barrel right away. Well, ok, it took about 10 days to come via UPS but it only cost me the time of the phone call. In this thread, the ATI guy even says that this guy was able to provide the date of purchase info, they registered his warranty for him (which he must not have done himself considering all of this when all I had to do was give them my serial) and sent him the parts at no cost.
So why the 18 paragraph freak out? It's not like they designed the barrel or build it themselves.
From what I gather from following these threads for a while, ATI is left to clean up after a company that pretty much just wants to pump out product and could really give a shit about the longevity of their parts. You want to hang this on ATI, good ol' American boys trying to keep all our options on the table from international firearm manufacturers who haven't set up shop here yet? That'd be like having a factory part of a Japanese car that's known for failure and calling up the dealership 5 miles from your house and bitching them out every day.
If you don't like your GSG, why not tell GSG? I have a feeling the ATI guys who have to put up with this kind of nonesense on here don't call the shots on what they bring in, they just have to put up with people who continue to enjoy their GSG guns but want to gripe about self proclaimed manufacturer defects. I'm pretty sure if the barrel was considered defective, ATI would have said something about it by now considering the ejector thing from before (which includes my gun, upgraded by ATI at no cost) and the SD shroud thing from ATF.
I'm willing to bet ATI provides GSG with reports or something of what they get in and what they send out for repairs. Thats the problem though with just being an importer, they can only work with what they're given and not just pull what you want out of their asses.
And hey, if that's going to spawn another nonsensicle tirade from you, so what, try directing it at the manufacturer and not at the guys who provide a service and have no control over the actual production. Hell, looking through these GSG threads, there's like 3 or 4 ATI guys who respond on here (which is 3 or 4 than most gun manufacturers/importers) and zero actual GSG guys, yet if you go to GSG's site, they link to AR15 right in their links section. I'll save you a little digging time, email Germany directly here: info@germansportguns.de
I on the other hand remain happy with the service I have needed from ATI.
Thanks for the use of your soapbox.
7/25/2011 1:43:19 PM
I had the exact same crack in my barrel a few months before Christmas last year. The top cover of my bolt carrier also cracked. I knew my rifle was out warranty and I sent it into ATI for service. I'll just say this, Ray and Mike took great care and got my rifle fixed up. No problems, no hassles. Again, they were beyond fair when dealing with me. So instead of going off and and spreading hate and dicontent on this board, why dion't you just get an RMA and send you rifle into ATI. Then comment on their warranty service when you get your rifle back. Oh about the lifetime warranty from other gun manufacturers, I have an HK USP. The first thing they tell you about their warranty it is for the orginal owner only covers material and workmanship defects. Any non personal use makes the warranty only 3 years. Yeah that's right, if they think you're using it for security. LEO, Military work, your warranty just dropped to three years. Good luck changing their minds.
Originally Posted By Juicespeare1:
BTW, I don't need the link to GSG, I've emailed and personally called them in the past about cracked stock issues. GSG even sent a rep over to NY to see the stocks sent in that had cracked to try to determine the root cause. That was years ago. Never heard back on what the root cause was.
Just like we've (the older folks on this this forum) have never OFFICIALLY heard any response about the broken barrel ears, or thin extractor area of the barrels from either ATI nor GSG. All we heard early on was that if we encountered these issues we'd be taken care of. That was written by Ray Cayton himself on this forum. Check the stickies above, you'll find it somewhere.
So, yeah, I've even spoken with the president of GSG personally. They also admitted the barrel extractor cutout being too thin was an issue, but never ordered a recall. It was supposed to be dealt with by ATI as they came in for repairs, just like the cracking stock issues.
Hmm, BTW 2 posts and from New York (same place as ATI) shilling for the company, kinda suspicious, just sayin. Registered two months before Ray and only 2 posts in more than 2.5 years, your presence here smells fishy at best. Another or Troll account by someone at ATI maybe???
BTW, I don't need the link to GSG, I've emailed and personally called them in the past about cracked stock issues. GSG even sent a rep over to NY to see the stocks sent in that had cracked to try to determine the root cause. That was years ago. Never heard back on what the root cause was.
Just like we've (the older folks on this this forum) have never OFFICIALLY heard any response about the broken barrel ears, or thin extractor area of the barrels from either ATI nor GSG. All we heard early on was that if we encountered these issues we'd be taken care of. That was written by Ray Cayton himself on this forum. Check the stickies above, you'll find it somewhere.
So, yeah, I've even spoken with the president of GSG personally. They also admitted the barrel extractor cutout being too thin was an issue, but never ordered a recall. It was supposed to be dealt with by ATI as they came in for repairs, just like the cracking stock issues.
Hmm, BTW 2 posts and from New York (same place as ATI) shilling for the company, kinda suspicious, just sayin. Registered two months before Ray and only 2 posts in more than 2.5 years, your presence here smells fishy at best. Another or Troll account by someone at ATI maybe???
