While I'm not SKD, your question is probably answered in the below post. Since it's an armor order, I'm guessing it falls under the "paperwork requirement" category and will probably not get processed for another couple of days. They're slammed, just hang tight.
Originally Posted By piggly_wiggly:
Just a heads up that we'll need a little bit of elbow room to clear out the queue. We are clearing around 300 SUCKIT packages a day, so when you take into account our weekend orders leading up to the sale, we'll probably still be working on wrapping up on the first 1000 orders tomorrow, and possibly chipping away on the second 1000 orders on Friday.
We had to do a little triage- the first SUCKIT orders to go out the door will be "NPNP"- No Problems, No Paperwork Domestic and APO orders. After that, anything that has a special request or paperwork requirement gets handled, so if you fall into the latter category, please have a little patience with us because your order number or date of order will not necessarily correspond with when it ships.
We're used to processing daily orders in categories anyways, but just different ones- and after getting slammed we had to adjust the criteria a bit. FYI our daily orders go out APO's first, then Domestic, then International.
Our 15% sale ends tonite at 2200 CST, at which point we enter the "Free Shipping Till the End of the Year" phase of the promo which will likely have some minor conditions, but will overall be as awesome as it sounds.
Thanks in advance for your understanding!
ETA: Quote from pg 7 of this thread.
ETA2: Also linked on page 1 of the above thread is this page
, which says, among other things,
2) Big sales mean big logistics.
We had 2000+ orders in the first 24 hours of “SUCKIT”, and the orders keep rolling in. Now, we are scrambling to fill all the orders and not implode in the process. We have the best warehouse crew in the business- Hard, Pipe Hittin’ Ninjas- but when you have to deal with exponentially higher order volume, the temper of your blade is put to the test. We have all hands on deck trying to accomplish this mission- we don't have much time for anything else at the moment. We are re-sharpening blades now.
The SKD Shipping Guarantee is suspended indefinitely- this will ensure that our Warehouse Ninjas will have time to Kill, regroup, perform weapons maintenance, and Kill again. Once we are caught up, our Shipping Guarantee will be reinstated.
Email Comms will experience interruptions. We are sorry if you didn't hear back from us- unfortunately, when you have 2000+ orders hit in 24 hours, you end up with HUNDREDS of emails, MOST of which will unfortunately go unanswered while we work around the clock to ship these orders. If you have a technical question on products, you should receive a reply within 24- 48 hours.
We really hope this addresses all the questions we have had. If you still have outstanding issues, you’ll just have to figure it out for yourself or let it go- there, I said it. We’re going to be in over our heads for the foreseeable future climbing out of this hole we put ourselves in.
Hope that helps.
fwiw, i placed a similar order a few days before the sale and have not heard anything yet. I'm assuming they're swamped and they;ll get to me when it happens.
Sorry for the slow responses. We are totally swamped. I saw the IMs and emails but we have such a priority list of things to get done to finish up from last week.
I would place the order as need be, and if there is a problem with the creds you sent us our CS team will end up contacting you before it gets sent.
Normally for orders the creds have to be in first, I'm sure they are. I know when you sent them, but with all the chaos of last week we are far far behind in our emails.
Once again I apologize for the slow response time. But we are doing our very best to get orders packed and shipped as fast as possible and that's our number one concern for the time being.
I hear ya.......no issues, I definately sent in the requirements before I placed my order.......you should have all my info.
They came in today and they look awesome! love the fact that I got stand alones the same size as ESAPIs.........I am going to run them in my PIG without the foam backers in(decrease a little more bulk) this is a great combination and I thank SKD for the awesome sale and opportunity to own these.......you guys rock!
Awesome. Enjoy them. Hopefully you never need to learn how well they work.