Your upper should be ready on Friday

You guys had tremendous customer service at one time. I understand you start growing and you can't keep up with demand, I got that. When your own counter staff uses WAL-MART and their shipping practices as an example of your customer service, my friend there is an issue. I have supported Wal-Mart stores from Ohio to Georgia and have not seen but a few examples of good or even decent service.

Your guy tells me you don't even have the parts in house. How about your active inventory system?

I love having you guys around. Please just tighen up. I don't drop $1,000's of at Wal-Mart. I often drop several hundred dollars with you guys in a month's time and expect a little better service than a minion from Wal-Mart delivers.

Also the cashier terminals seem to be above some of your folks head.

Thank you for being here. I'll continue to buy some parts and ammo, but uppers I may have to reconsider.

It is with a heavy heart I write this.
BK

OP orders an upper online on Thursday. We state that the upper takes 10-15 business days to assemble.

4 days later the OP wants to pick the upper up.

When he finds out it is not ready yet, he yells at the employee.

I stand by our employees and this kind of behavior will not be tolerated.

Jamin

I may have let a curse word slip and I do apologize for the indiscretion. I hope your employee will forgive me for that. I was stoked on receiving an email stating that my upper had "been shipped". I was hasty to run up there expecting my upper to have been completed in such a short period of time. I have ordered other uppers from you and I apologize. This is my mistake. My fiance' was so stoked with having her own AR that when I saw the "had been" shipped I jumped the gun.

Thank you
BK

OK, no harm no foul. I think I have seen you before in the Farrow Rd store.

I looked and your upper should be ready by Friday. Please IM us on Thursday and one of our staff will let you know it is ready.

I can see why you would be excited to get it.

Thanks,
Jamin

Thank you.
I am up there nearly every weekend I am on-call.

BK

Hey wait......I ordered mine on the 2/24..... I want mine.......j/k I can wait... You guys are always slammed when I come in but you always are very nice and take your time to answer questions. I usually stop by once a week to stock up on my pistol ammo. I can't remember the guys name that works back with the guns but he is a super nice guy. He use to work at the other Columbia store before the new one opened. He took his time with my wife in showing her a revolver when I was trying to get her to get a 1911( which is what I really wanted to add to my collection). I sure am glad you opened the new location closer to my house....even though my wallet might disagree. Can't wait till my upper is done but I do understand the demand is very high right now. Thanks for the great customer service and I ll see ya soon...probably tomorrow.

Me too. I ordered mine 2/22 (upper and MOE LPK kit) and it's still Processing. It will get here when it get's here.

I also ordered my upper on Thursday, what about me!!!

I know it's early, but BOY would it be nice to have my upper by Monday!!!! That would put you guys in the dictionary under the word FAST!!

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