Glock and it's customer service?

So, I finally got around to buying a Glock after hearing all the hype. I've owned 2 1911's, 2 HK's, and a Sig before this. I bought a G30, gen 3 because this is supposed to be one of Glock's most reliable models not affected by the gen 4 crap. Anyways, this thing is a total turd. NUMEROUS ftrb, at least 5 or 6 a box. Wicked erratic ejection problems. 80% to my 5 0'clock, the rest either in my face, over my head, and an occasional one to the left . This after about 250 rounds of various ammo. Speer 230 fmj, CCI 230 fmj, Hydraulic Shoks, Rangers, Gold Dots, +p, and standard. This gun absolutely hates everything. I've broken it down cleaned it, checked for hitches in the action, made sure the chamber was spotless, and nada, zip it will not run. Which brings me to today. I called Glock's supposedly kick ass customer service, and got some kinda shitty, whatever attitude. When I asked him about a return shipping label, he said everything I needed was in the email he sent. I'll be damned if there wasn't a label. I can deal with the shitty attitude, but why should a customer have to pay shipping charges on a gun that should have never left their facility? Does anyone know of a point of contact there that actually provides customer service, instead of a "fuck you, it's probably your fault attitude anyways"? Seriously, this is one shitty way to run a business. If anybody knows of somebody I can talk to at Glock to make this a less painful experience I sure would appreciate it. This first Glock has left a foul taste in my mouth.

I'll bet you $1000 cash vs. your new G30 that I can fire 200 rounds through it without a hitch, using my own reloads. The reason they don't send a shipping lable to every new Glock owner who can't figure out how to properly fire their Glock should be obvious!

Who let the troll outta his cage?

This is the first I've heard of a 45acp having the problems the 9mm n some 40s are having. Glock sent me a shipping label to send my 19 back a week ago

I think you should take a deep breath, lose the attitude, and call them back.

So- your "magic" reloads are able to overcome any mechanical issues a pistol might have? That's impressive.

I was completely professional on the phone with Glock. Didn't rant, or get rude. I'm not sure what attitude your talking about, other than maybe calling fraga-whatever a troll. Been around long enough to realize he rarely ever contributes anything useful to a thread. I do have a right to be pissed. There customer service rep, at least the one I talked to, sucks. Just asking for some help, that's it.

I'd be pissed too. The gun should work right out of the box, except for maybe a stoppage or two since it is a new gun. My Gen 3 G19 had a stovepipe within the first 100 rounds I put through it, but no problems since. My Gen 3 RTF2 G17 has been perfect through about 500 rounds so far. My wife even likes to shoot it and she never shot a handgun until about two weeks ago.

I never wanted a Gen 4 Glock because I wasn't interested in the changeable backstraps or the different recoil spring assembly, which was fixing something that wasn't broken. I certainly wouldn't buy one now.

Fudge.. I just had to pay $70 friday to ship my new 3rd gen G19 back for warranty work. Throwing shells at your face. No shipping label for me, just the e-mail with how to instructions.

If you had to shell out shipping, they owe you a nice sweatshirt and some swag for sure.

This is what they did for me. All I did was reply saying that I don't think I should be paying shipping on a brand new gun for warranty work and bam my next email was a shipping label.

If I thought there were any mechanical problems, I wouldn't have made the offer. I just didn't want to have to buy any ammo or such a ridiculous test! I initially said "1000 rounds," but changed my mind, as that would have been expensive and pointless. I'm sure 200 flawless rounds would prove the point.

1. Is it a standard G30 or a G30SF?
2. What's the number on the trigger bar cruciform, is it 4256-1 or 4256-1- (extra dash at end)
3. Make sure the gun is unloaded, and dry fire. Now hold the trigger to the rear and cycle the slide. Does the slide hesitate or fail to return fully forward?
4. Do you see a marking on the bottom of the slide from the ejector rubbing the bottom of the slide?

5. Do you see a scratch mark here?


If it has the regular 4256-1 trigger bar, installing the 4256-1- trigger bar may fix the problem. Some people have fixed the issue by polishing down the scratch in the above picture until it no longer appeared after firing.

The erratic ejection may also be a symptom of an out-of-spec extractor.

I'd recommend calling Glock back and asking for the Warranty Department Manager, last time I checked that was Doug Robinson. You might not be able to talk to him directly immediately, I wouldn't bother leaving a message on his voicemail, keep calling until you can talk to him directly.

Please stop quoting her, it makes my "ignore" button not ignore so good. Try yours and see if it helps. If we all ignore her she'll go away (hopefully).

Thanks for the warranty department managers name, it may help greatly. The tech rep didn't seem like he wanted to be bothered.

That definitely sounds like the failure to return to battery problem. It was seen mostly in G30SF's, but has also been seen in some G29SF's, G21SF's, and regular G30's and G29's.

Glock doesn't recognize it as being a common or even uncommon problem, so there's no point in referring to it when you talk to them. Just describe the symptoms you're experiencing.

I'm pretty sure I've talked to the guy that you originally talked to when you called. There seems to be one particular guy in that department who always has a bad attitude and acts like you're inconveniencing him.

get a walther PPQ,problem solved

The trigger bar, of course, would have nothing to do with the ejection problems. My experience is that the G30 is one of the most accurate, dependable, and softest-shooting .45s I ever shot. Glock's customer service has been great to me. If the OP were talking about a new G19, I'd have suggested that maybe the recoil spring was the one that has been replaced by Glock, or that he had one of those crappy extractors or ejectors. Too bad the Einsteinian dolt has me blocked. He might have learned something today!

Update: Glock is replacing the gun. They experienced the same erratic ejection I did. Something else must have been wrong with this gun because they wouldn't replace it just for erratic ejection. He didn't expand or talk too much about the ftrb's I was having. They are going to throw in night site's to offset all the additional costs I am out, but I'm still in the negative. Glock has left a bad taste in my mouth. Kudos on them for trying to make it right, but it will probably be my last Glock.

In my opinion don't let 1 rude person sway you on their customer service. Shoot you new gun with an open mind and if all is well then they did give you very good customer service in the end and that what really counts

I've seen a 26 which had return to battery issues when using the slide release lever. I tried it out at a range and never had any function issues actually firing it though. I can't remember which guide rod it had, but it also had a Sxx-### serial number.

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