Problems with SWFA Purchase
Hey guys -
I made my first purchase from SWFA and am having problems with their customer service.
Is there someone I can send an email to besides their "normal" CS reps?
I won't make my issues public until I have exhausted my options in order to be fair to their company.
SWFA has there own Industry Forum here on ARFCOM. You might try posting your question there.
ETA: Looks like quite a few others are having problems, as well.
thanks I posted there - but since I have already exchanged emails with a "Chris"
I am not sure I will get anywhere
Sorry to hear about this...pretty discouraging...
They may have a few dummies working there,
but the main guy, I think his name is David, has always made everything right.
Keep bugging them, as I am sure they are very busy.
It's been a while since I ordered from SWFA but David was very helpful with an issue that I had and he made everything right in the end.
i recently purchased a 20x ss kit from them... was told it was on backorder.. then a month later,, they sent me a 10X. I called today and was given a return number and they said they would ship the other one out.. so we will see....
I ordered a 16x super sniper and received FANTASTIC service. Thanks SWFA! YMMV.
I've made a couple good-sized purchases with them in the last 3 months and working with Brady there has been fantastic and quite cost effective. Zero issues with any of the orders, shipping, product.
My go-to optics and more store.