Originally Posted By dualchargers:
Guess I'll jump on it then if you've freed it up for me.
First off, I myself have had to deal with ATI customer service for an issue nearly the same as this. I had registered my warranty with the card that came with my Gen 1 and when I called them with the issue, my warranty was good and they shipped me the barrel right away. Well, ok, it took about 10 days to come via UPS but it only cost me the time of the phone call. In this thread, the ATI guy even says that this guy was able to provide the date of purchase info, they registered his warranty for him (which he must not have done himself considering all of this when all I had to do was give them my serial) and sent him the parts at no cost.
So why the 18 paragraph freak out? It's not like they designed the barrel or build it themselves.
From what I gather from following these threads for a while, ATI is left to clean up after a company that pretty much just wants to pump out product and could really give a shit about the longevity of their parts. You want to hang this on ATI, good ol' American boys trying to keep all our options on the table from international firearm manufacturers who haven't set up shop here yet? That'd be like having a factory part of a Japanese car that's known for failure and calling up the dealership 5 miles from your house and bitching them out every day.
If you don't like your GSG, why not tell GSG? I have a feeling the ATI guys who have to put up with this kind of nonesense on here don't call the shots on what they bring in, they just have to put up with people who continue to enjoy their GSG guns but want to gripe about self proclaimed manufacturer defects. I'm pretty sure if the barrel was considered defective, ATI would have said something about it by now considering the ejector thing from before (which includes my gun, upgraded by ATI at no cost) and the SD shroud thing from ATF.
I'm willing to bet ATI provides GSG with reports or something of what they get in and what they send out for repairs. Thats the problem though with just being an importer, they can only work with what they're given and not just pull what you want out of their asses.
And hey, if that's going to spawn another nonsensicle tirade from you, so what, try directing it at the manufacturer and not at the guys who provide a service and have no control over the actual production. Hell, looking through these GSG threads, there's like 3 or 4 ATI guys who respond on here (which is 3 or 4 than most gun manufacturers/importers) and zero actual GSG guys, yet if you go to GSG's site, they link to AR15 right in their links section. I'll save you a little digging time, email Germany directly here: info@germansportguns.de
I on the other hand remain happy with the service I have needed from ATI.
Thanks for the use of your soapbox.
Guess I'll jump on it then if you've freed it up for me.
First off, I myself have had to deal with ATI customer service for an issue nearly the same as this. I had registered my warranty with the card that came with my Gen 1 and when I called them with the issue, my warranty was good and they shipped me the barrel right away. Well, ok, it took about 10 days to come via UPS but it only cost me the time of the phone call. In this thread, the ATI guy even says that this guy was able to provide the date of purchase info, they registered his warranty for him (which he must not have done himself considering all of this when all I had to do was give them my serial) and sent him the parts at no cost.
So why the 18 paragraph freak out? It's not like they designed the barrel or build it themselves.
From what I gather from following these threads for a while, ATI is left to clean up after a company that pretty much just wants to pump out product and could really give a shit about the longevity of their parts. You want to hang this on ATI, good ol' American boys trying to keep all our options on the table from international firearm manufacturers who haven't set up shop here yet? That'd be like having a factory part of a Japanese car that's known for failure and calling up the dealership 5 miles from your house and bitching them out every day.
If you don't like your GSG, why not tell GSG? I have a feeling the ATI guys who have to put up with this kind of nonesense on here don't call the shots on what they bring in, they just have to put up with people who continue to enjoy their GSG guns but want to gripe about self proclaimed manufacturer defects. I'm pretty sure if the barrel was considered defective, ATI would have said something about it by now considering the ejector thing from before (which includes my gun, upgraded by ATI at no cost) and the SD shroud thing from ATF.
I'm willing to bet ATI provides GSG with reports or something of what they get in and what they send out for repairs. Thats the problem though with just being an importer, they can only work with what they're given and not just pull what you want out of their asses.
And hey, if that's going to spawn another nonsensicle tirade from you, so what, try directing it at the manufacturer and not at the guys who provide a service and have no control over the actual production. Hell, looking through these GSG threads, there's like 3 or 4 ATI guys who respond on here (which is 3 or 4 than most gun manufacturers/importers) and zero actual GSG guys, yet if you go to GSG's site, they link to AR15 right in their links section. I'll save you a little digging time, email Germany directly here: info@germansportguns.de
I on the other hand remain happy with the service I have needed from ATI.
Thanks for the use of your soapbox.
8/24/2011 3:54:42 AM
What kind pot metal does ATI use to make these GSG guns? It's 22LR but it's still firearm which means you need quality metal to contain the explosive force from firing. We rarely see problem like this with full powered rifles, but somehow manufactures feel they can get away with cheap metal on a 22LR caliber.
