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Ruined my Maker's Mark stamp from Infinity
2/20/2012 9:10:37 PM
After waiting for three weeks, I finally get my stamp in. No instructions in the box, so I call customer service. The lady there assured me I could use the stamp on tempered steel. "Absolutely, No problem" she assures me. Three knives later, I'm looking at flattened letters on the stamp, just as my gut had been warning me...
I called customer service back, they asked me to send the stamp to them for inspection. Well today, they call me back and of course claim nothing is wrong with the stamp (no doubt). They don't even deny telling me it would be okay. They just tell me there is nothing they can do. In fairness, they do have a web page listed under "Instructions and Care" that state their metal stamps are not good on hardened steel. Had they included that in my package, I would have known. Now I am out $136.00 and not even a damaged stamp to show for it.
I think I am going to go with chemical etching now.
I called customer service back, they asked me to send the stamp to them for inspection. Well today, they call me back and of course claim nothing is wrong with the stamp (no doubt). They don't even deny telling me it would be okay. They just tell me there is nothing they can do. In fairness, they do have a web page listed under "Instructions and Care" that state their metal stamps are not good on hardened steel. Had they included that in my package, I would have known. Now I am out $136.00 and not even a damaged stamp to show for it.
I think I am going to go with chemical etching now.
2/20/2012 9:30:02 PM
That sucks, buddy.
I have a heart stamp for doing M40 barrels, and couldn't use it on the first knife I made. I ended up just electro penciling a heart onto the ricasso. It was for my girlfriend's Valentine's Day present. It turned out really nice, she likes it.
I have a heart stamp for doing M40 barrels, and couldn't use it on the first knife I made. I ended up just electro penciling a heart onto the ricasso. It was for my girlfriend's Valentine's Day present. It turned out really nice, she likes it.
2/21/2012 1:57:55 PM
Yep, that sounds about right. That's why I went with an etching machine over a stamp. And even then I rarely use the etching machine.
2/21/2012 8:53:20 PM
Sucks. A stamp is never as hard as the metal when heat treated.....stamps are all intended for annealed, softened metal. I made a couple a while back but have yet to use them as I wasn't happy they way they turned out.
2/21/2012 9:17:34 PM
Man that sucks! Sorry to hear that. If you've got a 12v dc source like a battery charger, etching is comparatively cheap to get into.
If your interested let me know and I can get some pics of what I did.
If your interested let me know and I can get some pics of what I did.
2/21/2012 9:47:25 PM
If the stamp is harder than what you are stamping it's just a matter of pressure - 12 tons does the job easily. Don't heat the blade or your stamp will lose its hardness.
2/21/2012 9:57:47 PM
Apparently you should have tape recorded the conversation with CS so they could stand behind their product for their stupid employee. I would go with an etching machine, I used to use one where I worked all the time and if I was doing anything with steel that I didn't know the hardness of, I went with etching over stamps. Problem was co-workers with barely a HS education didn't understand anything about hardness or metals, so I ended up replacing quite a few stamps, because they would bring them back all flattened out and ask what happened.
2/21/2012 10:02:11 PM
Originally Posted By RogueSpear2023:
Apparently you should have tape recorded the conversation with CS so they could stand behind their product for their stupid employee...
Apparently you should have tape recorded the conversation with CS so they could stand behind their product for their stupid employee...
What would that have changed? He said they didn't deny it.
