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Orvis Customer Service
9/25/2008 4:59:38 PM
A few years ago a friend of mine gave me an Orvis Fly Rod and Reel. I've thoroughly enjoyed fishing with it and was seriously bummed when I broke it last week.
I called Orvis and asked if they had any kind of repair program. Since I broke it through my own stupidity, I just wanted to know where I could send it to get it fixed and how much it would cost.
They asked me how old it was. I told them. They gave me a repair number and an address. I shipped it out priority mail (cost me $10). Today, I received a BRAND NEW Clearwater Rod AND a BRAND NEW Rod Case.
Good Folks to deal with!
Edit for grammar
I called Orvis and asked if they had any kind of repair program. Since I broke it through my own stupidity, I just wanted to know where I could send it to get it fixed and how much it would cost.
They asked me how old it was. I told them. They gave me a repair number and an address. I shipped it out priority mail (cost me $10). Today, I received a BRAND NEW Clearwater Rod AND a BRAND NEW Rod Case.
Good Folks to deal with!
Edit for grammar
9/28/2008 8:29:00 PM
Orvis has a full replacement 25-year guarantee policy on MOST, but mot all, of their rods. And it doesn't matter how they were broken. The only ones that aren't guaranteed are the imports like the 6-piece rods.
11/20/2008 3:51:24 PM
They won't guarantee blanks either.
6/18/2009 2:50:37 PM
I have nothing but good things to say about orvis
6/18/2009 11:44:05 PM
Yup I broke my 9WT last year salmon fishing. The local Orvis dealer sent it off for me no charge. Two weeks later I got a call from him that my new rod was there waiting
