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 People who have AT&T UVerse...how long did your install take?
evo462  [Team Member]
7/10/2010 1:16:50 AM
I'm having my installation tomorrow, tech is arriving somewhere inside a 4 hour window...how long did your installation take? I hear they pretty much re-wire your entire house?
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iiibdsiil  [Team Member]
7/10/2010 1:26:19 AM
There's no way they rewire your whole house.

Mom has it, they installed a box in the guest room that doesn't even have a signal, so I'm guessing it won't take long.
evo462  [Team Member]
7/10/2010 1:28:02 AM
Originally Posted By iiibdsiil:
There's no way they rewire your whole house.



That's what I'm told...new coax throughout.
Warpiper  [Member]
7/10/2010 1:32:15 AM
About seven fuckin' hours. I was hungover as hell and the guy wanted to ask me questions about once an hour.

Worth it though. U-verse beats the ever loving piss out of comcast.
GWION  [Team Member]
7/10/2010 1:35:12 AM
They should upgrade the coax. My first installer didn't, and I have had to call them 4 other times to fix my issues. (mostly being old/outdated coax)

Total time for first install about 1.5 hours...second: 1 hour, then finally someone who really wanted to fix the problem 3 hours.
azych  [Member]
7/10/2010 1:37:51 AM
When the guy came to my house, it took 6 hours. Something went wrong, then he was on hold for almost two hours with AT&T. Fortunately, I was off that day and planned to lounge around drinking beer anyway.
13MIKE  [Team Member]
7/10/2010 8:34:19 AM
3-4 hours, i really like it.
Ciph  [Team Member]
7/10/2010 8:51:54 AM
Depending on the current state of your cable, accessibility to runs/walls, existing conduit it's hard to judge how much time. If you can have CAT5/6 run everywhere you can. Also make him place a home run if possible. If for any reason you don't like what they are doing tell them to stop and get a different tech...feel free to PM me for more info. I'm an at&t tech that builds/maintains the equipment feeding the electronics for this service.

The service is great as long as it's installed well.

Are you getting VOIP too?
TapperMan  [Member]
7/10/2010 9:04:42 AM
I just had it installed last month and it took about 5 hours. I already had ethernet runs to all my TV locations, so the installer didn't have to do any internal wiring at all. He did have to run a new line from the pole and install a new NID outside, though, and then he discovered some issue with the signal on my block which required another technician to come out and do some work out on the pole. Also, the first Residential Gateway he installed was acting flaky, so he had to swap that one out.

So far we're pretty happy with it.
15jonshoot  [Member]
7/10/2010 9:35:38 AM
Originally Posted By TapperMan:
I just had it installed last month and it took about 5 hours. I already had ethernet runs to all my TV locations, so the installer didn't have to do any internal wiring at all. He did have to run a new line from the pole and install a new NID outside, though, and then he discovered some issue with the signal on my block which required another technician to come out and do some work out on the pole. Also, the first Residential Gateway he installed was acting flaky, so he had to swap that one out.

So far we're pretty happy with it.


Same here for me. Had Comcast for years until AT&T came into the hood. Changed over, got better channel selection, DVR, internet seems to be the same and the price was maybe $5 a month more. Just saw a notice on the screen that AMC, and two other channels are trying to charge more and they may drop them though.
CB1  [Team Member]
7/10/2010 10:24:46 AM
my guys were here and gone in about 2.5 hours.
They ran a new phone line from the pole to the house while I was running a new GROUNDED line from the circut box to the TV outlet.
My 1956 house does not have grounded lines in every outlet. It took me 30 mintes to run the new line. After they tested the ground and installed the new line from the pole they were done setting up in short order. The time of 2.5 hours included the work they did on the pole and the hub which was a couple of blocks away.

I'm very happy with the service. I have the internet/phone/tv bundle and it saved me $40 over the old Dish service and I got more with the Uverse. The picture is nice and clear, the phone works great and I see who is calling on the TV. The DSL also is pretty snappy for the basic service. I have the U200 channel line up. I also got a DVR now and that is pretty neat.

demobud  [Team Member]
7/10/2010 10:36:30 AM
I have ATT for phone and internet but they tell me Uverse isn;t available in my area right now, although my FIL has it about a half mile away.
oulufinn  [Team Member]
7/10/2010 10:42:53 AM
About three hours. Very happy U-Verse customer here!
VacaDuck  [Team Member]
7/10/2010 10:44:50 AM
Took around 4 hours here. The guy new his stuff, but he was slow.
YugoAK47  [Team Member]
7/10/2010 10:46:44 AM
I really hope you get a good tech, otherwise be ready for them to F*** everything up and for it to take weeks to get it right. Also hope you never have to wait on the phone for help with ATT. As mentioned when it takes a tech 2+ hours of hold time to get assistance on an INSTALL of a NEW CUSTOMER just imagine how any calls to customer service are going to go for you. This is the biggest complaint my mother had/has with the service.
Travis  [Team Member]
7/10/2010 10:51:19 AM
Mine took about 5-6 hours and everything is running over cat-5. Works very well had to do some tweaking on my computers to get them to accept the internet speed.

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Ciph  [Team Member]
7/10/2010 1:26:15 PM

Originally Posted By demobud:
I have ATT for phone and internet but they tell me Uverse isn;t available in my area right now, although my FIL has it about a half mile away.

It all depends upon the loop length of the cable underground back to the Fiber optic equipment. At a certain distance the signal degrades and needs to be regenerated. Although at&t is also notorious for having very screwed up addressing issues.


Originally Posted By TapperMan:
I just had it installed last month and it took about 5 hours. I already had ethernet runs to all my TV locations, so the installer didn't have to do any internal wiring at all. He did have to run a new line from the pole and install a new NID outside, though, and then he discovered some issue with the signal on my block which required another technician to come out and do some work out on the pole. Also, the first Residential Gateway he installed was acting flaky, so he had to swap that one out.

So far we're pretty happy with it.

This is the ideal way to do it.
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