Warranty Work Questions?
I need to send my new agent in for some warranty work. What is the turnaround time for warranty work? Do I have to use an FFL to send the gun to Colt? Will yhey ship it back to me or will it have to go to my FFL? Who pays for shipping?
Thanks
What's the warranty work that you have to send your gun in for if you don't mind my asking. Looking at getting a Defender 45auto really soon.
Ammo jamming stright into the feed ramp. The face of the round jams stright into the feed ramp.
2 weeks. Call/explain and they will send a ticket for prepaid shipping.
Colt will send you a pick up tag so you don't have to pay shipping.
You're allowed to ship the gun to them and they can ship it directly back to you, no FFL Dealer required.
Some pointers:
You CANNOT MAIL it via the US Post Office. Only FFL Dealers can mail a handgun.
Pack it very well with lots of padding in a good box slightly larger then you really need. Imagine a mad gorilla who hates packages is going to be handling it and pack accordingly.
Don't send the original box, papers, or any non-original parts or grips.
You have to ship from a UPS or Fed-Ex depot. UPS Stores are not owned by UPS and won't ship guns.
If you're asked what the package contains, you MUST tell the shipper you're shipping a firearm.
This is both Federal law and a shipper requirement. Lie and tell them it's "tools" or "parts" and if it's lost or damaged, they pay you NOTHING because you broke the legal contract.
Two weeks is optimistic for turn around. More like a month from the day you send it till it comes back for warranty work.
Not to beat a dead horse but - before you ship it off, have you tried with different magazines, and/or replaced the spring in the factory mags with a stronger spring? It sounds as if the mag spring is weak and not presenting the round correctly...
It's also possible the mag feed lips are malformed somehow...
I had an officer-sized 1911 from Kimber that would act similarly with mags that had bad springs in it..
Since Officer/Defender-sized 1911s cycle so quickly it's imperative that they always have fresh, strong springs in the mag. The slide cycles very fast, and if the spring can't pop up the next round in time when cycling, the gun can jam on it...
